Customer Care Female Jobs in Viman Nagar

Job Description Back office ExecutiveRequired experience : Graduate Fresher with keen interest in jobResponsibilities :1. Create and update records ensuring accuracy and validity of information2. Schedule and plan meetings and appointments3. Resolve operations related customer enquiries4. Generating various reports on monthly / yearly basis5. Follow up with customers related to renewals, revisions etc.6. Maintain good relationship with customers7. Perform receptionist duties when needed

1. Trainining for new sales agent abou product and process,Team Management, Relationship Management2. Maintain the relationship and discipline and motivate the team3. Need to identify poor performer and conduct refresher for improvement.4. Efficient communication, Maintain a pleasant working environment for your team5. Some time need to recruit candidate for the role6. Conducting test for the candidate during training( Mock and written)7. Auditing and tracking performance of candidate

Responsibilities of candidates include: Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems