12th Pass Freshers For Customer Support Executive

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.

Key Responsibilities:

- Assist Customers: Provide accurate information and support to customers regarding products and services through phone, email, or chat.

- Resolve Issues: Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.

- Record Interactions: Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.

- Follow Up: Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.

- Collaborate with Teams: Work closely with other departments to address customer concerns and stay updated on product knowledge.

Required Skills and Expectations:

- Communication Skills: Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.

- Problem Solver: Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.

- Team Player: Demonstrate a willingness to work collaboratively with team members to achieve shared goals.

- Adaptable: Be open to learning new skills and adjusting to changes in workload or processes as needed.

- Technical Proficiency: Basic computer skills to navigate customer support software and other online tools comfortably.

Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office