Customer Service Manager - Full Time

Talent Zone Consultant
  • icon job experience 5 - 8 Years
  • icon job opening 2 Openings
  • icon salary Not Disclosed
  • icon job posting Posted today
  • Online interview Online interview
  • icon job location Bangalore
Key Skills

Customer Service Customer Support Customer Experience CSAT SLA TAT Escalation Management Team Management CRM MIS Service Operations Process Improvement Quality Management Voice Process E-commerce BFSI

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Job Description

Customer Service Manager

Experience: 5-8 Years

Location: Bangalore

Hiring Company: Talent Zone Consultant

Brief JD:

We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.

Key Responsibilities:

Manage day-to-day customer service operations and teams.

Monitor CSAT, TAT, SLA and other service KPIs.

Handle escalated customer issues and ensure timely resolution.

Identify process gaps and implement service improvements.

Prepare MIS and performance reports.

Coordinate with internal teams to resolve customer concerns.

Relevant Skillset:

Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI

  • Experience

    5 - 8 Years

  • No. of Openings

    2

  • Education

    Graduate

  • Role

    Customer Service Manager

  • Industry Type

    Internet / E-Commerce

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our clients manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.
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