Voice Process Executive Job Vacancies in Bhubaneswar

As a Call Center Executive, you will be the first point of contact for our customers. Your role is crucial in ensuring customer satisfaction and resolving queries effectively.**Key Responsibilities:**- **Customer Support:** Handle incoming calls from customers, providing them with accurate information and assistance regarding our products or services.- **Issue Resolution:** Address customer complaints or issues, ensuring effective solutions are provided in a timely manner while maintaining professionalism.- **Follow-up Calls:** Conduct follow-up calls to ensure customer issues are resolved and to gather feedback on their experience with our services.- **Record Keeping:** Maintain accurate logs of customer interactions and update databases with relevant information to track inquiries and resolutions.- **Team Collaboration:** Work closely with team members to share information and assist each other in resolving customer queries effectively.**Required Skills and Expectations:**- **Communication Skills:** You must possess strong verbal communication skills to clearly convey information and understand customer needs.- **Listening Skills:** An ability to listen actively and empathize with customers is essential for identifying their concerns and providing appropriate solutions.- **Problem-Solving Skills:** You should be able to think critically to resolve issues that customers may face and to suggest suitable alternatives.- **Basic Computer Skills:** Familiarity with basic computer applications and the ability to navigate through systems to access information quickly is important.- **Positive Attitude:** A friendly and positive demeanor is essential, along with a willingness to learn and adapt in a fast-paced environment.

As a Telecalling Executive, you will play a crucial role in promoting our products and services through effective communication. You will be responsible for reaching out to potential customers, providing information, and generating leads.**Key Responsibilities:**- **Outbound Calls:** Make calls to prospective clients to introduce our offerings and promote our services. This initial contact helps create awareness and interest among potential customers.- **Customer Interaction:** Engage with customers by answering their queries and resolving any concerns. Effective communication will foster a positive relationship, encouraging potential clients to consider our products.- **Lead Generation:** Identify and qualify potential leads during conversations. This involves listening carefully to customer needs and determining how our services can meet those needs effectively.- **Data Management:** Maintain accurate records of all interactions and update the customer database regularly. Keeping organized records helps in tracking progress and managing follow-ups efficiently.- **Feedback Collection:** Gather customer feedback to understand their needs and preferences better. This information will aid in refining our approach and offerings.- **Target Achievement:** Meet assigned sales and call targets. Consistent performance is essential for driving sales and expanding our customer base.**Required Skills and Expectations:**- Strong verbal communication skills are essential for effective interaction with customers.- Basic understanding of computer operations and proficiency in using software for data entry and record keeping.- A proactive attitude and ability to work independently and as part of a team.- Prior experience is preferred but not required; fresh graduates with a positive attitude are encouraged to apply.- Candidates should possess a degree in B.A, B.C.A, B.B.A, B.Com, B.Sc, or an Advanced/Higher Diploma.- A commitment to providing excellent customer service and a willingness to learn and adapt.

About the Company:BD Global Private Limited is a leading organization committed to delivering innovative solutions and exceptional service to clients across global markets. We foster a professional and growth-oriented environment that encourages excellence, teamwork, and continuous development.Position Overview:We are seeking a competent and result-driven Telecaller Executive to join our international client relations team. The successful candidate will be responsible for managing inbound and outbound communication with overseas clients, promoting our products and services, addressing client inquiries, and contributing to business growth through lead conversion and customer relationship management.Key Responsibilities:* Conduct outbound calls to international prospects and existing clients to promote company products and services.* Provide detailed information regarding offerings, features, and benefits in a clear and professional manner.* Generate and qualify leads, ensuring timely follow-ups to maximize conversion opportunities.* Handle inbound client communications, effectively addressing queries and resolving issues with accuracy and professionalism.* Maintain and update customer records in the CRM system with high attention to detail.* Consistently meet or exceed assigned targets and performance benchmarks.* Establish and maintain strong relationships with clients to enhance customer satisfaction and retention.* Coordinate with internal departments to ensure efficient service delivery and client support.Required Qualifications and Skills:* Minimum of 2 years of experience in telecalling, customer service, or international client communication. (Fresh graduates with excellent communication skills may also apply.)* Excellent command of the English language both verbal and written.* Strong communication, negotiation, and interpersonal skills.* Proficiency in basic computer applications and CRM/data management tools.* Demonstrated ability to work independently in a target-driven and multicultural environment.* Professional demeanor with a proactive and customer-focused approach.What We Offer:* Competitive salary package with performance-based incentives.* Excellent opportunities for career advancement and global exposure.* A professional, inclusive, and supportive work environment.* Comprehensive training and development programs to enhance skills and career growth.

We are seeking a motivated and dynamic Tele Sales Executive to join our team in Bhubaneswar. The ideal candidate will be responsible for driving sales over the phone and supporting customer acquisition and retention activities.Roles and Responsibilities:Lead Generation: Identify, research, and generate new sales leads through outbound calling and follow-ups on inquiries.Client Engagement: Reach out to potential customers to present and explain the companys products and services clearly and persuasively.Sales Conversion: Convert prospects into qualified leads and close sales to achieve monthly targets.Database Management: Maintain and update accurate records of calls, leads, customer interactions, and sales in CRM systems.Follow-up: Conduct timely follow-ups on leads and existing customers to ensure satisfaction and repeat business.Product Knowledge: Develop a deep understanding of the companys offerings to address customer queries effectively.Reporting: Prepare daily, weekly, and monthly reports on calls made, sales closed, and pipeline status.Collaboration: Coordinate with the field sales and marketing teams for smooth handover and client onboarding processes.Feedback Collection: Gather customer feedback and share insights with the management team to improve products and processes.Target Achievement: Consistently meet or exceed sales and performance goals set by the company.

It's a telecaller job

Telesales RepresentativeRequirementsExperience as a telesales representative or in another sales or customer service function is required. Good knowledge of appropriate computer programmes (e.g. CRM software) and telephone systemsProven track record of effectively fulfilling sales quotas, ideally over the phone Ability to research products and services and describe or explain them to potential customers Excellent command of the English language, as well as excellent communication and interpersonal skills.Calm and capable of handling rejection. Outstanding negotiating abilities, as well as the capacity to settle problems and resolve grievances A high school graduation is required; a BSc/BA is preferred.Telesales RepresentativeResponsibilitiesStarting sales conversations with potential clients over the phoneAsking question to engage clients and keep the discussion goingBeing attentive to customers' requirements in order to encourage repeat sales. Collecting and documenting customer information, payment methods, transactions, and reactions to products Maintaining all items up to date and alerting customers about new offerings. Answering product-related questions from customers. Meeting sales quotas

Company name connect vibe telecallingWe offer 3 payment method daily payment,weakly payment, monthly payment

The person will be responsible to make calls and should be good in communication skills, comfortable in Odia, English and Hindi. Good working skills of excel and basic data entry software is also required. Make outbound calls to prospective candidates and clients Provide information about our services and answer their queries Schedule appointments for further discussions with potential clients Maintain a database of potential candidates and clients Follow up with potential clients via phone, email, or other communication channels Prepare and submit daily, weekly, and monthly reports on call activities and conversion rates Build rapport and establish positive relationships with clients to enhance satisfaction and loyalty.

*Job description*Night Shift starts at 9:00 PM - 6:00 AMMust have to work from Office only.Excellent interpersonal and written and oral communication skills.Proficiency in spoken and written EnglishExperience in Telecalling/ Customer serviceResponding to customer queries and requests via phone or email.Assisting customers with product setup and resolving any technical issues they might experience.Informing customers about specialized product functionalities and features.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.Following up with customers to ensure sales.Analyzing customer feedback and advising management on areas of improvement.Ability to work under pressure.Ability to lead a team.Job Types: Full-timeBenefits:Yearly Paid sick LeaveLucrative IncentivesSchedule:Fixed shiftMonday to SaturdayNight shiftEducation: Higher Secondary(12th Pass),Graduate (Preferred)Experience:Customer service: 1 year (Preferred)Language:English

Job: Call Centre executive- Talking to Customer politely - Do not Rude Behave to customer- Good work is the Rout of Promotion

RESPONSIBILITIES1. Serves customers by providing product and service information.2. Resolving products and service related issues.3. Attract potential costumers by answering product and service questions and suggesting information about other products and services.4. Open customer account by recording account information.5. Maintain customer records by updating customer account information.6. Resolve product or service problem by clarifying the customer's complaint, determine the cause of the problem,selecting and explaining the best solution to solve the problem, expediting the correction or adjustments and follow up to ensure the resolution. 7. Maintain financial account by processing customer adjustments.8. Recommends potential products or services to management by collecting customer information and analyzing customer needs.9. Prepares product or service reports by collecting and analyzing customer information.10.Contributes to team effort by accomplishing related results as needed.

Hiring For I.Bpo,Call center,Tele Caller & Calling jobs at BBSRDear Candidates,This is to inform you we have urgently Opening for Front office, Front Desk,call center and Back Office jobs in bhubaneswar. Please Find the all criteria of above posts.Salary - 8500 to 15550,Ot,Inctv.Location- BhubaneswarAge - 18 to above,Job Timing - 8 Hours.More Information Please Contact - 7653009434