Hiring For Manager CRM (Female Candidates Only)

Sree Krishna Automotives

here are the roles and responsibilities of service crm in the automobile industry:

key objectives:

1. enhance customer satisfaction and loyalty

2. increase service revenue and retention

3. improve service efficiency and productivity

4. gather customer feedback and insights

roles and responsibilities:

service scheduling and management:

1. schedule service appointments

2. manage service capacity and workload

3. coordinate with customers and technicians

4. ensure timely service delivery

customer communication:

1. send service reminders and notifications

2. provide service updates and status

3. handle customer inquiries and concerns

4. conduct customer satisfaction surveys

service history and maintenance:

1. maintain accurate service records

2. track vehicle maintenance schedules

3. notify customers of upcoming services

4. analyze service history for upsell/cross-sell opportunities

warranty and claims management:

1. process warranty claims

2. manage warranty documentation

3. coordinate with manufacturers and suppliers

4. ensure compliance with warranty policies

service marketing and promotion:

1. develop service marketing campaigns

2. promote service offers and discounts

3. manage service-related social media content

4. analyze service marketing metrics

data analysis and reporting:

1. analyze service data (., customer retention, service revenue)

2. identify trends and areas for improvement

3. provide insights to management and technicians

4. maintain service-related reports and dashboards

customer retention and loyalty:

1. develop customer loyalty programs

2. manage customer rewards and incentives

3. conduct customer retention analysis

4. implement retention strategies

skills and qualifications:

1. bachelor's degree in business, marketing, or related field

2. 2-5 years of service crm experience in the automobile industry

3. excellent communication and interpersonal skills

4. proficient in crm software (., salesforce, hubspot).

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Professional Degree

• Role

  Manager CRM

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KV Towers, Jubilee Enclave, Hi Tech City. Hyderabad, 500081.