Customer Support Technician Graduate Jobs in Navi Mumbai

Job Responsibilities :-Ticketing SystemsHelpdesk SoftwareCRM TicketingBitrix24Service Request HandlingProcess & CoordinationIssue TrackingComplaint ManagementInternal Ticket CoordinationSLA MonitoringFollow-up & Closure TrackingCross-Functional CoordinationSupport RoleSales Support TicketingOperations SupportCustomer Support CoordinationBack-office Ticket ManagementInside Sales CoordinatorBusiness Development SupportCRM & Sales Analyst (Junior)CRM SoftwareSales ProposalsQuotation PreparationPrice QuotationOrder VerificationSales DocumentationSample Order ProcessingKey SkillsTicket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS ReportingPreferred candidates from Herbal / Ayurvedic / Nutraceutical / Food Ingredient manufacturing companies with exposure to B2B sales support, CRM handling, ticket assignment, order processing, and sales coordination.

Key Responsibilities: Coordinate service calls and maintenance schedules for printing machines Liaise between customers and service engineers to ensure timely service delivery Maintain service records and documentation Handle customer inquiries and follow up on service status Prepare service reports and assist in warranty and AMC (Annual Maintenance Contract) management Call up customers to check the parts requirement.Pls Note: Candidate from Mumbai, Navi Mumbai, Thane only apply.

Min Experience - 5 years Candidate should be able to co ordinate for placement of Bookings with all shipping lines. Follow up for Business with clients. Should possess good communication skills and telemarketing skills. Salary will be at par with the industry standards. Candidates staying in Navi Mumbai are preferred.

Customer care after sales service handling role. Computer knowledge - MS office - word, Basic Excel sheet Attend to customer service calls on phoneNew order processing & feeding in the systemManage the work allocation thru the service management systemMake repair quotations in Tally and interact with the customer for approvalpayment follow-up if anycomplaints or grievances solvingcoordinate with the services and spares team for completion and close service callsGood in Ms Office.

Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Build and maintain strong relationships with customers Identify and escalate customer issues to the appropriate team Provide product and service information to customers Process orders and handle payments Maintain accurate customer records Stay up-to-date on company products and services Adhere to company policies and proceduresRequirements: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Proficient in Microsoft Office Suite Experience in customer service or a related field High school diploma or equivalentPerks: Medical Insurance

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

Candidate must be graduate,having 1 to 2 years of work related experience in CHA and Freight Forwarding Industry.