Job Summary:Manage and nurture relationships with key IT clients, delivering exceptional service, identifying growth opportunities, and ensuring client satisfaction.Key Responsibilities:1. Client Management:a. Maintain strong client relationshipsb. Address inquiries and resolve issues2. Account Oversight:a. Manage client accountsb. Ensure services meet client needs3. Business Development:a. Identify growth opportunitiesb. Propose strategies to enhance client satisfaction4. Technical Support:a. Provide technical adviceb. Coordinate with technical teams for issue resolution5. Reporting:a. Maintain client interaction recordsb. Prepare account status reports6. Knowledge of IT Technology Sector: A.Maintain a deep understanding of current IT technologies, trends, and innovations to effectively communicate and recommend solutions to clients.b. Continuously update knowledge on IT products, services, and market dynamics to provide informed guidance and support to clients.Qualifications: Education: Bachelors in IT, Business, or related field Experience: Preferred 6 months-5 years in IT client relationship management Skills: Knowledge of IT products, CRM software, excellent communication, problem-solving Certifications: Relevant IT or CRM certifications are a plusKey Competencies: Customer focus Strong communication Problem-solving Proactivity Adaptability