Relationship Manager Job Vacancies in Miyapur

Here are the roles and responsibilities of Service CRM in the automobile industry:Key Objectives:1. Enhance customer satisfaction and loyalty2. Increase service revenue and retention3. Improve service efficiency and productivity4. Gather customer feedback and insightsRoles and Responsibilities:Service Scheduling and Management:1. Schedule service appointments2. Manage service capacity and workload3. Coordinate with customers and technicians4. Ensure timely service deliveryCustomer Communication:1. Send service reminders and notifications2. Provide service updates and status3. Handle customer inquiries and concerns4. Conduct customer satisfaction surveysService History and Maintenance:1. Maintain accurate service records2. Track vehicle maintenance schedules3. Notify customers of upcoming services4. Analyze service history for upsell/cross-sell opportunitiesWarranty and Claims Management:1. Process warranty claims2. Manage warranty documentation3. Coordinate with manufacturers and suppliers4. Ensure compliance with warranty policiesService Marketing and Promotion:1. Develop service marketing campaigns2. Promote service offers and discounts3. Manage service-related social media content4. Analyze service marketing metricsData Analysis and Reporting:1. Analyze service data (e.g., customer retention, service revenue)2. Identify trends and areas for improvement3. Provide insights to management and technicians4. Maintain service-related reports and dashboardsCustomer Retention and Loyalty:1. Develop customer loyalty programs2. Manage customer rewards and incentives3. Conduct customer retention analysis4. Implement retention strategiesSkills and Qualifications:1. Bachelor's degree in Business, Marketing, or related field2. 2-5 years of service CRM experience in the automobile industry3. Excellent communication and interpersonal skills4. Proficient in CRM software (e.g., Salesforce, HubSpot).

Position : Relationship ManagerKey Responsibilities Enquiry Generation, Home Visit, Referral Generation Sales Target Achievement Allied Business Target Achievement Post Sales follow up Ensuring NEXA experience & Customer Satisfaction Understanding Finance requirements of CustomerRole Description SPOC for Customers in complete car buying journey Understand & Meet Customer needs Expert Guidance to other members of the Team Efficient Event Planning & Territory coverage Answering Customer Enquiries Ensuring Test Driver & Demonstration as per Customer Requirement Commitment of correct timelines to customerCompetencies Required Good Product Knowledge Operation Knowledge of Allied Business Excellent Communication & Selling Skills Result Oriented

Sales executive requirements:*Ability to speak Telugu, English & Hindi at least two languages fluently compulsory. *Required Two wheeler, smartphone & driving licence* Experience required 1year*Salary 15k to 25k + incentivesResponsibilities of candidates include: Doing cold calling Identifying sales opportunities Closing business deals Negotiating Following up with customers Meeting sales targets Managing customer relationships, ensuring sales growth Explaining the products to the customers. Manage field work

Relationship managers have a plethora of job duties and responsibilities that they must maintain. The following are some of the most common:Locate and bring in new clients through original efforts or through referrals to improve revenue and increase business productivityContinue to cultivate existing business relationships with clients or other outside entitiesCreate methods to obtain new clients and take initiative to bring potential clients into the foldHandle any problems that a client may bring to the businessAssist clients with problems that may stand in the way of a business partnershipExamine data-driven trends in the business to determine ways to refine their companys approach to clients or the business model

# attend customer calls and service # Sales Coordination # back end operations # office management

looking for a candidate to handle post-sales as a customer relationship manager up to the delivery of the product