Candidates should have an experience into following:- Should have worked on international voice and blended process- impact the business: BY driving results aligned with stated goals for performance metrics, telephony, metrics, utilization, productivity , attendance and attrition. manage administrative responsibilities: such as attendance tracking , queue administration and corrective delivery.-Influence the lives of others: Develop , train and manage team members .- Strengthen relationships: Establish and maintain communication with clients and/ or teams members , understand needs , resolves issues, and meet expectations-Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.-Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and /or keen observations .Work mode- 5days working and 2 days rotational offwork timings - US shifts