Customer Care Fresher Jobs in Kondhwa

Answer questions: Provide information about products, services, pricing, and availability Resolve issues: Troubleshoot problems, escalate unresolved issues, and resolve customer complaints Communicate: Greet customers, maintain records of interactions, and collect feedback Support: Provide technical support, direct customers to the right department, and make changes to customer accounts Improve processes: Recommend ways to improve customer service and company processes

A job description for a customer care executive typically includes responsibilities such as:1. Interacting with customers via phone, email, or chat to provide information and resolve inquiries or issues.2. Handling customer complaints and providing appropriate solutions in a timely manner.3. Building sustainable relationships and trust with customers through open and interactive communication.4. Keeping accurate records of customer interactions, transactions, comments, and complaints.5. Communicating and coordinating with internal departments to ensure customer needs are met effectively.6. Providing feedback on the efficiency of the customer service process and suggesting improvements.

1. Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.2. Source Relationship Management:Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.3. Maintain Reports:Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.4. Channel Partner Recruitment:Responsible for identifying the need for appointment of a channel partner5. Team Huddle:Responsible for attending team huddle on a daily basis as per the set process.6. Customer Relationship Management:Responsible for enhancing the customer experience by developing and maintaining relationship with customers.7. Completion of File:Responsible for submission of complete application form, documentations and information

we are urgently hiring for smart and good Customer Service Associate. Outbound US and UK ProcessGood salary packagesPick and Drop for female candidates

Roles & Responsibilities:1. Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.2. Source Relationship Management:Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.3. Maintain Reports:Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.4. Channel Partner Recruitment:Responsible for identifying the need for appointment of a channel partner5. Team Huddle:Responsible for attending team huddle on a daily basis as per the set process.6. Customer Relationship Management:Responsible for enhancing the customer experience by developing and maintaining relationship with customers.7. Completion of File:Responsible for submission of complete application form, documentations and informationShould be ready to work on field