BPO Operations Job Vacancies in Bangalore

As a Customer Care Associate, you will play a key role in ensuring our customers receive exceptional service. Your responsibilities will include:- **Responding to Customer Queries:** You will handle incoming calls, emails, and chat requests, providing clear information and support to customers based on their inquiries.- **Resolving Issues:** You will identify customer problems and actively work to resolve them, ensuring a positive experience while following company policies.- **Maintaining Customer Records:** You will enter and update customer information accurately in our system, ensuring all interactions are documented.- **Providing Product Information:** You will assist customers by offering detailed information about our products and services, helping them make informed decisions.- **Escalating Issues:** If you encounter problems that cannot be solved immediately, you will escalate them to the appropriate team members to ensure timely resolutions.To succeed in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers. A good level of problem-solving ability is essential, along with a friendly and patient demeanor. Basic computer skills, including familiarity with customer service software, are necessary, and a keen attention to detail will help you maintain accurate records. Prior experience is not required, making this an ideal opportunity for individuals eager to start their career in customer service. A positive attitude and willingness to learn are essential for success in this role.

We are looking for a Customer Care Associate to join our team in Shivaji Nagar. As a Customer Care Associate, your main job is to help customers by answering their questions and resolving issues in a friendly and efficient manner. **Key Responsibilities:**- **Responding to Customer Inquiries:** You will answer calls and messages from customers, providing them with information about our products and services.- **Resolving Issues:** When customers have problems, you will listen to their concerns and work to find a solution that satisfies them.- **Maintaining Customer Records:** You will update and keep accurate records of customer interactions and transactions in our system.- **Providing Feedback:** You will share insights and suggestions based on customer interactions to help improve our services.- **Collaborating with Team Members:** You will work closely with other team members and departments to resolve customer issues more effectively.**Required Skills and Expectations:**- **Communication Skills:** You should be able to speak clearly and understand customer needs. Good listening skills are also important.- **Problem-Solving Skills:** You need to think quickly to find solutions and address customer concerns efficiently.- **Basic Computer Skills:** Familiarity with computer systems is essential for maintaining customer records and using software.- **Patience and Empathy:** It is important to be patient and show understanding when dealing with customers. - **Team Player:** You should enjoy working with others and be willing to collaborate to achieve team goals. This role is ideal for candidates with 0 to 3 years of experience and a high school diploma. If you are eager to learn and grow in a customer service environment, we would love to hear from you!

As a Non Voice Process Executive, you will be responsible for handling various tasks that do not require direct communication through voice channels. Your role will involve managing data and supporting various business processes efficiently.**Key Responsibilities:**- **Data Entry:** You will be required to input, update, and maintain data in the companys systems, ensuring accuracy and timeliness.- **Document Verification:** Your job will include reviewing documents and information submitted by clients or customers to confirm their validity.- **Order Processing:** You will assist in processing customer orders, ensuring that all details are correct before finalization.- **Customer Support via Email/Chat:** While the role is non-voice, you may need to respond to customer inquiries through email or chat, providing timely and polite assistance.- **Report Generation:** You will help prepare reports based on the data you handle, which will be used for analysis and decision-making.**Required Skills and Expectations:**- **Educational Qualification:** Candidates should have a degree in B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, or B.Sc.- **Attention to Detail:** You must be meticulous in your work to avoid errors in data entry and documentation.- **Time Management Skills:** Ability to prioritize tasks and meet deadlines is essential in this role.- **Basic Computer Skills:** Proficiency in Microsoft Office Suite, especially Word and Excel, is necessary for data handling and reporting.- **Communication Skills:** Strong written communication skills are important for interacting with customers and colleagues effectively. We are looking for motivated individuals who are eager to learn and contribute to our team's success.

Taking/Handling Inbound Customer calls, Outbound calls, Emails2. Listening to and understanding the customers requirements3. Provide product / service details & benefits to Customers4. Providing end to end solutions to the customer 5. Asking the correct questions probing and prompting the customer wherever required6. Timely and accurate capturing all the information given by the customer 7. Timely follow up with as per Escalation matrix till closure8. Staying current with knowledge of products/ processes & services 9. Ensure full adherence to all the quality parameters and SOP10. Cooperate with other Team members, SMEs and Team Leaders.11. Ensure 100% adherence to schedule12. Escalating the call to the team leader / manager, wherever desirable13. Handling irate / demanding customers where necessary, in a tactical manner

1. Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities.2. Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions.3. Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts.4. Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback.5. Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information.6. Staying informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge.7. Handle customer queries professionally and escalate issues when necessary

5 days working Two way cab One time meal

ROLE - INTERNATIONAL BPO VOICELANGUAGE -ENGLISHQUALIFICATION - DIPLOMA / GRADUATEEXPERIENCE - MINIMUM 1 YEARS IN INTERNATIONAL BPO PROCESSSALARY - 20,000 TO 30,000WORKING DAYS - 5 DAYS WORKINGWORKING TIME - COMPLETE US SHIFTNO CAB FACILITYCONTACT - 6379437433

Greetings from Star Secutech Pvt Ltd!!!!Job Title: Specialist trainerLevel/ Salary Range: PS5 trainingLocation: BangaloreWorking Hours/ Days: 9 Hours / 5 Days a WeekShift: Rotational shiftsMandatory Skills:Ideal candidature should have over all 4+ years of experience.Mandatory experience as process trainer on paper should be from the background of international Voice.Desired profile:Excellent communication, presentation, and interpersonal skills.Proven ability to build and maintain strong and effective customer and internal relationshipsWell versed in Soft Skills and training methodologiesKnowledge of US cultureSolid knowledge of the latest corporate training techniquesClient Management skillsGood with MS Office (Excel, Word & Power point)Excellent time management and organizational skillsMust demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environmentQualifications and Education and Mandatory Requirements:Bachelor Degree is must.Should have good experience on classroom training and prior experience in handling batches of fresher and existing folksExcellent facilitation, coaching (both in the virtual and F2F environment)Should have good exposure on MS Excel, word and PowerPointShould have excellent English communication skills and facility skills Should be flexible to work in the shifts.General Requirements:Work Mode: Work From Office (WFO)Joiners: Immediate joiners preferred or 30 days max notice.Shift: Comfortable with Night ShiftsCommunication: Excellent verbal and written communication skills are mandatoryInterview Process:HR ScreeningCommunication TestV&A RoundOPS and Presentation RoundExcited to join us? Call or drop your CV at 9087726632 today!!!Job Types: Full-time, PermanentPay: 600,000.00 - 700,000.00 per yearBenefits:Health insuranceLeave encashmentPaid sick timePaid time offProvident FundSupplemental Pay:Commission payJoining bonusPerformance bonusYearly bonusEducation:Bachelor's (Required)Experience:Process Training-International: 1 year (Required)

Hi,We are #hiring for Accenture with the payroll of Adecco for #international voice process Qualification: Graduation/ undergraduateExperience : 0 to 3 yearsLocation : Bangalore Mode : Work from officeSalary : 3 LPA TO 4.8 LPA CTCShift Timing Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)Interview Rounds:Versant test (require min 58 score)Communication DiscussionOperations roundOverall, Purpose of Job* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams* Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes* Walk customers/ Provide navigational support on self-service portal* Ensure security verification are carried out per company policies and procedures and is lines with the GDPR guidelines* Place outbound calls to customers when required in line with Client / Company guidelines* Work productively whilst maintaining exceptional call/data quality standards in line with targets* Contribute to the team through open and regular communication with peers / supervisors* Adhere to all company or departmental policies and procedures (personnel and operational)* Keep the process repositories like DTPs, Knowledge base, SharePoint updated with the current process* Maintain regular and punctual attendance in line with company policies and procedures* Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer* Good technical aptitude with an ability to learn quickly* Excellent verbal and written communication skills Experience Profile* Prior international BPO work experience preferred* Freshers acceptableInterested candidate call me -8296576618

Handling inbound calls related to policies. Follow up with the internal team for Pre-Auth cases. Convincing customers related to claims. Provide Claim & Pre-Auth status to customers and hospitals. Update daily tracker to escalation team. Guide the customer about claims procedures. Providing information related to corporate and individual policies

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

Customer support executiveFreshers are eligibleGraduation is MandatoryExcellent English + HindiSalary : Upto20,000 take homeMale/female both eligible6 days working, 1 rotational weekoffShift: 8 hours shift between 8am to 8pmJob Types: Full-time, PermanentPay: 16,000.00 - 25,000.00 per monthTo apply connect on 9315931366

Job Openings for 100 Customer Care Associate Jobs for Freshers in Bangalore, having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Customer Care Cons, BPO Operations, Domestic BPO, BPO etc.

US Based Company looking for FRESHERS:1 - Good in Communication & Written Skills2 - Computer Knowledge is must.3 - Excel, Word, V-look-up knowledge is must4 - Languages - Kannada, Malayalam, Tamil & English5 - Willing to work in rotational shift6 - Salary - 12K - 18K7 - Location - Bangalore8 - If you have any previous experience is added advantage9 - SEND YOU CV TO jack@blexpertsolutions.com

Goodcommunicationskills, chat process both international and do.estic

BDA and BDEROLESWe're seeking a qualified sales associate to sell our products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Job Location: Work from homeSelection process: HR Round followed by group discussion and sales manager round.Qualification: Any Graduate/Post GraduateSalary offered: As per industry standardsWorking days: 5 days Saturday and Sunday are offShifts:10:00am -7:00pmMandatory language: English Laptop/wi-fi: candidates are to use their own laptops,Additional Compensation: If applicable, this will be decided on the basis of yourdesignation.

We are Urgently Looking for Team Leader for the Locations- Patna, Gandhidham, Surat, Bangalore, Mumbai, Pune, Kanpur, Kolkata, Delhi

Setting their teams goals and communicating them effectivelyDeveloping and implementing plans and strategiesDelegating responsibilities to team members according to their expertiseResolving internal conflicts and boosting up the teams moraleUsing key metrics to keep the track of team progressManaging and allocating the teams resourcesGuiding and training the team membersTo set the targets and ensure that team acheives.Experience in sales of Financial products and skills such as VLookup and pivot table and good in excel.Are you a Job Seeker? Find Jobs

Hiring for 10 Telecalling Executive Jobs in Patna,Delhi,Bengaluru,Hyderabad,Bhopal,Lucknow,Gorakhpur,Itarsi Road, Betul,Betul, for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in BPO Operations,Domestic BPO,Voice Process etc.