Tele Calling Executive

Responsibilities:

• Receiving or making a high volume of calls from or to customers.

• Striving to achieve first call resolution and maintain the quality of service provided by the call center.

• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

• Responding efficiently to customers and creating a positive experience.

• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.

• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

• Understanding and using the required software, reports, tools, and metrics.

• Transferring and escalating the calls to the appropriate department if needed, such as sales.

• Participating in training and striving to increase and improve existing skills.

• Experience

  0 - 2 Years

• No. of Openings

  4

• Education

  Graduate

• Role

  Tele Calling Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office