Server Support Job Vacancies in Thane

We're seeking an experienced Desktop Support Engineer to provide technical assistance and support for our organization's desktop infrastructure. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:1. Provide technical support for desktops, laptops, printers, and other peripherals.2. Install, configure, and troubleshoot hardware and software issues.3. Resolve technical issues remotely or on-site.4. Configure and manage user accounts, email, and network settings.5. Monitor and maintain inventory of hardware and software

This is a full-time on-site role as a System Engineer in Mumbai. The Systems Engineer plays a crucial role in ensuring the organization's IT infrastructure operates smoothly, securely, and efficiently. This position involves managing and maintaining servers, networks, and related systems both on-premises and in the cloud. Key responsibilities include installing, configuring, and updating server software, managing operating systems, Microsoft Entra ID, Microsoft 365, and network hardware like switches, routers, and firewalls.Critical experience: Minimum of 5 years of advanced and specialised experience in the related field with the following experience: System and Services best practices.IT systems and server administration.Microsoft Azure and related technology.Microsoft 365.Server Operating systems (Windows and Linux).Server and system administration, including advanced Windows and Linux basics.Experience with virtualization and cloud computing.Minimum Education:Degree or relevant diploma in information technologyJira Service Management and related certification.Certification in server and system administration, such as Microsoft Certified Solutions Expert (MCSE), Microsoft Azure related certifications.Technical competencies/ Professional expertise:SERVER MANAGEMENT & SUPPORTNETWORK MANAGEMENT & SUPPORTCLOUD/SAAS MANAGEMENT & SUPPORTCYBER SECURITYSERVICE MANAGEMENTa) Responsible to maintain, log, update, track and resolve Service Requests, Incidents, Tasks and Change Controls

Key Performance Indicators: Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the teamQualificationsA Bachelors degree from any stream if a FresherMinimum HSC with a minimum of 1 year of relevant experiencePassionate about customer careGood typing skillFluent in written and spoken EnglishAble to work well under pressure and under minimum supervisionA fast learner who is able to work with set targetsMust be time flexible and able to work in a rotational shift system including Public holidays and weekends

Technical Experience: Proven work experience as a Technical SupportEngineer, Desktop Support Engineer, IT HelpDesk Technician or similar role Hands-on experience with Windows Desktop &Server + Linux OS environments Hands-on experience with working on Firewalls &VPN Configuration Hands-on experience with working on VMwareVirtualized Environments Good understanding of computer systems, mobiledevices and other tech products Ability to diagnose and troubleshoot basictechnical issues Familiarity with remote desktop applications andhelp desk software Excellent problem-solving and communicationskills Ability to provide step-by-step technical help, bothwritten and verbal BS degree in Information Technology, ComputerScience or relevant field Additional certification in Microsoft, Linux,Fortinet, SonicWALL, VMware or similartechnologies is a plus Significant experience managing web servers, ftpservers, mail servers. name servers Primary experience with Microsoft WinServer2003 / 2008 greatly preferred Significant experience with IIS (preferred) oralternatively Apache; key protocols (ftp, smtp;rdp, http; https; tcp/ip; etc.); remote hardwareadministration (stats; backup; real-timemonitoring); cron jobs; mime types (varied); DNS Experience with server performance issues,including load splitting/balancing, performancetuning, SCSI/RAID/SATA, and networkconnectivity. Knowledge of security issues, web administration,parallel and mirror sites; user per missioningschemes all in a Microsoft server environmentpreferred. Familiarity with database administration MSSQL/ MySQL 2+ years working professionally in a comparableposition and/or significant record of relatedacademic accomplishment.Skills the ability to think logically; a good memory of how software and operatingsystems work; excellent listening and questioning skills,combined with the ability to interact confidentlywith clients to establish what the problem

Expreriance 2-4 yearsMonitoring Reporting the alerts to respective teamsAlerts, health checkup, errors, report creationActive Directory Knowledge of AD user, groups and policiesKnowledge of DL's and SGKnowledge of Group policiesServers Server On-boarding and decommissioningPeriodic Updates of serversServer hardeningServer OS and application troubleshootingOperating systems expertise - Windows (advanced), Linux (Basic)Compliance VAPT points closureServer compliance report creationVirtual Desktop Knowledge of virtual desktopAssigning permissions to usersSoftware installation as per requirementUser support for access and troubleshootingVendor Management Requirement sharing and follow up with support partners for infrastructure and other technical requirements/deliveryPriviledge Identity and Access Management tool Knowledge of PIAMUser on-boarding and supportOthers Knowledge of middleware software (IIS, apache) etc.Knowledge of databases (Ms-SQL, PGSQL, Oracle) etc.Develop and implement standard processes for installation, maintenance and enhancement of middleware applicationsGood Knowledge of backup tools and policiesSound networking knowledge requiredGood, if worked on Cloud OR have knowledge on Cloud technologies