12th Pass Freshers For International Telecaller

Key Responsibilities:

1. Answer incoming calls from international customers: You will be responsible for handling incoming calls from customers located in different countries, addressing their queries and concerns.

2. Provide excellent customer service: Ensure high-quality customer service by actively listening to customers, understanding their needs, and providing appropriate solutions.

3. Resolve customer issues: Identify and resolve customer complaints in a timely and efficient manner to ensure customer satisfaction and retention.

4. Upsell products or services: Utilize sales techniques to promote additional products or services to customers during interactions.

5. Maintain accurate records: Record customer interactions, transactions, inquiries, and complaints accurately for future reference and analysis.

Required Skills and Expectations:

1. Good communication skills: Ability to effectively communicate with customers in a clear and professional manner.

2. Customer management: Strong customer service skills with the ability to handle difficult customers and resolve issues effectively.

3. Active listening: Ability to listen attentively to customers and understand their needs to provide appropriate solutions.

4. Problem-solving skills: Ability to identify customer issues, analyze problems, and develop solutions efficiently.

5. Team player: Willingness to collaborate with team members to deliver exceptional customer service and achieve team goals.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Pratap Nagar Jaipur