•formatting and loading windows (10,11)
•installation of software & applications.
•outlook configuration.
•installation of 3rd party software.
•lan/ wan, tcp ip / network / wi-fi / access points, switches configuration & troubleshooting co-ordination with
vendor
•printer installation sharing device & printer.
•troubleshoot hardware issues & resolve in timely manner.
•interact & train users on basic usage of computers.
•co-ordinate with third party vendors & primary troubleshooting of
all your software / hardware related issues.
•regular data backup.
•taking precautionary steps to keep all systems uptime to
maximum.
•user profile backup & configuration into new system
•user creation and deletion in active directory, mapping the folder, sharing printers, data access
permission
• should know about the sla and its criticality.
• server, links monitoring and incident management with respective service provider
follow escalation process