Fresher hiring for Airline Customer Service Representative

As an Airline Customer Service Representative, you will be the first point of contact for passengers. Your role is crucial in ensuring a smooth travel experience for customers.

- **Assist Customers**: Help passengers with inquiries regarding flights, bookings, and airline policies. You will provide clear and accurate information to help them make informed travel decisions.

- **Manage Reservations**: Handle ticket bookings, cancellations, and changes. You will use airline systems to update customer information and ensure all transactions are processed correctly.

- **Address Complaints**: Listen to customer concerns and resolve issues professionally. Your ability to handle complaints with empathy will help maintain customer satisfaction.

- **Provide Travel Information**: Give information about flight schedules, baggage policies, and travel regulations. You will ensure that passengers are well-informed about their journey.

- **Maintain Records**: Keep accurate records of customer interactions and transactions. This includes documenting feedback and following up as necessary to ensure customer problems are resolved.

To succeed in this role, you need excellent communication skills and a friendly attitude. Being patient and courteous is essential when dealing with diverse customers. Basic computer skills are necessary to navigate airline software. A willingness to learn and adapt in a fast-paced environment is also important. Since this position requires working from the office, a reliable transportation method is needed to reach the workplace in Purnia.

• Experience

  0 - 1 Years

• No. of Openings

  78

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab, FRESHER

• Face Interview Location

  kolkata