Customer Communication Female Jobs in Surat

Job Title: Receptionist / Front Desk ExecutiveJob SummaryWe are seeking a professional, friendly Receptionist to manage the front desk, handle administrative tasks, and create a positive first impression for visitors.Key ResponsibilitiesVisitor Management: Greet, welcome, and direct guests to the appropriate personnel.Communication: Answer, screen, and forward calls, and provide information via phone or email.Office Maintenance: Maintain a tidy reception area, manage mail/deliveries, and organize supplies.Administration: Assist with data entry, filing, and scheduling.Required Skills & QualificationsEducation: Minimum 10th Pass or relevant experience is a plus.Communication: English and Hindi skills.Traits: Professional, customer-service oriented, and capable of multitasking.Job Details & PostingType: Full-time.Experience: Fresher or 1 years.Salary: Competitive, industry standard

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

*Conduct market research to identify selling possibilities and evaluate customer needs*Actively seek out new sales opportunities through cold calling, networking, and social media*Set up meetings with potential clients and listen to their wishes and concerns*Prepare and deliver appropriate presentations on products and services*Create frequent reviews and reports with sales and financial data*Ensure the availability of stock for sales and demonstrations*Participate on behalf of the company in exhibitions or conferences*Negotiate/close deals and handle complaints or objections*Collaborate with team members to achieve better results*Gather feedback from customers or prospects and share it with internal teams

*Follow up with inquiries through e-mails, Facebook, websites, WhatsApp, phones, and all other digital mediums - and convert to orders*Coordinate with the Dispatch team and ensure timely delivery of products with quality output*Engage Digital Audience through various Online Campaigns - Handle social media - Respond to inquiries, etc*Look for various mediums of expansion for e-commerce*Handling customer issues & grievances*Follow the Order Management Process*Coordinate with the CRM Executive for creating Database & Analytic*Maintaining relationships with the Customers*Conducting Online Sale activities Digitally, promotions, etc and other lead generation activities