Customer Care Female Jobs in Jhajjar

Job Purpose:The role bearer has to focus on helping the organization to enable customers, partners andother stakeholders address their needs for proactive query resolution. It entails theresponsibility of providing, setting up customer service quality procedures, standards for theteam and deploy strategies, best practices to achieve it. The role bearer also has to drive ofemployee morale and engagement levels so that the organization is able to provide best inclass service to its customers to increase customer satisfaction, loyalty and retentioncontributing to the larger organizational objectives of the bank.

Key Responsibilities:The role entails deepening relationships with Rural Banking accounts and ensuring best in- class service to the customers.liabilities business in Rural markets through lead generations and account opening as per needs of customer.customer. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.Data entry of application forms, creation of customer IDs, accounts, etc.File / document checking including KYC checking, application forms and loan document verification.Handling cash and clearing transactions.Role Proficiencies:Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management.0 to 10 years of relevant experience in Banking or allied Business.Enable teams to drive growth targets by providing necessary support.Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.Attract and retain best-in-class talent for key roles in their reporting structure.