Customer Service Manager Job Vacancies in Bihar

We are seeking a dedicated Ground Staff Supervisor in Arwal, India. This full-time position is perfect for freshers who have completed their 10th grade and are eager to start their career in ground operations. In this role, you will oversee daily ground staff operations, ensuring efficient and organized activities at the airport or related facility. Your responsibilities will include supervising staff activities, ensuring compliance with safety procedures, and providing training and support to new team members. You will also coordinate with other departments to ensure the smooth flow of operations and assist in resolving any issues that arise.The ideal candidate should possess strong leadership traits and effective communication skills. You should be able to motivate your team and foster a positive work environment. Attention to detail and problem-solving abilities are essential to ensure that operations run smoothly. Moreover, you are expected to demonstrate punctuality and maintain a professional attitude at all times.The Ground Staff Supervisor will work closely with team members, management, and other departments to ensure all tasks are completed efficiently. Flexibility and adaptability to changing situations will be crucial in this fast-paced environment. If you are looking for an opportunity to grow and develop in the aviation industry, this role is an excellent fit for you.

SHARE YOUR RESUME 9007706142We are looking for an Airline Customer Service Executive in Pashchim Champaran, India. This entry-level full-time position is ideal for those eager to start their career in the airline industry, focusing on providing excellent customer support.Key Responsibilities:1. Customer Assistance: Answer customer inquiries related to flight schedules, booking processes, and ticket information, ensuring clear and accurate communication to enhance customer satisfaction.2. Complaint Resolution: Address customer complaints or issues promptly and professionally, aiming to resolve concerns effectively while maintaining a positive relationship.3. Booking Management: Assist customers with booking flight tickets, modifying reservations, and issuing boarding passes. Ensure that all information is processed accurately and efficiently.4. Flight Information Updates: Keep customers informed about any changes to flight times, delays, or cancellations, and provide alternatives as necessary to minimize inconvenience.5. Collaboration with Team: Work closely with other team members and departments to ensure seamless customer service and efficient communication throughout the organization.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A strong customer service mindset and the ability to remain calm under pressure are essential. Attention to detail is crucial for handling bookings and resolving issues accurately. Basic computer skills are expected to manage different software related to customer service and bookings. Additionally, candidates should be team-oriented and willing to learn in a fast-paced environment.

We are seeking an Airport Representative to join our team in Patna, India. This is an exciting opportunity for individuals with 0 to 5 years of experience who have completed their 12th grade. You will serve as a key point of contact for travelers at the airport.Key Responsibilities:1. Customer Service:You will assist passengers with their inquiries and provide information about flights, check-in procedures, and airport facilities to ensure a smooth travel experience.2. Coordination:You will liaise with various airport staff, airlines, and service providers to ensure effective communication and coordination for passenger needs, enhancing their journey.3. Handling Complaints:You will address and resolve any passenger complaints or issues that arise during their time at the airport, ensuring their concerns are handled professionally.4. Document Verification:You will verify travel documents for travelers, helping to ensure all paperwork is in order before boarding.Required Skills and Expectations:Candidates should possess excellent communication skills and a strong customer-focused attitude. You should be reliable, punctual, and capable of working in a fast-paced environment. A friendly demeanor, along with the ability to work well in a team, is essential. Strong problem-solving skills will be valuable when addressing passenger concerns. Flexibility with working hours, including weekends and holidays, is expected.

We are seeking an Airport Terminal Services Agent to join our team in Patna, India. In this role, you will be the first point of contact for passengers, ensuring a smooth and pleasant experience at the airport.As an Airport Terminal Services Agent, your key responsibilities include:1. Passenger Assistance: Greet travelers, provide information regarding flight schedules, boarding gates, and airline services to enhance their travel experience.2. Check-In Processes: Assist passengers with check-in procedures, including baggage handling and documentation verification, ensuring accuracy and compliance with airline regulations.3. Customer Support: Address passenger inquiries and resolve issues related to ticketing, baggage, or flight delays, offering timely solutions to enhance customer satisfaction.4. Safety Compliance: Ensure that all safety protocols and airport regulations are adhered to during daily operations, prioritizing the safety of both passengers and airport staff.5. Collaboration: Work closely with airport staff, airline personnel, and other service providers to ensure efficient service delivery and maintain operational standards.To be successful in this role, candidates must have a minimum of a 12th-grade education and ideally possess 0 to 2 years of experience in customer service or related fields. Strong communication skills in English and local languages are essential. You should be highly organized, have a pleasant demeanor, and be capable of working in a fast-paced environment. Flexibility in working hours is also important, as airport operations run 24/7.

As an Airport Supervisor, you will be responsible for overseeing various airport operations and ensuring smooth functioning of day-to-day activities. Your key responsibilities will include managing airport staff, coordinating passenger support services, handling ground operations, and supervising airline ticketing and cargo operations. You will also be required to ensure excellent customer service, resolve issues efficiently, and communicate effectively with both staff and passengers. To excel in this role, you should have good communication skills, a strong ability to problem solve, and experience in customer management. Additionally, you must possess a high school diploma or equivalent qualification and have up to 5 years of experience in the aviation industry. Your role will be crucial in maintaining the efficiency and safety of airport operations, making your contribution essential to the overall success of the airline industry.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

We are seeking a Ground Hostess to enhance our customer service at the airport in Patna, India. This entry-level role is ideal for individuals passionate about the travel industry and offering excellent support to passengers.Key Responsibilities:- Passenger Assistance: Greet and assist travelers at the airport, ensuring their check-in and boarding processes run smoothly. You will help passengers with inquiries and provide information about flights and services.- Managing Documentation: Ensure that all required travel documents are in order for passengers' flights. You will check passes, IDs, and baggage allowances to prevent issues during boarding.- Handling Complaints: Address any issues or concerns raised by passengers promptly and professionally. Your goal will be to resolve concerns to maintain a positive travel experience.- Collaborating with Team Members: Work closely with security staff, airlines, and other airport personnel. Open communication will be key to providing seamless service.Required Skills and Expectations:Candidates should have a minimum education of 12th grade and demonstrate a friendly and approachable demeanor. Good communication skills in English and Hindi are essential. The ideal candidate should be a team player, capable of working in a fast-paced environment. Prior customer service experience is a plus, but not mandatory. Flexibility to work various shifts is also important, as airport operations run round the clock.

We are looking for an Airport Terminal Services Agent in Patna, India. This entry-level position is perfect for individuals with a passion for customer service and a desire to work in the dynamic environment of an airport.Key Responsibilities:- Customer Assistance: Greet and assist passengers at various stages of their travel, ensuring a friendly and helpful atmosphere.- Check-in Services: Help passengers with check-in procedures, including ticket verification and baggage handling, ensuring a smooth boarding experience.- Flight Information: Provide accurate flight information to passengers, including updates on delays, departures, and arrivals, ensuring they are well-informed.- Handling Complaints: Address passenger queries or complaints with professionalism, aiming to resolve issues quickly and efficiently.- Coordination with Team: Collaborate with other airport staff to ensure streamlined operations within the terminal, enhancing overall efficiency.Required Skills:Candidates must have a minimum of a 12th-grade education and should have strong communication skills in English and Hindi. Good interpersonal skills are essential for building rapport with travelers. Attention to detail and the ability to work well under pressure is crucial in this fast-paced environment. Expectations:We expect candidates to be punctual and dependable, showing a strong commitment to providing excellent service. Flexibility in working hours is necessary as airport operations run 24/7. If you are eager to learn and grow in the aviation sector, we encourage you to apply.

We are looking for a dedicated Customer Handling Executive to join our team in Patna. This full-time position is ideal for individuals with 0 to 2 years of experience who seek to build a career in customer service. As a part of our team, you will play a critical role in managing customer interactions.Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or in person to understand their queries and provide solutions.- Issue Resolution: Identify customer issues and work efficiently to resolve them, ensuring customer satisfaction and loyalty.- Feedback Collection: Gather customer feedback to help improve services and report it to the management team for enhancement plans.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring that all information is up to date.Required Skills and Expectations:Candidates should possess strong communication skills and be comfortable interacting with diverse customers. A positive attitude and willingness to learn are essential. Proficiency in basic computer applications is expected, along with the ability to manage multiple tasks efficiently. Applicants need to demonstrate problem-solving skills and a keen attention to detail. Being a team player who can thrive in a dynamic environment is crucial for success in this role.

We are looking for a dedicated Tour Manager to oversee and coordinate travel plans for our clients based in Patna, India. This role is suitable for individuals with 0 to 6 years of experience who have completed at least their 12th grade. Key Responsibilities:1. Planning and Coordination: You will create detailed travel itineraries and ensure all bookings for transport, accommodation, and activities are confirmed and organized.2. Client Interaction: You will communicate with clients to understand their travel preferences and provide personalized recommendations to enhance their experiences.3. Problem Solving: In case of unexpected issues during the trip, you will need to think quickly to find solutions, ensuring a smooth travel experience for clients.4. Budget Management: You will manage budgets for travel arrangements, ensuring all costs are within client expectations while providing excellent service.5. Documentation Assistance: You will help clients with necessary travel documents, such as permits and visas, to ensure compliance with local regulations.Required Skills and Expectations:Ideal candidates should possess strong communication and organizational skills. You should be detail-oriented, ensuring all aspects of tours are well-coordinated. Flexibility and adaptability are important as travel plans may change. A friendly attitude and a passion for travel will help you excel in providing exceptional service to clients during their trips.

We are looking for a Tour Manager in Gaya, India, to help organize and manage travel experiences. The ideal candidate should have a passion for travel and be ready to ensure clients have enjoyable and safe trips.Key Responsibilities:1. Plan Itineraries: Create detailed travel plans, including visits to landmarks, accommodations, and transportation options, ensuring a well-rounded experience for clients.2. Coordinate Logistics: Handle bookings for flights, hotels, and other travel-related services, ensuring timely arrangements and proper execution of travel schedules.3. Communicate with Clients: Maintain clear and friendly communication with clients to understand their preferences and address any concerns during their travels.4. Manage On-Tour Operations: Oversee daily activities during tours, providing support and guidance to travelers while ensuring adherence to schedules and safety measures.5. Gather Feedback: Collect feedback from clients after their trips to assess satisfaction and identify areas for improvement to enhance future services.Required Skills and Expectations:Candidates must have strong organizational skills and attention to detail to manage multiple tasks effectively. Excellent communication and interpersonal skills are essential for building rapport with clients. A proactive attitude and problem-solving abilities are crucial for handling unexpected situations during tours. Candidates should be adaptable and willing to work flexible hours, as travel schedules may vary. A passion for travel and exploration will help foster a positive experience for clients and create memorable journeys.

We are looking for a Ground Staff Supervisor to manage and oversee ground operations in Patna. This role is perfect for freshers who have completed at least their 10th grade and are eager to begin their careers in the aviation industry.Key Responsibilities:- Managing Staff: Oversee the daily activities of ground staff to ensure smooth operations. You will be responsible for guiding and supporting your team to perform their duties effectively.- Ensuring Safety: Monitor safety protocols at all times. You will ensure that all procedures are followed to maintain a safe environment for both staff and passengers.- Customer Service: Address customer inquiries and concerns promptly. Your role will involve assisting passengers with their needs, ensuring a positive travel experience.- Coordinating Operations: Work closely with other departments to coordinate flight schedules and ground services. This requires good communication and teamwork to ensure efficiency.Required Skills and Expectations:We expect candidates to have excellent communication skills and the ability to work well under pressure. Strong organizational skills are necessary to manage various tasks simultaneously. A friendly and approachable demeanor is crucial for providing great customer service. Additionally, candidates should be flexible and adaptable to various shifts. A positive attitude and a willingness to learn will help you succeed in this role.

We are looking for a Ground Staff Supervisor to manage and oversee operations at our facility in Jamui, India. This full-time position is open to freshers, and candidates should have completed at least the 10th grade.As a Ground Staff Supervisor, you will be responsible for coordinating daily activities and ensuring smooth operations within the team. Key responsibilities include supervising staff members to ensure they follow safety protocols, training new employees on operational procedures, and managing schedules to ensure adequate coverage during busy times. You will also be responsible for handling customer inquiries and complaints, maintaining equipment and supplies, and reporting any issues to management.To excel in this role, strong communication skills are essential, as you will be interacting with team members and customers regularly. Attention to detail and organizational abilities are crucial, as you will handle multiple tasks and ensure everything runs efficiently.

We are seeking an Airline Customer Service Executive to join our team in Purnia. This is a full-time position suitable for individuals with little to no prior experience. The role involves assisting customers with their travel needs and ensuring a smooth experience throughout their journey.Key Responsibilities:- Assist Passengers: Help travelers with ticket bookings, cancellations, and changes to their itineraries. This includes understanding their needs and providing accurate information.- Provide Information: Offer details about flight schedules, baggage policies, and travel regulations. Clear communication is essential to help customers make informed decisions.- Address Complaints: Handle and resolve customer inquiries or complaints calmly and professionally. Work to ensure customer satisfaction and enhance their travel experience.- Coordinate with Airline Staff: Work closely with pilots, cabin crew, and ground staff to facilitate smooth operations and communications regarding flight status and passenger queries.- Maintain Records: Keep accurate records of customer interactions and transactions. Good organizational skills are necessary to ensure easy access to information.Required Skills and Expectations:- Strong communication skills: Ability to convey information clearly and effectively to customers.- Customer-focused approach: Commitment to providing excellent service and ensuring customer satisfaction.- Problem-solving abilities: Capability to handle unexpected situations and resolve issues promptly.- Basic computer skills: Familiarity with office applications and airline reservation systems is a plus.- Team player: Willingness to collaborate with colleagues and work effectively in a team environment. This role presents an exciting opportunity for individuals looking to start their careers in the airline industry.

As an Airline Customer Service Representative, you will be the first point of contact for passengers. Your role is crucial in ensuring a smooth travel experience for customers.- Assist Customers: Help passengers with inquiries regarding flights, bookings, and airline policies. You will provide clear and accurate information to help them make informed travel decisions.- Manage Reservations: Handle ticket bookings, cancellations, and changes. You will use airline systems to update customer information and ensure all transactions are processed correctly.- Address Complaints: Listen to customer concerns and resolve issues professionally. Your ability to handle complaints with empathy will help maintain customer satisfaction.- Provide Travel Information: Give information about flight schedules, baggage policies, and travel regulations. You will ensure that passengers are well-informed about their journey.- Maintain Records: Keep accurate records of customer interactions and transactions. This includes documenting feedback and following up as necessary to ensure customer problems are resolved.To succeed in this role, you need excellent communication skills and a friendly attitude. Being patient and courteous is essential when dealing with diverse customers. Basic computer skills are necessary to navigate airline software. A willingness to learn and adapt in a fast-paced environment is also important. Since this position requires working from the office, a reliable transportation method is needed to reach the workplace in Purnia.

We are looking for an Airport Supervisor to manage daily operations at the airport in Gaya. The role involves ensuring a smooth experience for travelers and maintaining safety and efficiency throughout the airport.Key Responsibilities:- Supervise Staff: Oversee airport staff, including check-in personnel and security teams, to ensure they perform their duties effectively and courteously.- Monitor Operations: Keep an eye on daily airport operations, ensuring that flights, baggage handling, and customer service processes run smoothly.- Customer Assistance: Address passenger inquiries and resolve any issues that arise, providing excellent customer service to enhance the travel experience.- Safety Compliance: Ensure that all airport safety regulations are being followed. This includes conducting regular checks and training staff on safety protocols.- Coordination: Work closely with airlines, ground services, and airport authorities to coordinate schedules and address operational challenges promptly.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with staff and passengers.- Problem-Solving: Ability to think quickly and address issues as they arise, maintaining a calm demeanor under pressure.- Team Player: Must work effectively in a team environment and motivate staff to achieve their best performance.- Attention to Detail: A keen eye for detail is necessary to ensure all operations meet high standards.- Basic Computer Skills: Familiarity with standard office software and airport management systems is preferred. Candidates should have completed at least 10th grade and have a willingness to learn and grow in the aviation industry.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations