Customer Support Technician Graduate Experience Jobs in Mumbai

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.**Key Responsibilities:**- **Recruitment and Onboarding:** Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- **Employee Relations:** Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- **Performance Management:** Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- **Training and Development:** Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- **Payroll and Benefits Administration:** Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- **Compliance and Record Keeping:** Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.**Required Skills and Expectations:**Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

The Sales Coordinator will be responsible for supporting the sales team and managing various sales-related tasks. This includes coordinating sales activities, preparing sales reports, maintaining customer records, and assisting with customer inquiries.Key responsibilities include:- Coordinating sales activities: The Sales Coordinator will assist the sales team in coordinating various sales activities such as setting up meetings with clients and following up on sales leads.- Preparing sales reports: They will be responsible for preparing and analyzing sales reports to track sales performance and provide insights to the sales team.- Maintaining customer records: The Sales Coordinator will ensure that customer records are updated and accurate to provide excellent customer service.- Assisting with customer inquiries: They will be the point of contact for customer inquiries and will provide timely and accurate information to customers.Required skills and expectations:- 2-4 years of experience in sales coordination- Graduate degree in a relevant field- Strong communication and interpersonal skills- Proficient in MS Office tools such as Excel and PowerPoint- Detail-oriented and organized- Ability to work well in a team and independently- Familiarity with CRM software is a plus.

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support. Responsibilities: Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipments. Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle. Set objectives, monitor team performance, and ensure work is completed on time and to required standards. Oversee the delivery of preventative and corrective maintenance services for BMS systems. Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients. Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems. Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues. Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively. Conduct regular client meetings and reviews to ensure satisfaction with the service provided. Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems. Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards. Maintain accurate records of maintenance activities, service reports, and equipment performance. Generate regular reports for clients and management on system status, service outcomes, and energy usage. Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

We're Hiring an Sales Coordinator -Operation for the FMCG CompanyRole and ResponsibilitiesPosition: Sales Coordinator Segment: HoReCa (Hotels, Restaurants & Caf/Catering) KeyResponsibilities:1. New Client Onboarding: Assist in the smooth onboarding of new clients, including gathering necessary documentation, setting up accounts, and ensuring all client needs are understood and met.2. Client Servicing: Act as the primary contact for ongoing client servicing, managing requests, addressing issues, and ensuring a high level of customer satisfaction.3. Daily Order Booking & Processing: Book orders daily, confirm details, and coordinate with internal teams to ensure timely and accurate order processing.4. Single Point of Contact (SPOC) for Client Coordination and Queries: Serve as the main contact for clients, handling all inquiries and providing prompt and effective solutions.5. Coordination with Internal Teams: Collaborate with internal teams, including sales, marketing, operation and logistics, to ensure excellent service, delivery and client satisfaction.6. Delivery Coordination: Oversee the delivery process, coordinate with logistics teams, and ensure orders are delivered accurately and on time.7. Payment Follow-Ups: Track outstanding payments, follow up with clients to ensure timely collection of payments as per agreed credit terms.8. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products to existing clients, enhancing their experience and driving additional revenue.9. Recording & Maintaining MIS Data: Accurately record and maintain MIS data, including sales records, client feedback and escalations for ongoing analysis and improvement.10. Reporting and Feedback: Regularly update the sales team and management with reports on client activities, feedback, and market insights to help shape strategies.

Provide administrative assistance, prepare sales presentations, and help with sales-related projects Prepare and process sales orders and quotations Respond to complaints from customers and give after-sales support when requested Handle the processing of all orders with accuracy and timeliness Develop and maintain sales databases and records Ensure effective communication between departments involved in the sales process Monitor and report sales performance and activities Coordinate between the Seniors and with the logistics department

Sales EngineerKey Responsibilities: Develop and maintain strong relationships with clients, understanding their needs and offering tailored solutions. Present product features, technical details, and benefits to prospective customers. Collaborate with the engineering team to provide technical support and resolve client queries. Identify new business opportunities and generate leads to meet sales targets. Prepare and deliver technical presentations and proposals.Qualifications: Bachelors degree in Engineering (Mechanical, Electrical, or related discipline). Prior experience in technical sales, preferably within the elevator, building services, or similar industries. Strong technical acumen with the ability to understand and explain complex systems.

Customer care after sales service handling role. Computer knowledge - MS office - word, Basic Excel sheet Attend to customer service calls on phoneNew order processing & feeding in the systemManage the work allocation thru the service management systemMake repair quotations in Tally and interact with the customer for approvalpayment follow-up if anycomplaints or grievances solvingcoordinate with the services and spares team for completion and close service callsGood in Ms Office.

Preparing orders, Coordinating with customers & Factory, Updating order status, etc

We are looking for 2 customer service executive Posts in Vasai East, Deep knowledge in Customer Care, Customer Communication, Microsoft Excel, ERP Coordinator and Required Educational Qualification is : B.Com, BAMS. Good Communication and Email drafting skill. Work completion on time.

1. Cold Calling, Sales Marketing calls, Dealing with Real Estate Brokers, Generating Leads, Sales MIS, Sales Activity sheet, Daily Sales Report.2. Oral and written and Communication skills. Very Good to Excellent3. MS Office (mainly Excel & Word) Good & aboveNote: (A Candidate who has done a Professional Course, in MS Office will be preferred)4. Managing Data / Excel Sheets / MIS. Good & above5. Electronic Filing Good & above7. Process & Result Oriented, who is willing to work as per given guidelines.8. Office Timings: 10:00 am to 7:00 pm.9. Working Days: Monday to Saturday11. Work Location: Juhu Scheme, Mumbai.(nearest Western Railway Stations - Andheri & Vile Parle & nearest Metro Station D.N. Nagar)12. A Candidate having prior experience, in Marketing & Sales of Premium Real Estate Products, will be preferred.13. Tele Calling to Real Estate Agents / Brokers / Consultants14. Arranging Meeting with Real Estate Agents / Brokers / Consultants & Client15. Arranging Site visit with Real Estate Agents / Brokers / Consultants to market our Product.16. Maintaining Daily Sales Report17. Regular follow-ups CallsJob Types: Full-time, Permanent

Job Profile: Service Engineer (Mechanical/Electrical)Job Location:'s - Mumbai, Goa, Ahmedabad, Bangalore, Chennai, Hyderabad,Kochi, Coimbatore, NCR, Udaipur, JaipurJob Description:Position Overview: We are seeking a dedicated and skilled Service Engineerto join our dynamic team. As a Service Engineer, you will be responsible forproviding technical support and services related to both mechanical andelectrical systems, ensuring the smooth operation and maintenance of ourproducts and services across multiple locations.Key Responsibilities:.Maintenance and Repair:- Perform routine maintenance, inspections, and repairs on mechanical and electrical equipment and systems.- Diagnose and troubleshoot technical issues and provide timely solutions.Installation and Commissioning:- Install and commission new equipment and systems as required.- Ensure that installations adhere to safety and quality standards..Customer Support:- Provide excellent customer support by addressing inquiries, concerns, and technical issues.- Offer guidance and training to customers on equipment operation and maintenance.1 Documentation:- Maintain accurate records of service activities, including reports, service logs, and documentation of parts used.- Prepare service reports for management and customers..Quality Assurance:- Ensure that all services are performed in compliance with company standards and safety regulations.Salary and Benefits:- Monthly salary of 35,000.- Travel and accommodation allowances for work-related travel.- Health and insurance benefits.- Training and professional development opportunities.

Sales and Service Executive Role and ResponsibilitiesSales Service Executive Job responsibilities include: Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking and social media Setting up meetings with potential clients and listening to their wishes and concerns Plan and schedule AMCs in discussion with customer. Follow up on repeat sale.Job briefSales and Service Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. Candidate should have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, he would like to meet you.He should meet and surpass business expectations and contribute to our companys rapid and sustainable growth.Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback

Base location : Ghatkopar, Mumbai.Is it inhouse or field job or sale support : Field Work (also for Back office)CTC (with or without variable) : Rs. 4.00 Lakh p.a. without variableEducation : Any Graduate with Basic knowledge of commercial terms Industry preference : Jewellery Packaging, Carrying, display cases, boxes and trays. (Others will also do) Work from home or office : Office OnlyJob timing : From 10:00 am to 6:30 pmReporting to : DirectorsResponsibilities and duties for Marketing Executive (Jewellery Cases)Generated leads through cold calling, networking and advertisingPrice negotiation and ensuring quotations are submitted to clients on time.Answering clients question about credit term, products, prices and stock availabilityCoordinate with Factory staff for customer order processingCoordinate with Logistics Department for despatching.Coordinate with Accounts Department for advance paymentFollow-up with customer for outstanding payment statusMaintaining and operating E-commerce sites (Amazon, Flipkart) Organizing and attending events such as conferences, marketing seminars, receptions and exhibitionsEnsuring successful and timely delivery of our solutions according to customer needs and objectivesMaintained customer database and lead analysis in ERP.Need to attend client meeting at office or customer place to evaluate needs or promote products and servicesAchieving High sales targets and goals.Developing of new business and identifying areas of improvement for existing clients to meet sales quotas in addition to identifying new clientsMeet weekly, monthly and quarterly sales quotasPrepare and submit weekly sales reports to Director

Hiring For Technical Sales Agents For US Inbound Calls for work from home* Must have Good Communication skills .* Must have a Good Computer , WiFi And a Good Headset .* Upto Rs 45K + Incentives .* Also in need of a Technician .* Work From Home Process.Job Types: Full-time, Regular / PermanentSalary: 25,000.00 - 45,000.00 per monthBenefits:Work from homeSchedule:Monday to FridayNight shiftUS shift

Mumbai : HDFC ERGO GENERAL INSURANCE, 3rd Floor, Magnet Mall, LBS Road, Bhandup(w), Mumbai 400 078.Responsibilities should have zeal to service customers in inbound calling set up Excellent with communication skills an insurance background is an added advantage. should have inbound call calling experience Flexible to work in rotational shiftsRequirementsShould be proficient & spontaneous in English & Hindi. Proficiency in other regional language will be an advantageShould be passionate for growthShould be vaccinated ( Covid )Should be open to work from office

Sending E-mails all the Internet works, Quotations, Enquiry, Purchases Orders .Drafting letters as per need and providing documents as per need.Preparing outstanding list of debtors & Follow-up for payments.Contact Person Shravya / Nandesh

Back Office Works Related To E-Commerce Through Amazon And Other PortalsPOSReports/MISVendor ManagementLogisticsCustomer Service

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

Roles & Responsibilities:- Answering incoming Emails, Chats & Calls from customer and addressing their queries or concern- Providing product information, troubleshooting assistance and guidance on services- Resolving customer issues promptly and escalating complex problems to the appropriate departmentExpected Criteria:- Candidate should carry min 6 months of experience into Emails & Chats Customer Service.Qualifications:- Min HSC or Graduate- Should be an immediate joiner- should be between the age of 19 to 35