12th Pass Freshers For Customer Support Executive

0 - 1 Years
20 Openings
2.0 - 2.3 Lac/Yr
Posted 46 days ago
Face-to-Face interview
Kolkata

Key Skills

Customer Relationship Customer Care Customer Service Customer Support Domestic BPO Customer Handling BPO Voice Chat Support Good Communication Skills

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Job Description

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.

**Key Responsibilities:**

- **Assist Customers:** Provide accurate information and support to customers regarding products and services through phone, email, or chat.

- **Resolve Issues:** Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.

- **Record Interactions:** Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.

- **Follow Up:** Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.

- **Collaborate with Teams:** Work closely with other departments to address customer concerns and stay updated on product knowledge.

**Required Skills and Expectations:**

- **Communication Skills:** Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.

- **Problem Solver:** Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.

- **Team Player:** Demonstrate a willingness to work collaboratively with team members to achieve shared goals.

- **Adaptable:** Be open to learning new skills and adjusting to changes in workload or processes as needed.

- **Technical Proficiency:** Basic computer skills to navigate customer support software and other online tools comfortably.

Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.