Operations Specialist - Full Time

Company : GWFSI Services India Private Limited (An Indian subsidiary of TTM Healthcare Solutions) -

Role : Operations Specialist

Department: Candidate Success

Location: IndiQube Platina, Bangalore

Work Days: Monday to Sunday (Two-Day Rotational Weekly Off)

Rotational Shifts and Work Timings (Irish Hours 5:30 AM-12:00 PM): Timings in IST - excluding DST, Early Shift 10:00 AM-7:00 PM, Mid Shift 1:00 PM-10:00 PM, and Late Shift 7:30 PM-4:30 AM

Note: This is WFO only. There is no Hybrid/WFH

TTM Healthcare Solutions is a world-class healthcare workforce solutions company with offices in Ennis, India and South Africa. We've built a reputation for being totally people focused. As a member of our team you'll feel our commitment to help take your career to the next level and realise your potential.

Roles & Responsibilities

Ensure timely and effective fulfillment of client needs, maintaining a high standard of service.

Work closely with the Fulfillment Manager to address client-specific requirements and manage any fulfillment-related issues.

To manage candidates' bookings on Rota and Soft Recruit Tools. To process shift cancellations and find replacements to reduce the impact on fulfilment.

To proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.

To keep candidates' records up to date in all systems, follow standard operating procedures.

To work closely with the onboarding team to ensure new hires are utilized and booked into shifts.

To collaborate with consultants to address any candidate concerns or challenges.

To work closely with healthcare organizations to acknowledge all shifts requested, providing timely updates on shift requests and filled rosters.

Foster a positive team culture that aligns with TTM Healthcare's values and promotes productivity and engagement.

Preferred candidate profile

Education: Any Graduate

Experience:

Minimum 3-5 years of experience in RCM/ AR process preferably from Healthcare industry.

Strong communication and interpersonal skills.

Proficiency in MS Office Suite; experience with CRM or workforce management software is a plus.

Solution-oriented with a proactive approach to managing challenges.

Should be willing to work in Rotational shifts including Weekend & India Holidays based on the business requirement.

Interested candidates kindly share your updated profile to

• Experience

  3 - 7 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Operations Specialist

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office