Voice Process Executive 12th Pass Fresher Jobs in Jaipur

Key Responsibilities:1. Answer incoming calls from international customers: You will be responsible for handling incoming calls from customers located in different countries, addressing their queries and concerns.2. Provide excellent customer service: Ensure high-quality customer service by actively listening to customers, understanding their needs, and providing appropriate solutions.3. Resolve customer issues: Identify and resolve customer complaints in a timely and efficient manner to ensure customer satisfaction and retention.4. Upsell products or services: Utilize sales techniques to promote additional products or services to customers during interactions.5. Maintain accurate records: Record customer interactions, transactions, inquiries, and complaints accurately for future reference and analysis.Required Skills and Expectations:1. Good communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer management: Strong customer service skills with the ability to handle difficult customers and resolve issues effectively.3. Active listening: Ability to listen attentively to customers and understand their needs to provide appropriate solutions.4. Problem-solving skills: Ability to identify customer issues, analyze problems, and develop solutions efficiently.5. Team player: Willingness to collaborate with team members to deliver exceptional customer service and achieve team goals.

Job Description: Customer Care Executive (Jaipur, India)Location: Jaipur, IndiaPosition: Customer Care ExecutiveJob Type: Full-timeSalary Range: INR 15,000 to 33,000 per monthShift: Rotational (24/7 support)Experience Level: 0-2 years (Freshers and experienced candidates both eligible)Industry: BPO/Call CenterJob Summary:As a Customer Care Executive , you will be responsible for delivering exceptional customer service to our clients. You will handle inbound and outbound calls, responding to customer inquiries, resolving complaints, and providing accurate information. The role requires proficiency in English, excellent communication skills, and prior experience in the BPO sector is preferred.Responsibilities:-Handle incoming customer calls, emails, and chats promptly and professionally.-Provide excellent customer service by understanding and addressing customer needs, inquiries, and complaints.-Accurately log customer interactions and details of inquiries, comments, and complaints into the system.-Identify and escalate priority issues to the appropriate department or team member.-Research and resolve customer problems, which may involve collaborating with other departments or teams.-Follow up with customers to ensure satisfaction, address any outstanding issues, and provide additional information as needed.-Maintain a comprehensive knowledge base of products, services, and company policies to effectively address customer inquiries.-Meet or exceed individual and team targets, such as response time, call quality, and customer satisfaction ratings.-Stay updated on industry trends, customer care best practices, and product/service updates.Requirements-0-2 years of experience in international voice process.-12th/graduate can apply-English proficiency is must.-prior experience in BPO sector.-Comfortable in Rotational shift.-Good fluency in English is must.

Hiring freshers & Experienced candidates for International & Domestic Voice ProcessLocation : Jaipur, Indore, Raipur , Bhopal.Criteria: -Must have Excellent Command Over English for International voice process.Freshers & experience both can apply.Graduate freshers can apply for this positionWork from OfficeImmediate Joiners OnlyFive Days Working24/7 Shifts2 rotational offHouse rent & Accommodation.cabs facilities are available