Female - Customer Relationship Manager - Full Time

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.

Key Responsibilities:

1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.

2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.

3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.

4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.

5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.

Required Skills and Expectations:

Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.Com)

• Role

  Customer Relationship Manager

• Industry Type

  IT-Hardware & Networking

• Gender

  Female

• Age Limit

  30 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, Travel Allowance (TA), Petrol Allowance, Laptop, Health Insurance, Accommodation, 5 Working Days

• Face Interview Location

  G232,SECTOR3,BAWANA DELHI 110039