Airline Customer Service Representative Jobs For 10th Pass Freshers

As an Airline Customer Service Representative, you will play a vital role in ensuring a positive experience for our travelers at our Kolkata office. Your primary focus will be on assisting passengers with their inquiries and needs.

Key Responsibilities:

- **Passenger Assistance**: Provide information about flight schedules, ticketing, baggage policies, and other travel-related queries. You will help passengers understand their options and guide them through processes.

- **Problem Resolution**: Address customer complaints and concerns effectively, ensuring passengers feel heard and valued. You will troubleshoot issues, facilitating resolutions calmly and professionally.

- **Check-in Support**: Assist passengers during the check-in process, helping them with their boarding passes, luggage, and any changes to their flight itineraries. Your guidance can significantly ease their travel experience.

- **Communication**: Maintain clear and courteous communication with passengers. You will be the front line of customer service, representing the airline and ensuring positive interactions.

Required Skills and Expectations:

You should possess strong communication skills, both verbal and written, to interact confidently with passengers. A positive attitude and the ability to remain calm under pressure are essential, as you will deal with various customer scenarios. Basic computer skills are necessary for handling bookings and customer information, while a keen attention to detail will help in preventing errors. A willingness to learn and adapt in a fast-paced environment is crucial for success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata