Airline Customer Service Representative Jobs For 10th Pass Freshers

We are looking for a dedicated Airline Customer Service Executive to join our team in Patna. This is a full-time position that involves working from our office. As the first point of contact for our customers, you will play a vital role in ensuring their travel experience is smooth and enjoyable.

Key Responsibilities:

- Assist Customers with Inquiries: Respond to customer questions regarding flights, bookings, and policies, providing accurate information to help them make informed decisions.

- Handle Check-Ins: Facilitate the check-in process for passengers, ensuring all necessary procedures are followed for a seamless experience.

- Manage Reservations: Help customers with flight bookings and modifications, ensuring all changes are accurately processed and confirmed.

- Address Customer Complaints: Listen to customer issues and resolve them promptly and effectively, aiming for high customer satisfaction.

- Support Baggage Handling: Assist passengers with baggage queries and ensure all relevant information is communicated regarding lost or delayed luggage.

Required Skills and Expectations:

- Effective Communication: Strong verbal and written communication skills are essential to interact with customers and provide clear information.

- Problem-Solving Skills: Ability to think quickly and resolve issues efficiently, ensuring customer satisfaction.

- Team Player: Collaborate well with colleagues and contribute positively to the team environment.

- Attention to Detail: Ensure all tasks are completed accurately, minimizing errors, especially in bookings and customer information.

- Basic Computer Skills: Familiarity with computer applications and systems for managing customer data and bookings is preferred.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata