International Voice Process Executive

job description

we are hiring international voice process executives for a leading global bpo in jaipur. the role involves handling inbound and outbound customer calls for international clients, providing prompt and accurate resolutions while maintaining high service standards.

key responsibilities

- handle international customer calls (inbound/outbound) and provide accurate information and resolutions.

- understand customer queries, identify issues, and offer appropriate solutions with a customer-first approach.

- maintain call quality standards, aht, and other performance metrics as defined by the process.

- accurately document call outcomes and update internal systems in real time.

- collaborate with team leaders and quality teams to continuously improve customer experience.

required skills & experience

- minimum 6 months of experience in an international voice process (customer service / technical support / sales).

- excellent english communication skills (spoken and written) with neutral/understandable accent.

- strong listening skills, empathy, and ability to handle irate or difficult customers professionally.

- basic computer proficiency and ability to work with crm tools and ms office.

- willingness to work in rotational shifts and fast-paced bpo environment.

work schedule & shift details

- days working per week (rotational weekly offs).

- rotational shifts, including night shifts (minimum 180 nights in a year).

- for female employees working in late-night/odd-hour shifts, one-way cab facility is provided from office to home.

desired profile

- graduate / undergraduate with relevant international bpo experience.

- comfortable with rotational shifts, night shifts, and working on weekends as per process requirements.

- immediate joiners or short notice period preferred.

role: customer service

industry type: bpm / bpo

department: customer success, service & operations

employment type: full time, permanent

role category: customer success, service & operations - other

education

ug: graduation not required

• Experience

  1 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mansarovar, Jaipur