Hiring Fresher - Call Center Executive - Bhubaneswar

As a Call Center Executive, you will be the first point of contact for our customers. Your role is crucial in ensuring customer satisfaction and resolving queries effectively.

Key Responsibilities:

- Customer Support: Handle incoming calls from customers, providing them with accurate information and assistance regarding our products or services.

- Issue Resolution: Address customer complaints or issues, ensuring effective solutions are provided in a timely manner while maintaining professionalism.

- Follow-up Calls: Conduct follow-up calls to ensure customer issues are resolved and to gather feedback on their experience with our services.

- Record Keeping: Maintain accurate logs of customer interactions and update databases with relevant information to track inquiries and resolutions.

- Team Collaboration: Work closely with team members to share information and assist each other in resolving customer queries effectively.

Required Skills and Expectations:

- Communication Skills: You must possess strong verbal communication skills to clearly convey information and understand customer needs.

- Listening Skills: An ability to listen actively and empathize with customers is essential for identifying their concerns and providing appropriate solutions.

- Problem-Solving Skills: You should be able to think critically to resolve issues that customers may face and to suggest suitable alternatives.

- Basic Computer Skills: Familiarity with basic computer applications and the ability to navigate through systems to access information quickly is important.

- Positive Attitude: A friendly and positive demeanor is essential, along with a willingness to learn and adapt in a fast-paced environment.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  10th Pass

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Bhubaneswar