International Voice Process Executive

Job description

We are hiring International Voice Process Executives for a leading global BPO in Jaipur. The role involves handling inbound and outbound customer calls for international clients, providing prompt and accurate resolutions while maintaining high service standards.

Key Responsibilities

- Handle international customer calls (inbound/outbound) and provide accurate information and resolutions.

- Understand customer queries, identify issues, and offer appropriate solutions with a customer-first approach.

- Maintain call quality standards, AHT, and other performance metrics as defined by the process.

- Accurately document call outcomes and update internal systems in real time.

- Collaborate with team leaders and quality teams to continuously improve customer experience.

Required Skills & Experience

- Minimum 6 months of experience in an international voice process (customer service / technical support / sales).

- Excellent English communication skills (spoken and written) with neutral/understandable accent.

- Strong listening skills, empathy, and ability to handle irate or difficult customers professionally.

- Basic computer proficiency and ability to work with CRM tools and MS Office.

- Willingness to work in rotational shifts and fast-paced BPO environment.

Work Schedule & Shift Details

- days working per week (rotational weekly offs).

- Rotational shifts, including night shifts (minimum 180 nights in a year).

- For female employees working in late-night/odd-hour shifts, one-way cab facility is provided from office to home.

Desired Profile

- Graduate / Undergraduate with relevant international BPO experience.

- Comfortable with rotational shifts, night shifts, and working on weekends as per process requirements.

- Immediate joiners or short notice period preferred.

Role: Customer Service

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

• Experience

  1 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mansarovar, Jaipur