Urgent opening For tele-caller

Embhas Venture

We are looking for a dynamic and experienced individual to join our team as a Team Leader. The Team Leader will be responsible for supervising, managing, and motivating a team of employees to achieve individual and collective goals. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of driving team performance and success.

Responsibilities:

Team Management: Lead, guide, and supervise a team of employees to ensure optimal performance and productivity.

Goal Setting: Collaborate with upper management to establish team goals and objectives aligned with organizational targets.

Performance Monitoring: Regularly monitor individual and team performance, providing constructive feedback and implementing corrective actions as needed.

Training and Development: Identify training needs within the team and coordinate training sessions to enhance skills and knowledge.

Motivation: Inspire and motivate team members to achieve their best potential, fostering a positive and collaborative work environment.

Communication: Facilitate clear and effective communication within the team and between different departments.

Problem Solving: Address and resolve issues within the team, escalating to higher management when necessary.

Quality Assurance: Ensure that team members adhere to quality standards and follow established processes and procedures.

Performance Reviews: Conduct regular performance reviews and assessments, recognizing achievements and addressing areas for improvement.

Conflict Resolution: Mediate conflicts and facilitate resolution among team members, promoting a harmonious work atmosphere.

Project Management: Oversee the planning and execution of projects, ensuring deadlines are met and deliverables are of high quality.

Reporting: Provide regular reports on team performance, key metrics, and project status to upper management.

Continuous Improvement: Identify opportunities for process improvement

Experience : 0 - 1 Years

No. of Openings : 10

Education : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Any Bachelor Degree

Role : tele-caller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India