Technical Helpdesk Job Vacancies in Delhi NCR

Company: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 $1,300 USD per month (depending on experience)Position Overview:Were looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:Respond to customer inquiries via email and chat in a professional, timely mannerTroubleshoot and resolve technical issues related to website access, subscriptions, and user accountsGuide users through processes step-by-step with clear instructionsEscalate unresolved issues to the appropriate internal teamsMaintain accurate records of support interactionsContribute to the development of help center articles and internal documentationRequirements:Excellent written English with a friendly, professional tonePrevious experience in technical support or customer service (non-voice preferred)Strong problem-solving skills and attention to detailAbility to handle multiple conversations and prioritize effectivelyFamiliarity with tools such as Zendesk, Intercom, or Freshdesk is a plusComfortable using and explaining web-based platforms and basic troubleshooting stepsWhy Join Total Shape?Fully remote role with flexible schedulingCompetitive monthly compensationSupportive and collaborative remote teamOpportunities for advancement and skills developmentTo apply, please follow these instructions:Search on Google for Total Shape then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.We will contact you if we believe youre a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

1-2 Years of Calling Experience good Oral and Written Communication in English and Hindi basis Service Desk & Ticketing Tool Knowledge should have Knowledge of Ms Office and Basic Operating of Computer should Be Available to Work On Weekend and Public Holiday report Preparation (on Need Basis)

IT SALES EXECUTIVEJob description- Proven experience as a IT Sales Executive- Inbound Outbound Calling to prospects/customers.- Thorough understanding of marketing and negotiating techniques.- Fast learner and passion for technical sales.- Proficiency in English and Hindi- Self-motivated with a results-driven approach.Qualification and experience:- B tech, M tech, BCA, MCA Knowledge or Experience in IT sales is must.- Minimum one year of experience.- Inbound and Outbound Calling to prospects/customers- Aggressive Candidates may apply- Fresher can also apply- Proficiency in English and Hindi language is must.Salary: As per Industry StandardsJob location: Delhi / Gurgaon (on site job)Preference: Experienced/ fresherIndustry type : IT servicesEmployment type: Full type and permanentRole: BD IT Sales

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

Our selected candidate must : Resolve system malfunctions, and provide technical information. Installation & configuration. Provide technical help. It is a Full Time job in Noida for 1 - 2 years of experience in job category.

Hiring for Technical Support Executive (voice)Candidates with good technical knowledge and can provide desktop troubleshooting steps can applySalary upto 4lpaUS shifts/5 working days with both side cabfor Gurgaon locationcandidate must have Excellent communication and listening skillsUS shifts with 5 working dayBoth side cabsjob location -Gurgaonfor more details contact

#profiles : Technical Support*Minimum 1 year experience required in technical process.*Excellent communication skills requiredgraduate can apply for this position.*Voice process.*Work From Office position./wfh

Job purposeThe role of this position exist to operate well established information technology farm in KSA withjoint venture in Delhi.We are looking for professional who have good bilingual (English and Arabic) communicationskills, have a passion for high level of achievements, strong interpersonal and team player skills aswell as able to deal with challenges of a business that is operating 24 hours a day. Applicant shouldalso have a solid an information technology background, and professional skills of graphic designMicrosoft office.Applicant is responsible for providing highest level of service possible to our customers, vendors,co-workers and community. This position is also required high level of skills to manage social mediaaccount and digital marketing plan.Duties and responsibilities Understand the needs of our customers and able to respond effectively with a plan of howto meet their needs. Assist the project manager for scheduling, training, implementation, and maintenanceour technology solutions. Interface with customers and internal teams to gather requirements and develop softwaresolutions. Coordinate with co-developers and keeps project manager well informed of the status ofdevelopment effort and serves as liaison between development staff and project manager Administrate the creation and publishing of relevant, original, high-quality content (forall channels and ads) Create a regular publishing schedule and promote content through social advertising. Leverage the right tools to manage your content. Integrate all channels of marketing (social media, SEO, content marketing, email, printand digital marketing) Manage or oversee all social advertising campaignsSkills and Abilities Considerable knowledge of IT vendor management and contract negotiations experience. Strong bilingual (Arabic and English) written and verbal communications skills and awillingness to work closely with and explain sophisticated technology and

Position: Technical SupportExperience: 2+ YearsSalary: Negotiable as per your last CTCLocation: Noida 62Shift: RotationalJob Description: Sales and technical support in the installation and activation of all products Excellent English reading, writing, and speaking with technical expertise in Microsoft software products Open to work as a technical resource to troubleshoot customer installation, activation, and post-sale issues with the products sold by the organization Create technical documents for customers and agents to manage specific issues Provide support on chat, phone, and through tickets, maintaining customer service response times to be as close to real-time as possibleRequirements: Attention to detail Positive attitude while dealing with customers Familiar with ZenDesk for managing chats, phone, and support emailBenefits: Saturday and Sunday Off Flexibility Cab Facility

US Inbound Blended ProcessSalary upto 29k CTC - 26K In hand6 month's BPO Experience requiredExcellent Communication skills requiredGood technical knowledge24*7 shiftsWork from Home till further noticeCandidates from Delhi NCR are preferredSystem will be providedWork Location-GGNImmediate joiners required

Needed Staff Members Profile- Technical support executive Location- pan india.Available to join from 16th of the August . Totally Work from home. 5 Days a week work. Saturday would be half day, work till 2 pm only. Sunday is holiday. Monday to friday work timing 10 am to 6pm. with starting minimum Fixed salary of 17,000per month + Mobile allowances.Need to take inbound Calls of the customer who are facing problem in account opening. Need to solve their Problems and make them complete their account opening successfully.No target based work.Need to have a small training from the contact person given below and He/she will Select according to Their Observations. Only 50 vacancies