Hardware Networking Computer Hardware Desktop Support Service Desk
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Experience : 2 - 6 Years
No. of Openings : 10
Education : Any Bachelor Degree
Role : Desktop Support Engineer
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
RTEX HR Services Private Limited is a growing name in the placement sector of India, offering a range of services to the clients in the region. Our company is based in Chandigarh, India and we have been operating as a placement service provider since 2016. Operating under the commendable guidance of Mr. Abhishek Mishra, we have been catering to corporates and candidates throughout Chandigarh. As a company, we aspire to become a preferred talent acquisition partner of our clients. We are specialize in Employment Agency, HR Services, Career Counseling and Business Training.
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