Technical Helpdesk Job Vacancies in Bangalore

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

Minimum: Should have MCA or B. Tech/BE in Computer Science or Information Science Fluency in English and Kannada (Speaking, reading, and writing) Prior experience of at least 1 year working in Help Desk on outbound and inbound calls, answering queries. Knowledge and prior experience in working on specific computing applications proposed for Help DeskDesired: Good communication skills At least one service desk executive to have a minimum of 5 years experience in handling service desk operations.Create help desk tickets raised from operators or department users over phone.Service desk should be certified in ITIL v 2011 on a minimum of 3 processes and should allow the implementation of Incident management, Problem management, Change Management and Service Request fulfillment, Knowledge Base Management,Service Asset & Configuration Management, SLA management process.

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

ROLE: Desktop Support Engineer and NETWORKINGMNC's Recruiting: Tier 1&2QUALIFICATION : Diploma or Any DegreeSALARY : 15k to 30kLOCATION : Bangalore,ChennaiREQUIRED : Fresher and 0 to 1 yrs experienceRECRUITMENT METHOD : Training and direct placement method with Payment after getting placed. 20 Days Training will be provided after placement need to pay (1 year job assurance )with 100% placemnt

What youll be doingThe Senior Technical Support Engineer works primarily with enterprise customers of Tableaus server and core server products, proactively assisting them with postsales installation, configuration and set up tasks, or customers of Tableaus Desktop products, proactively assisting them with postsales installation, data connectivity, performance and analysis of data. Responsibilities include taking a proactive leadership role working with the Support team to triage and resolve highly complex, technical, and applicationrelated issues which impact product performance in customerspecific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, the Senior Technical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time - 9 PM/ 10 PM IST onwards depending on Day Light Savings Time)EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings TimeAPAC hours - 5.30 AM IST onwardsWork hours can change depending on Business requirementsSome of the things youll be doing include Effectively communicate with customers via email, phone and other electronic methods to ensure clients effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customers skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate wit

Company Details Company: Enlighten Software Services Pvt Ltd Work location: Work From Home & Bangalore Office @ Banashankari 3rd Stage Job RequirementsClient Support via Skype ChatExperience Level: 0 - 1+ Years Job Type: Permanent Working Days - 5 Days a Week Probation Period - first 7 Days/first 30 days Rotational Shifts - No Fixed Saturday / Sunday off. Shift Timing - (08:00-17:00 & 17:00 - 03:00)Package 2.06 L per Annum (Including PF)Minimum Commitment - 2 Years Qualification Required: Any Diploma/Graduate/CA Responsibilities and Duties: Handle Client Request and Issues via skype chat Application Monitoring and Reporting Providing excellent customer service support to Global customers Maintaining Daily Log for all the Actions performed Adding case resolution to Knowledge Management System Skills: Strong communication in English and Kannada is a mustCustomer service skills Good Typing Speed is a must Note: No CAB FACILITY or PICK UP DROP FACILITY. Preference given to those candidates who can join ASAP.

Roles and Responsibility: -1.Handling Incoming & Out Going Calls, 2.Monitoring The Reception Area,3. Attending Visitors, 4.Handling Courier, 5.Maintaining Registers.Note: -Candidates should join on immediate basis.

1. B.E / B.Tech, BSC IT, Diploma in IT candidates required2. Excellent communication skills3. 2-3 years of technical experience4. 6 days working 5. Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.6. Help maintain equipment inventory, including processing RMAs and ordering new equipment.7. Maintain physical presence at designated service locations and time for employees to pick up users computer, or delivering to end-user.8. Monitor, update and maintain tickets in defined ticketing system. Respond to tickets, contact users and plan workload .Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign-off closed tickets with the user to include follow up specifically to the end user.9. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.10. Support access to corporate network/wireless and applications both on the network as well as over VPN.11. Candidate should have experience on Office36512. Only Male candidates are require

We are looking for Service Desk Engineer with 0-2 Years of experience , Receive Calls/incidents through Phone, Web, Email or Chat .Log incidents in Ticketing tools and share the ticket number with the user . Route incidents between team and Follow till closure .Basic experience of customer handling. Provide First Level troubleshooting based on SOP's.Basic knowledge of email , office automation package usage ,Window's Desktop OS . Call Logging, Tracking, Follow-up and Closure of calls. Generation of Reports , Should posses Probing Skills , Excellent Communication Skills ..

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.