Support Executive Job Vacancies in West Bengal

Urgent Hiring: Customer Care ExecutivePosted by: ADI HR & Consulting (Recruitment Partner) Openings: Limited - Apply Today! Location2nd Floor, Indo Japan Building, EP Block, Webel More, Near Yes Bank, Sector V, Salt Lake, Kolkata

An Air Cargo Executive is responsible for handling, processing, documenting, and coordinating air freight shipments. The role involves managing cargo bookings, cargo acceptance, documentation verification, warehouse operations, shipment tracking, and ensuring compliance with aviation safety and security regulations.Key Responsibilities:Cargo Acceptance & HandlingReceive cargo shipments from customers, freight forwarders, and logistics companies.Verify cargo weight, dimensions, packaging, and labeling.Inspect shipments for damage or prohibited items.Ensure proper cargo handling according to airline and airport regulations.Coordinate loading and unloading of cargo aircraft.Documentation ManagementPrepare and verify Air Way Bills (AWB).Process shipping documents, invoices, packing lists, and customs paperwork.Maintain accurate cargo records and shipment information.Ensure compliance with customs and regulatory requirements.Cargo OperationsMonitor cargo movement from acceptance to final delivery.Coordinate with airlines, freight forwarders, customs authorities, and warehouse teams.Arrange cargo storage and dispatch schedules.Track shipment status and provide updates to customers.Warehouse ManagementOrganize cargo storage areas efficiently.Maintain inventory records of stored cargo.Ensure safe handling of perishable, hazardous, and valuable goods.Follow warehouse safety procedures and security protocols.Customer ServiceAssist customers with cargo booking inquiries.Provide shipment tracking information.Resolve customer complaints and shipment issues.Explain cargo rates, policies, and procedures.Safety & ComplianceFollow aviation security regulations and airport safety standards.Ensure compliance with dangerous goods handling procedures.Adhere to airline and airport operational guidelines.Participate in security inspections and audits.Required Qualifications:10+2 (Higher Secondary) or Graduate in any discipline.Diploma or certification in Aviation, Logistics, or Cargo Management preferred.Basic computer knowledge.Knowledge of cargo documentation and logistics operations is an advantage.Required Skills:Communication and interpersonal skills.Attention to detail.Documentation and record-keeping skills.Time management and organizational abilities.Customer service orientation.Problem-solving skills.Computer proficiency (MS Office, Cargo Management Systems).Ability to work under pressure.Physical Requirements:Ability to stand for extended periods.Capability to lift and move cargo when required.Willingness to work in shifts, including nights, weekends, and holidays.Working Environment:Airport cargo terminals.Airline cargo offices.Cargo warehouses.Logistics and freight forwarding facilities.Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 50,000+ per monthSupervisory/Managerial Roles: 50,000 - 1,00,000+ per month

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.Key Responsibilities:- Respond to Customer Inquiries: You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.- Resolve Customer Issues: You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.- Maintain Customer Records: You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.- Provide Product Information: You will share detailed information about our products and services, helping customers make informed decisions.- Gather Customer Feedback: You will collect and document feedback from customers to identify areas for improvement within our services.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.- Basic problem-solving abilities will help you address customer issues in a timely manner.- Attention to detail is necessary for maintaining accurate records and providing precise information.- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.- Teamwork is important since you will collaborate with team members to enhance overall service quality.

We are looking for an Airport Supervisor to join our team in Dumdum, Kolkata. This full-time position is ideal for freshers who have completed at least their 10th grade education. The Airport Supervisor plays a crucial role in ensuring smooth airport operations and providing excellent service to passengers.Key responsibilities include overseeing daily airport activities, which involves coordinating with various departments to maintain operations efficiently. The supervisor will also manage personnel, ensuring all staff members are performing their tasks effectively and adhering to safety regulations. Another important duty is to assist passengers with inquiries and problems, ensuring they have a pleasant experience at the airport. Additionally, the Airport Supervisor will monitor facility conditions, reporting any maintenance needs to ensure a safe environment. They will also handle any emergencies, following proper protocols to keep passengers and staff safe. To be successful in this role, candidates should have strong communication skills and a friendly disposition. Attention to detail is critical for managing operations and ensuring compliance with safety standards. The ability to work under pressure while maintaining a positive attitude is essential. Candidates should also be adaptable, willing to handle various tasks, and be good team players. Overall, the role demands a proactive approach to problem-solving and a commitment to delivering high-quality service to all airport users.

We are seeking an Airport Manager to oversee the daily operations of our airport facility in Kolkata. This full-time position is ideal for freshers who are eager to start their careers in the aviation sector. Candidates must have completed at least 10th grade and be ready to work from our office.Key Responsibilities:- Supervise Airport Operations: Ensure all airport activities run smoothly, including check-in, security, and boarding procedures, to provide a safe and efficient environment for passengers.- Staff Management: Lead and coordinate a diverse team of employees, including ground staff and security personnel, ensuring they are well-trained and perform their duties effectively.- Customer Service: Address any passenger inquiries or complaints promptly and professionally, ensuring a positive experience for all travelers.- Safety and Security Oversight: Monitor compliance with safety regulations and security protocols to maintain the highest standards of airport safety.- Coordination with Airlines: Communicate regularly with airlines and other stakeholders to manage flight schedules, gate assignments, and overall airport operations.Required Skills and Expectations:Candidates should have a strong desire to learn about airport management and operations. Good communication and interpersonal skills are essential for effectively interacting with staff and passengers. Basic problem-solving abilities and a focus on teamwork will help you thrive in this fast-paced environment. Candidates should be detail-oriented and able to adapt to changing situations quickly, ensuring efficient management of airport processes.

We are seeking an enthusiastic Air Ticketing Executive to join our team in Koch Bihar, India. This role is ideal for individuals looking to start their careers in the travel industry. You will play a key part in assisting customers with flight bookings and travel arrangements.Key Responsibilities:1. Flight Bookings: Handle customer inquiries and assist them in booking domestic and international flight tickets, ensuring accurate information and best fare options.2. Customer Support: Provide excellent customer service by answering queries related to reservations, cancellations, and changes to travel itineraries in a timely manner.3. Ticketing Procedures: Understand and follow the airline ticketing process, including issuing tickets, making adjustments, and adhering to fare rules and regulations.4. Record Maintenance: Maintain accurate records of all bookings and transactions, ensuring a smooth workflow and up-to-date information for future reference.5. Collaboration: Work closely with other departments and team members to ensure a seamless experience for customers from booking to departure.Required Skills and Expectations:Candidates should have completed at least their 10th grade and possess strong communication skills, both spoken and written. Attention to detail is essential to ensure bookings are accurate. Basic knowledge of computer applications will be beneficial, and a willingness to learn about airline procedures is expected. Teamwork and a commitment to providing outstanding customer service are crucial for success in this role.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

As a System Support Executive, you will play a crucial role in maintaining and enhancing our company's IT systems. Your responsibilities will involve providing technical assistance and ensuring our systems run smoothly. Key Responsibilities:- Technical Support: Assist users with hardware and software issues, ensuring that problems are resolved quickly and efficiently to minimize downtime.- System Maintenance: Regularly check and update system software to maintain optimal performance and security, preventing potential issues before they arise.- User Training: Educate employees on how to effectively use the systems and tools, helping them maximize their productivity and understanding of IT resources.- Troubleshooting: Identify and diagnose technical problems, utilizing problem-solving skills to provide practical solutions and prevent future occurrences.- Documentation: Maintain accurate records of support requests, system changes, and user instructions, ensuring a clear history for future reference.To be successful in this role, you should possess the following skills and expectations: - Technical Knowledge: Basic understanding of computer systems, software applications, and networking concepts is essential.- Communication Skills: Strong verbal and written communication skills are necessary to convey technical information clearly to users with varying levels of IT knowledge.- Problem-Solving Ability: A logical approach to identifying issues and providing effective solutions as challenges arise is important.- Team Player: Willingness to work collaboratively with colleagues to ensure seamless system operations and user support.- Adaptability: A positive attitude towards learning new technologies and adapting to changing systems and processes is required.This role is ideal for individuals eager to start their career in IT support, with opportunities for growth and learning in a professional environment.

As a Customer Support Executive, your primary role will be to assist customers with their inquiries and ensure a positive experience. You will be the first point of contact for customers seeking support.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and messages to address customer questions and issues effectively.- Provide Product Information: Offer detailed descriptions and answers about our services and products to help customers make informed decisions.- Troubleshoot Issues: Identify problems that customers face and guide them through the steps to resolve these issues promptly.- Maintain Customer Records: Accurately document customer interactions and feedback in our system to ensure seamless follow-ups.- Foster Positive Relationships: Build rapport with customers to enhance their trust and loyalty towards the brand.- Collaborate with Teams: Work closely with other departments to address customer concerns, share feedback, and improve service delivery.Required skills and expectations for this role include:- Strong Communication Skills: You should be able to express ideas clearly and interact positively with customers.- Problem-Solving Ability: You must think quickly on your feet to provide solutions to customer queries.- Patience and Empathy: Understanding customer frustrations and addressing them calmly is crucial.- Basic Technical Skills: Familiarity with computer systems and customer service software is beneficial.- Team Player Attitude: You should be open to collaborating with colleagues to ensure customer satisfaction.- Willingness to Learn: An eagerness to improve skills and knowledge about products will be important for success in this role.