BPO Operations Job Vacancies in Pune

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

As a Customer Service Associate, you will be responsible for providing exceptional service to customers through various communication channels. Key responsibilities include answering customer inquiries, resolving issues, and ensuring customer satisfaction with products or services. You will need to have strong communication skills in English and Hindi, as well as experience in BPO operations to excel in this role. A graduate degree and 0-2 years of relevant experience are required for this full-time position based in Pune.

Job Title: International Tele Caller ExecutiveLocation: Office No. 144, Parmar Park Phase-2 Business Park, Wanowrie, Pune 411040Work Schedule: Monday to Friday Fixed Night Shift (9-hour shift)Weekly Off: Fixed Sunday and Alternate SaturdaysEmployment Type: Full-time, Office-basedProcess Type: Blended Voice and Chat (International)Position OverviewWe are currently seeking enthusiastic and customer-oriented individuals for the position of International Voice & Chat Executive. This role involves interacting with international clients via voice and chat channels, addressing inquiries, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, basic computer literacy, and the ability to work in a structured night-shift environment.This opportunity is ideal for candidates looking for a stable, target-free role in a professional office setting, with comprehensive training and growth support provided.Key ResponsibilitiesManage inbound and outbound voice calls and live chat support for international customersAccurately address customer queries and provide relevant product or service informationDocument customer interactions and maintain up-to-date records in internal systemsCollaborate with internal teams to ensure prompt and effective resolution of customer concernsAdhere to standard operating procedures, communication protocols, and quality guidelinesCandidate ProfileRequired Skills:Excellent verbal and written communication skills in EnglishAbility to multitask and prioritize workload effectivelyBasic proficiency in computer applications (MS Office, email tools, etc.)Strong interpersonal skills and a customer-centric mindsetWillingness to work fixed night shifts (Monday to Friday)Preferred (Not Mandatory):Previous experience in an international voice/chat processBackground in customer service or support rolesWhat We OfferStable work environment with fixed night shifts and scheduled weekly offsNo targets or sales quotasComprehensive training and onboarding supportOffice infrastructure and dedicated workstation providedDirect hiring no recruitment charges or fees involvedHow to ApplyInterested candidates may share their updated resume or reach out for further details: Email: hr@kingstonsolutions.co.in Contact: +91 70584 21569 (HR Ms. Payal Prasad) Website: www.kingstonsolutions.co.in

Customer Service Executive Aaltruist Location: E-space A3 Building, 4th Floor, Wadgaon Sheri Road, Opposite Mantri IT Park, Viman Nagar, Pune 411014 Shift: Pure Day Shift Working Days: 6 Days a Week 1 Rotational Off Incentives: Unlimited Performance-Based Incentives________________________________________About the RoleWe are looking for energetic and passionate individuals to join our growing Customer Service team at Aaltruist. If you are eager to kick-start your career, enjoy communicating with people, and want to grow in a dynamic work environment this is the perfect opportunity for you!________________________________________Key Responsibilities Handle customer interactions professionally over calls. Provide accurate information and assistance regarding products/services. Maintain customer satisfaction through effective communication and problem-solving. Achieve daily and monthly performance targets.________________________________________Requirements Education: 12th Pass / Graduate / Undergraduate Languages: Fluent in Marathi, Hindi, and basic English Experience: Freshers and experienced candidates are welcome Skills: Good communication, patience, and a positive attitude________________________________________Perks & Benefits Full-time, stable job with growth opportunities Friendly and supportive work culture Attractive incentives and recognition programs________________________________________Walk-In Interview Details Venue:E-space A3 Building, 4th Floor, Wadgaon Sheri Road,Opp. Mantri IT Park, Viman Nagar, Pune 411014

Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097

Hi,We are #hiring for Accenture with the payroll of Adecco for #international voice process Qualification: Graduation/ undergraduateExperience : 0 to 3 yearsLocation : Bangalore Mode : Work from officeSalary : 3 LPA TO 4.8 LPA CTCShift Timing Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)Interview Rounds:Versant test (require min 58 score)Communication DiscussionOperations roundOverall, Purpose of Job* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams* Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes* Walk customers/ Provide navigational support on self-service portal* Ensure security verification are carried out per company policies and procedures and is lines with the GDPR guidelines* Place outbound calls to customers when required in line with Client / Company guidelines* Work productively whilst maintaining exceptional call/data quality standards in line with targets* Contribute to the team through open and regular communication with peers / supervisors* Adhere to all company or departmental policies and procedures (personnel and operational)* Keep the process repositories like DTPs, Knowledge base, SharePoint updated with the current process* Maintain regular and punctual attendance in line with company policies and procedures* Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer* Good technical aptitude with an ability to learn quickly* Excellent verbal and written communication skills Experience Profile* Prior international BPO work experience preferred* Freshers acceptableInterested candidate call me -8296576618

As a Customer Care Representative, your responsibilities will include:1. Providing excellent customer service and support to resolve issues and inquiries in a professional and timely manner2. Managing incoming calls and customer inquiries through various channels such as phone, email, and chat3. Building strong relationships with customers by understanding their needs and offering personalized solutions4. Documenting all interactions with customers accurately in the company's database5. Following up with customers to ensure their issues have been resolved satisfactorily

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

-Collection Telecaller-Recovery-Retail collection-Banking collection-Agency Channel

Looking for candidates with good communication skills for international chat and voice process

We are seeking enthusiastic and customer-oriented individuals to join our team as Chat Support Agents. In this role, you will be responsible for engaging with customers through live chat, addressing their inquiries, resolving issues, and providing a seamless and positive experience. The position offers flexibility with both day shift and night shift options available.

International BPO - Voice Process (US collections process) Position Title - Executive - Customer Service Location Kharadi, Pune Highlights: Best In Market Salaries from 2.4 lakhs up-to 4 lakhs 6 week new hire training program Unlimited Incentive Plan with transparent KRA's Enhance your Analytical/Decision Making & Negotiation skills Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance Employee Centric Policies Free Home Pick & Drop Transportation Fixed shifts 8 hour shifts [Including the 45 min break] Free transport [Home pick-up & drop] Profile Summary: As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Position requirements: Good English verbal skills required This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Candidates with experience in collections or mortgage services will have an advantage About the Company Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies. We are 2000+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity. From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Customer Support process. Customer care representative - >6 month Sr. Customer care representative - >18 months ......................Minimum 6 months of International BPO voice exp.Should have computer and Internet knowledge / Knowledge of Billing queries ....B2C 5 days per week / split week off Both Side CabUS process night shift will be there but agent should be ok with 24*7 / rotational shifts Should not be perusing regular / part time course Any course which affects the job is not to be sources Excellent Communication skills who can speak with US natives

We are Urgently Looking for Team Leader for the Locations- Patna, Gandhidham, Surat, Bangalore, Mumbai, Pune, Kanpur, Kolkata, Delhi

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer/Airport ManagementSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaThanksRegards/Aviation Team

Job Title: Monitor (Operations Cluster)Job Overview:A Monitor is a key role in our organization responsible for overseeing and managing various operational functions to ensure smooth business operations. The Monitor is typically part of the Operations Cluster team. The specific job responsibilities include the following:Duties and Responsibilities:1. App Installation- App activation refers to the process of activating or initializing a software application on a device, such as a smartphone, tablet, or computer so that it can be used by the end user. App activation typically involves a series of steps, including installing the app, setting up user accounts, configuring settings, and accepting terms and conditions. The purpose of app activation is to enable the app to function fully and provide its intended features and functionality to the user.2. Appointment scheduling- It refers to the process of setting up appointments or meetings between Participants at mutually agreed-upon dates, times, and locations with experts as per requirement. It involves coordinating the availability of multiple parties and allocating time slots for specific appointments or events.3. Onboarding and follow-up calls- are two distinct stages in the customer engagement process. Onboarding calls typically occur at the beginning of a customer's journey with a company, while follow-up calls take place after the initial onboarding process and are intended to maintain and deepen the customer relationship.4. Customer query resolution- refers to the process of addressing and resolving customer inquiries, questions, or concerns in a satisfactory manner. It involves actively listening to the customer's query, understanding their needs, and providing accurate and helpful information or solutions to address their concerns.5. Uploading health reports in a system- typically involves the process of digitally submitting or attaching health-related documents, such as medical test results,

We have vacant of 30 BPO Executive Jobs in Bhekrai Nagar, for Freshers Educational Qualification : Secondary School Skill BPO Operations, good communication etc.