Voice Process Executive 12th Pass Jobs in Jaipur

Key Responsibilities:1. Answer incoming calls from international customers: You will be responsible for handling incoming calls from customers located in different countries, addressing their queries and concerns.2. Provide excellent customer service: Ensure high-quality customer service by actively listening to customers, understanding their needs, and providing appropriate solutions.3. Resolve customer issues: Identify and resolve customer complaints in a timely and efficient manner to ensure customer satisfaction and retention.4. Upsell products or services: Utilize sales techniques to promote additional products or services to customers during interactions.5. Maintain accurate records: Record customer interactions, transactions, inquiries, and complaints accurately for future reference and analysis.Required Skills and Expectations:1. Good communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer management: Strong customer service skills with the ability to handle difficult customers and resolve issues effectively.3. Active listening: Ability to listen attentively to customers and understand their needs to provide appropriate solutions.4. Problem-solving skills: Ability to identify customer issues, analyze problems, and develop solutions efficiently.5. Team player: Willingness to collaborate with team members to deliver exceptional customer service and achieve team goals.

Job descriptionWe are hiring International Voice Process Executives for a leading global BPO in Jaipur. The role involves handling inbound and outbound customer calls for international clients, providing prompt and accurate resolutions while maintaining high service standards.Key Responsibilities- Handle international customer calls (inbound/outbound) and provide accurate information and resolutions.- Understand customer queries, identify issues, and offer appropriate solutions with a customer-first approach.- Maintain call quality standards, AHT, and other performance metrics as defined by the process.- Accurately document call outcomes and update internal systems in real time.- Collaborate with team leaders and quality teams to continuously improve customer experience.Required Skills & Experience- Minimum 6 months of experience in an international voice process (customer service / technical support / sales).- Excellent English communication skills (spoken and written) with neutral/understandable accent.- Strong listening skills, empathy, and ability to handle irate or difficult customers professionally.- Basic computer proficiency and ability to work with CRM tools and MS Office.- Willingness to work in rotational shifts and fast-paced BPO environment.Work Schedule & Shift Details- 5.5 days working per week (rotational weekly offs).- Rotational shifts, including night shifts (minimum 180 nights in a year).- For female employees working in late-night/odd-hour shifts, one-way cab facility is provided from office to home.Desired Profile- Graduate / Undergraduate with relevant international BPO experience.- Comfortable with rotational shifts, night shifts, and working on weekends as per process requirements.- Immediate joiners or short notice period preferred.Role: Customer ServiceIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Graduation Not Required

Job Description: Customer Care Executive (Jaipur, India)Location: Jaipur, IndiaPosition: Customer Care ExecutiveJob Type: Full-timeSalary Range: INR 15,000 to 33,000 per monthShift: Rotational (24/7 support)Experience Level: 0-2 years (Freshers and experienced candidates both eligible)Industry: BPO/Call CenterJob Summary:As a Customer Care Executive , you will be responsible for delivering exceptional customer service to our clients. You will handle inbound and outbound calls, responding to customer inquiries, resolving complaints, and providing accurate information. The role requires proficiency in English, excellent communication skills, and prior experience in the BPO sector is preferred.Responsibilities:-Handle incoming customer calls, emails, and chats promptly and professionally.-Provide excellent customer service by understanding and addressing customer needs, inquiries, and complaints.-Accurately log customer interactions and details of inquiries, comments, and complaints into the system.-Identify and escalate priority issues to the appropriate department or team member.-Research and resolve customer problems, which may involve collaborating with other departments or teams.-Follow up with customers to ensure satisfaction, address any outstanding issues, and provide additional information as needed.-Maintain a comprehensive knowledge base of products, services, and company policies to effectively address customer inquiries.-Meet or exceed individual and team targets, such as response time, call quality, and customer satisfaction ratings.-Stay updated on industry trends, customer care best practices, and product/service updates.Requirements-0-2 years of experience in international voice process.-12th/graduate can apply-English proficiency is must.-prior experience in BPO sector.-Comfortable in Rotational shift.-Good fluency in English is must.

Hiring freshers & Experienced candidates for International & Domestic Voice ProcessLocation : Jaipur, Indore, Raipur , Bhopal.Criteria: -Must have Excellent Command Over English for International voice process.Freshers & experience both can apply.Graduate freshers can apply for this positionWork from OfficeImmediate Joiners OnlyFive Days Working24/7 Shifts2 rotational offHouse rent & Accommodation.cabs facilities are available