Customer Communication Job Vacancies in Nagpur

We are seeking Airport Ticketing Staff in Nagpur to assist travelers with ticket purchases, check-ins, and information about flights. This role is essential for providing excellent customer service and ensuring a smooth travel experience for passengers.Key Responsibilities:1. Ticket Sales: Sell tickets for airlines, ensuring accurate information on flight options, pricing, and schedules. You'll help customers find the best travel solutions to meet their needs.2. Check-in Assistance: Aid passengers during the check-in process, guiding them through the steps and ensuring they have the necessary documents for travel.3. Customer Support: Provide information regarding flight statuses, baggage policies, and travel regulations to assist travelers effectively.4. Handling Payments: Process payments for ticket sales securely and manage cash or electronic transaction systems according to company policies.5. Issue Resolution: Address and resolve customer complaints or issues related to ticketing and travel plans, ensuring a positive experience for all passengers.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th grade and should possess good communication and interpersonal skills to interact positively with customers. Strong organizational abilities are essential, as well as attention to detail to manage bookings accurately. We welcome applicants with varied experience levels, from fresh graduates to those with up to five years of experience in customer service or related fields. A passion for travel and a friendly demeanor are highly valued in this role.

What We're Looking ForMinimum 12th Pass.Prior experience in retail sales is preferred in this field onlyExcellent communication and interpersonal skills.Smart, well-groomed, and customer-focused personality.Ability to understand customer requirements and recommend suitable products.Honest, punctual, and dedicated to delivering exceptional customer service.Candidates seeking a long-term career opportunity in retail.Key ResponsibilitiesWelcome and assist customers with their shopping needs.Understand customer preferences and recommend appropriate products.Achieve individual and store sales targets.Maintain visual merchandising and store presentation.Ensure an excellent shopping experience through outstanding customer service.Support day-to-day store operations and maintain product displays.

We are looking for a Back Office Computer Operator to join our team in Nagpur. This is a part-time opportunity suitable for freshers who have completed their 10th grade and are eager to gain experience in a work-from-home environment. Key Responsibilities:- Data Entry: Accurately input and update information in computer systems to maintain up-to-date records and databases.- Document Management: Organize and manage electronic documents to ensure easy access and retrieval when needed.- Record Keeping: Keep track of important files and data to support various business functions and operations.- Report Generation: Assist in creating and formatting reports using data collected, ensuring clarity and accuracy for review.- Communication Support: Respond to inquiries and assist team members with administrative tasks to promote smooth operations.Required Skills and Expectations:- Basic computer skills, including proficiency in software like MS Office (Word, Excel) and email applications.- Strong attention to detail to ensure high-quality and error-free work.- Good organizational skills to manage multiple tasks and maintain files systematically.- Ability to follow instructions carefully and work independently with minimal supervision.- A willingness to learn and adapt to new software and processes as required.This role presents an excellent opportunity for individuals seeking to enter the workforce and develop their computer and administrative skills.

We are looking for a motivated Sales Manager to join our team in Nagpur. This role requires 1 to 2 years of experience and a minimum education level of 12th grade. The Sales Manager will be responsible for driving sales growth and managing client relationships.Key Responsibilities:1. Lead Sales Initiatives: Develop and implement sales strategies to meet targets, ensuring consistent growth for the company.2. Client Engagement: Build and maintain strong relationships with clients, understanding their needs and offering suitable solutions.3. Team Management: Supervise and support the sales team, providing guidance and motivation to meet sales goals.4. Market Research: Analyze market trends and competitor activities to identify opportunities for growth and improvement.5. Reporting: Prepare regular sales reports to present to senior management, highlighting performance and potential areas for enhancement.Required Skills and Expectations:The ideal candidate will have excellent communication and interpersonal skills, with the ability to connect with clients and team members effectively. A strong understanding of sales processes and goals is essential. The candidate should be results-oriented and have problem-solving abilities to address client inquiries and concerns promptly. A proactive attitude and a willingness to learn will be invaluable in this role. The Sales Manager is expected to work from the office and commit fully to fostering a dynamic and productive sales environment.

The Airport Manager is responsible for overseeing all operations at the airport in Nagpur, India. This includes managing staff, ensuring safety and security protocols are followed, and coordinating with airlines and other airport stakeholders. The Airport Manager is also responsible for budgeting, customer service, and maintaining regulatory compliance.Key Responsibilities:1. Supervise airport staff and ensure efficient operations2. Implement safety and security measures to protect passengers and property3. Coordinate with airlines, vendors, and government agencies to ensure smooth operations4. Develop and manage budgets for various airport functions5. Provide excellent customer service to passengers and stakeholders6. Ensure compliance with all aviation regulations and guidelinesRequired Skills and Expectations:- Strong leadership and communication skills- Ability to multitask and problem solve in a fast-paced environment- Knowledge of airport operations and regulations- Experience in budget management and staff supervision- Flexibility to work irregular hours as needed- High attention to detail and commitment to safety and security.

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

Job Description:An Air Hostess plays a crucial role in ensuring the safety and comfort of airline passengers. They are responsible for providing excellent customer care, ensuring that all passengers have a pleasant and comfortable flight experience. Air Hostesses must have excellent communication skills and be able to adapt quickly to changing situations, such as emergencies or unexpected delays. They must also be knowledgeable about safety and emergency procedures and be able to think quickly on their feet in case of any emergency situations.

We are looking for dedicated Food Delivery Boys to join our team in Nagpur. This full-time role is ideal for individuals who are eager to provide excellent service in food delivery and enjoy being active.Key Responsibilities:- Timely Deliveries: You will collect food orders from our partners and ensure they are delivered to customers on time, maintaining the highest service standards.- Order Accuracy: Carefully check each order before leaving the outlet to make sure that the right items are being delivered to the right address.- Customer Interaction: Be professional and polite when interacting with customers, ensuring a positive delivery experience.- Payment Handling: Accept payments from customers if necessary and provide the correct change, maintaining accuracy in transactions.- Route Planning: Use navigation tools to choose efficient routes for deliveries, helping to reduce delivery times.- Vehicle Maintenance: Ensure your delivery vehicle is clean and well-maintained for safe and reliable transportation.Required Skills and Expectations:Candidates should be male, have completed at least 12th grade, and possess a valid drivers license. While experience is not mandatory, a willingness to learn and a positive attitude are essential. You should be physically fit to carry food parcels and enthusiastic about providing exceptional customer service. Strong communication skills will enhance your interactions with customers and team members. You should also be comfortable working from an office location in Nagpur.

This role involves providing administrative and clerical support to the back office team. Responsibilities include data entry, managing paperwork, processing invoices, assisting with daily office tasks, and coordinating with other departments.The ideal candidate should have a graduate degree with 0-2 years of experience in a similar role. They should possess excellent organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Proficiency in MS Office and strong communication skills are also required.The back office assistant will be expected to handle multiple tasks simultaneously, prioritize workload effectively, and collaborate with team members to achieve departmental goals. This position requires a proactive and self-motivated individual who can work independently and contribute to the overall success of the team.

As a Sales Manager, you will be responsible for leading a team to drive sales and achieve revenue targets. You will also be in charge of developing sales strategies, managing client relationships, and monitoring market trends to identify new opportunities for growth. Additionally, you will be expected to train and motivate your team to ensure high performance levels.The ideal candidate should have strong communication and leadership skills to effectively manage a team and build relationships with clients. A proactive and results-driven approach is essential to achieve sales targets and drive business growth. Additionally, the ability to analyze market trends and adapt sales strategies accordingly will be critical in this role. A graduate degree and 0-2 years of sales experience are required for this position.