Freshers For Airline Customer Service Representative - Patna

0 - 1 Years
30 Openings
2.8 - 7.0 Lac/Yr
Posted 40 days ago
Face-to-Face interview
Patna

Key Skills

Calm Under Pressure Cultural Awareness Empathy Listening Skills Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills

Apply

Job Alert Similar Jobs Share

Job Description

As an Airline Customer Service Representative based in Patna, you will play a vital role in ensuring a positive experience for airline passengers. This position is ideal for individuals looking to start their career in the airline industry.

**Key Responsibilities:**

- **Assist Passengers:** Greet and help passengers with their travel inquiries, ensuring they have a pleasant experience from the moment they arrive at the airport.

- **Manage Reservations:** Handle booking changes, cancellations, and ticketing processes, providing accurate information and assistance to passengers.

- **Address Complaints:** Listen to passenger concerns and resolve issues effectively, maintaining a calm and professional demeanor.

- **Provide Information:** Educate passengers about flight schedules, baggage policies, and airport services, ensuring they are well-informed.

- **Check-In Support:** Assist passengers with the check-in process, guiding them through the necessary steps and ensuring timely boarding.

**Required Skills and Expectations:**

Candidates should possess excellent communication skills and be friendly and approachable. A keen attention to detail is essential for managing reservations and addressing passenger needs accurately. Problem-solving abilities and a customer-centric attitude are necessary to handle complaints effectively. Since the role requires direct interaction with passengers, candidates must be comfortable working in a fast-paced environment. While no previous experience is required, a willingness to learn and adapt is highly valued. A minimum educational qualification of 10th pass is needed to apply for this position.