Customer Care Executive Female Graduate Jobs in Pune

We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.**Required Skills and Expectations:**- The candidate should hold a B.B.A, B.E, or a relevant professional degree and have 1-2 years of experience in customer support or a related field.- Strong communication skills are essential, as the role involves direct interaction with customers. - The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively. - Preference will be given to female candidates for this role, and it requires working from the office full-time.

Position: Sr. Executive Back Office (Female, married candidates only) Location: Bhosari Working Days: Monday to Saturday Joining: Immediate joiners preferredQualification: B.Com or any graduate with relevant experienceExperience: Minimum 3 years & aboveCTC: Up to 4 LPAKey Responsibilities:Office management & administrative coordinationSales support order processing, documentation & coordinationDispatch operations & follow-upsAttendance managementData management, MIS & reportingCustomer payment follow-upsCoordination with internal teams and vendorsRequirements:Proven experience in back-office operationsStrong coordination & communication skillsProficiency in MS Office (Excel, Word, etc.)

*Build and maintain strong relationships with clients, understanding their needs and offering customized solutions like the mobile factory concept. Ensure clear communication and timely issue resolution.Develop detailed project proposals for clients, including the setup and operation of mobile factories. Ensure proposals meet client specifications and timelines, while aligning with company objectives.Identify and onboard new organizations, targeting 15 new vendor registrations per month. Engage with these vendors to initiate enquiries and build long-term business associations.Generate at least 10 high-value project enquiries (worth over 2.5 Cr) monthly through strategic meetings and follow-ups. Ensure 2 projects are closed per month, along with securing work/purchase orders. Initiate inquiries and promptly hand them over to the sales team for further processing if it is for a smaller value deals.Manage a weekly and monthly calendar for client interactions. Organize daily meetings with clients to discuss project updates, requirements, and future opportunities. Share the daily to-do list in advance by the prior evening and the weekly to-do list by Friday of the preceding week.Coordinate the mobile factory setup, ensuring timely assembly and smooth operations at client sites. Oversee the disassembly and relocation when needed, adhering to project timelines and quality standards.Track the progress of all projects, ensuring that key milestones are achieved and performance metrics are met. Provide weekly performance and progress reports to senior management and clients.Identify potential risks during project execution and work with cross-functional teams to resolve issues. Ensure quick response to client concerns and maintain service quality throughout the project lifecycle.Provide training and ongoing support to clients regarding the use of mobile factories and RCC products. Ensure that all customer queries are resolved quickly, and technical support .

Customer Care Executive / telecaller Job Profile - Support client on their tour , taking feedback , sending promotional material , resolve client Queries , making vouchers Eligibility- Female Candidate only , Having Good communication and talkative , should have customer support or sales or any marketing activity experience min 1 yr

We have Vacant of 2 Customer Care Executive Jobs in Pune 1,Telecaller, Experience Required : 1 Year Educational Qualification : other Bachelor Degree Skill Telecaller Etc.

We have vacant of 2 Customer Care Executive Jobs in Narhe, for Freshers Educational Qualification : Higher Secondary,Vocational Course,Advanced/Higher Diploma,B.A,B.Com,B.Sc Skill Call Center Executive etc.

Hiring for 20 Back Office Executive Jobs in Senapati Bapat Road, for Freshers,Required Educational Qualification is : Higher Secondary,B.A,B.C.A,B.B.A,B.Com with Good knowledge in Handling Customer Queries etc.

Job Description Back office ExecutiveRequired experience : Graduate Fresher with keen interest in jobResponsibilities :1. Create and update records ensuring accuracy and validity of information2. Schedule and plan meetings and appointments3. Resolve operations related customer enquiries4. Generating various reports on monthly / yearly basis5. Follow up with customers related to renewals, revisions etc.6. Maintain good relationship with customers7. Perform receptionist duties when needed

Customer care executive for non voice process Good communication skills Candidates are required work from officeJob location is PuneFreshers can applyMinimum age 18 yearsGood incentives and growth

Responsibilities: Receiving or making a high volume of calls from or to customers. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Responding efficiently to customers and creating a positive experience. Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. Understanding and using the required software, reports, tools, and metrics. Transferring and escalating the calls to the appropriate department if needed, such as sales. Participating in training and striving to increase and improve existing skills.

1. Primary ResponsibilitiesA) Service Marketing: Business Generation1. Need to follow company defined standard and procedures while answering calls and delivery messages2. Follow up customers for service initiation, offer appointments for service3. Maintain & communicate service appointments for the next day, to relevant role-holders4. Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time5. Prepare service marketing plan and design new initiatives, conduct activities as per requirement and RE guidelines/ norms6. Pitch VAS to customers over the phone7. Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenueB) Lost Customer Marketing1. Analyze the lost cases of workshop and prepare action plan with CRM, GM service2. Update details of lost customers in DMS in case of incorrect contact details3. Carry out customer acquisition as per plan4. Meet lost customers if needed to carry out customer acquisition planC) Service Marketing1. Answer incoming phone calls according to script and schedule a sales/service appointment2. Making outbound calls regard vehicle due for service.3. Log all Customer comments4. Schedule follow-up contact if no appointment is made5. Confirm scheduled appointments6. Follow up with Sales Department to determine if appointment was kept and the outcome7. Contact Customers based on current marketing initiatives.8. Respond to Customer website requests9. Contact Internet Customers via email and phone to schedule a Service appointment10. Assist with other duties, as assigned11. Ability to meet or exceed monthly goals12. We offer competitive wages and benefitsJob Requirements1. Customer Service experience preferred.2. Excellent written and verbal communication skills.3. Must have strong computer and phone skills and must pay careful attention to detail4. High school diploma or the equiva

Customer Service / Sales Representative Responsibilities: Manage all inbound and outbound calls in a proficient and timely manner Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner. Ensuring payments and related paperwork are explained and assist the customer in completing the booking process. To ensure all administration and paperwork is processed efficiently in compliance with the company policy Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department. Responding to emails in a prompt and efficient manner. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Have a thorough knowledge of our products and services. Keeping records of customer interactions, transactions, comments, feedback and complaints. Work closely with your colleagues in delivering exceptional customer service to the customers. Ensure customer satisfaction and provide professional customer support. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Manage a portfolio of existing key accounts / customers Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line Meet Individual / team qualitative and quantitative sales targets Excellent team player and mentoring new and existing staff as and when required. Skills: 2-3 years experience of Contact Centre, Call Center or Hospitality industry is preferred Freshers can also apply Customer focused with strong selling and negotiation skills Basic accounting knowledge preferre

Make and receive calls.Talk politely to customers.Maintain record of callsReport to seniors

Cold calling the listed clients.Min 2 yrs experienceMBA/BBA/B.ComSalary (as per company norms)Team managementExcellent communication skillsCRM

Inform Customers About Company's Products/Services And Offers Manage Inbound And Outbound Customer Calls In A Timely Manner Identify Customers Needs And Wants, Clarifying Information Whenever Possible Ability To Be On Phone For A Long Time And Familiar Using Dial-er Systems

We are looking for 25 Tele Calling Executive Posts in Pune with deep knowledge in Cold Calling,Lead Generation Executive and Required Educational Qualification is : Other Bachelor Degree

Hiring for 10 Chat Support Executive Jobs in Kharadi Pune, Night Shift Only for Females.Pune Nagar Road for Freshers,Required Educational Qualification is : Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com with Good knowledge in Communication Skills,Excel, Computer Operator, Good in Mathematics etc.

Urgent requirement of Customer Relation Executive for Automobile Company in Baramati .Candidate should have good communication skills and good personality.Qualification : Any Graduate .Interested candidates can walk in for Interview or contact

Responsibilities of candidates include: Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

Handling Inside sale activities. Warranty-related issues to resolve on time of all customers. Handling for demo material which is issued to employees. Making weekly report and send to all Sales Engineers. Material follow up with HQ. Dispatch related queries for export shipments. Arranging materials to customers on time. Maintain sales orders data in the system