Customer Care Incharge Fresher Jobs in Bhubaneswar

Dear Candedate,Greeting from right fit resources,we are urgently hiring Recepitinist Sector :- Hotel industiesposition :- RecepinistVACANCY:- 1SALARY :- 8K TO 10KQUALIFICATION: 12TH ABOVELOCATION : BBSKey Responsibilities:Guest Reception: Warmly welcome guests as they arrive at the hotel, provide necessary information about services, amenities, and local attractions.Check-in/Check-out: Efficiently handle guest registration, assign rooms, and process payments. Ensure smooth and swift check-in and check-out processes.Reservations: Manage room reservations via phone, email, and in-person inquiries. Update reservation system with accurate information, handle cancellations or modifications efficiently.Customer Service: Address guest concerns, complaints, or special requests promptly and professionally. Strive to exceed guest expectations and ensure their comfort and satisfaction throughout their stay.Telephone Handling: Answer incoming calls, take messages, and redirect calls to appropriate departments or staff members. Provide information regarding room availability, rates, and hotel facilities.Cash Handling: Handle cash, credit card transactions, and maintain accurate records of all transactions. Reconcile cash at the end of each shift.Administrative Tasks: Assist in administrative duties such as filing, photocopying, and maintaining guest records. Keep the reception area clean and organized.Communication: Maintain clear and effective communication with other hotel departments to ensure smooth operations and guest satisfaction.call us : 8926 35 35 93

Should have minimum 6 months experience in BPO. Freshers also considered, Should be proficient in spoken and written English & Hindi, All agents to be cross skilled to manage all channel interactions, Male candidates should be comfortable working any 24/7 shift, Candidate will be responsible to handle the queries and complaints from Shopsy customers on inbound calls.

A customer service manager oversees a team of people who respond to inquiries from prospective, current and past customers. A successful customer service manager uses both technical expertise and interpersonal skills to run a contact center. The person is a manager and a leader.

We need female candidates having charming personality and fluency in Hindi,English.