25

Customer Care Executive 12th Pass Jobs in Coimbatore

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  • 0 - 3 yrs
  • 1.0 Lac/Yr
  • Coimbatore
Customer Handling Good Communication Skill
Writing HIRING - INTERNATIONAL VOICE PROCESS Location: Coimbatore Position: International Voice Process ExecutiveJob Description:- Handle inbound and outbound calls from international customers.- Assist customers with their queries and provide effective solutions.- Good English communication skills are required.- Freshers and experienced candidates can apply.- Willingness to work in rotational or night shifts.Skills Required: Good English communication Customer service skills Basic computer knowledge Positive attitude Contact Number: 9043326222 Work Location: Coimbatore Interested candidates, call now for more details and interview information! Apply Today and Start Your Career!
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  • 0 - 6 yrs
  • 15.0 Lac/Yr
  • Coimbatore
Cabin Crew Cabin Attendant Airlines Cabin Crew Air Hostess Flight Attendant Flight Steward Flight Stewardess Ground Staff Airport Ground Operations Staff Customer Service Executive Passenger Support Passenger Handling Passenger Service Executive Passport Checking Executive Guest Relation Manager
As a Cabin Crew member based in Coimbatore, you will play a crucial role in ensuring the safety and comfort of passengers during their flight experiences. This is a full-time position, and we welcome applicants with varying levels of experience, from fresh graduates to those with up to six years of experience. A minimum education requirement is passing the 10th grade.Key Responsibilities:- Ensuring Passenger Safety: You will familiarize yourself with safety equipment and procedures, preparing yourself to assist in emergencies and ensuring that passengers follow safety protocols.- Delivering Excellent Customer Service: Your role includes providing attentive and friendly service to all passengers, catering to their needs and ensuring a pleasant experience throughout the journey.- Conducting Pre-Flight Checks: Before each flight, you will inspect cabins and emergency equipment to confirm everything is in order for safe and efficient operation.- Serving Food and Beverages: You will manage in-flight service by distributing meals and drinks according to company standards while maintaining a welcoming atmosphere.- Assisting Passengers: Youll help passengers with boarding, disembarking, and finding their seats, ensuring they feel comfortable and accommodated during the flight.Required Skills and Expectations:Successful candidates should demonstrate strong communication skills to interact effectively with passengers and coworkers. A friendly and approachable demeanor is essential for creating a positive cabin environment. You should be able to work well under pressure and be attentive to detail, as maintaining safety and comfort is your top priority. Flexibility in work hours and a commitment to teamwork will also be important in this role.
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  • 0 - 2 yrs
  • 1.0 Lac/Yr
  • Coimbatore
Good Communication Skills Customer Handling
I found recent listings for Spancore Technology describing BPO/Voice Process openings in Gandhipuram, Coimbatore, including freshers and experienced candidates. placementindia.com+1Here's a clean ad you can use for WhatsApp, Instagram, or Facebook:Voice Process Job Vacancy Ad IMMEDIATE JOB VACANCY - BPO VOICE PROCESS Company: Spancore Technology Location: Gandhipuram, Coimbatore Position: Voice Process Executive / BPO Voice Process Freshers & Experienced Candidates Welcome Qualification: 12th Pass / Diploma / Any UG / PG Freshers can apply Skills Required: Good Communication Skills Customer Handling Skills Basic Computer Knowledge Positive attitude and willingness to learn Salary: Attractive Salary + Incentives Job Type: Full-Time Work From Office Contact Now: 9043326222 Address:Spancore TechnologyNo. 347, DS Complex, Nehru Street,Ram Nagar, Gandhipuram, Coimbatore(Near Hotel Mangala International) Limited Openings - Apply Now!If you want, I can also make this as a professional poster-style ad with a catchy headline and short text.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Coimbatore
Good Communication Skills Basic Computer Skills Customer Handling Team Work Problem Solving Domestic BPO BPO
We are seeking a dedicated BPO Executive to join our team in Coimbatore. This role is ideal for candidates with 0 to 2 years of experience who are enthusiastic about providing excellent customer service.Key Responsibilities:1. Customer Support: You will assist customers by answering their queries and resolving issues through phone, email, or chat. Providing clear and helpful responses is essential for customer satisfaction.2. Data Entry: You will be responsible for maintaining and updating customer records in our database. Attention to detail is important to ensure accuracy and organization.3. Follow-Up: You will track customer interactions and follow up to ensure their needs are met. This involves maintaining ongoing communication to build strong customer relationships.4. Team Collaboration: You will work closely with team members and management to improve service quality. Sharing feedback and suggestions is vital for continuous improvement.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and regional languages. A basic understanding of computers is necessary for data entry tasks. You should be a quick learner, adaptable, and able to work in a fast-paced environment. A positive attitude and the ability to handle customer complaints calmly will greatly contribute to your success in this role. Overall, we expect a commitment to delivering outstanding service and a willingness to learn and grow within the company.
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  • 0 - 3 yrs
  • 6.0 Lac/Yr
  • Coimbatore
Computer Operator Ticketing Executive Passport Checking Ticket Checking Staff Customer Care Airport Ground Staff Air Hostess Man Management Ground Operation
Urgent Hiring For Air TicketingInterview Timing - 10 am to 6 pmSalary Package - 30k to 35kJob Location CoimbatoreWork Experience - Fresher and 3 Years
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  • Fresher
  • 1.3 Lac/Yr
  • Coimbatore
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a Customer Care Executive to provide excellent service to our customers while working from home. This role is important for maintaining customer satisfaction and resolving issues efficiently.Key Responsibilities:- Responding to Customer Inquiries: You will answer questions and provide information to customers through phone, email, or chat, ensuring clear communication.- Handling Complaints: When customers have issues, you will assist in resolving them swiftly and effectively, ensuring a positive experience.- Providing Product Information: You will inform customers about our products and services, helping them make informed decisions.- Maintaining Records: Accurate documentation of customer interactions and feedback will be required to enhance service quality and identify trends.- Coordinating with Teams: You will work closely with other departments to resolve issues and improve our service processes.Required Skills and Expectations:- Communication Skills: You should possess excellent verbal and written skills to convey information clearly and empathetically.- Problem-Solving Abilities: The ability to think critically and find suitable solutions to customer issues is essential.- Technical Proficiency: Familiarity with computers and basic software applications is expected to assist customers and manage records.- Customer Focus: A strong desire to help customers and develop positive relationships is crucial for this role.- Team Player: You should be able to collaborate effectively with others to achieve common goals, even while working remotely. Freshers are encouraged to apply, and training will be provided to help you excel in this role.
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  • Fresher
  • 0.9 Lac/Yr
  • Female
  • Coimbatore
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a dedicated Customer Care Executive to join our team in Coimbatore. This full-time, work-from-home position is ideal for freshers with a passion for helping customers. As a Customer Care Executive, you will be responsible for providing exceptional service to our customers. Your key responsibilities will include:- Responding to Customer Inquiries: You will answer questions from customers via phone, email, or chat, ensuring they receive accurate information and assistance.- Resolving Issues: When customers face problems, you will help identify the issue and offer appropriate solutions, following company guidelines to address their concerns.- Processing Orders: You will assist customers with placing orders, tracking shipments, and managing returns or exchanges, maintaining a smooth transaction process.- Maintaining Records: Documenting all customer interactions and feedback is essential. You will input this information into our system to help improve our services.The ideal candidate will possess strong communication skills, both verbal and written, to effectively relay information. Patience and empathy are crucial for understanding customer needs. Basic computer skills are expected for navigating our systems and responding promptly to inquiries. A proactive attitude and a commitment to providing excellent service will ensure your success in this role.
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Coimbatore
Ground Staff Ground Staff Executive Ground Operations Staff Air Ticketing Executive Customer Relationship Executive Customer Relationship Officer Airport Passenger Service Associate Passport Checking Officer Ticket Checking Staff Ticket Support Executive Cabin Crew Air Cargo Air Hostess Ground Hostess Flight Attendant
We are looking for dedicated Ground Staff to join our team in Coimbatore. This is a full-time position suitable for individuals with 0 to 6 years of experience and a minimum education level of 12th pass.Key Responsibilities:- Customer Service: Engage with passengers at the airport, assisting with boarding and luggage handling to ensure a pleasant travel experience.- Check-in Assistance: Help passengers with check-in procedures, including printing boarding passes and verifying travel documents.- Luggage Handling: Manage the loading and unloading of luggage, ensuring that all bags are handled with care and delivered to the correct destination.- Safety Procedures: Follow safety protocols and regulations while performing duties, ensuring a secure environment for both passengers and staff.- Communication: Interact with airport teams and passengers, conveying information about flight schedules and gate changes effectively.- Problem Solving: Address and resolve passenger inquiries or concerns quickly and professionally to maintain high customer satisfaction levels.Required Skills and Expectations:Candidates must have excellent communication skills, both verbal and written, to interact well with passengers and colleagues. A friendly and approachable demeanor is essential for customer service roles. Basic computer skills are required to assist with check-in tasks efficiently. Additionally, candidates should be able to work in a fast-paced environment and handle multiple tasks effectively. Punctuality, teamwork, and a professional appearance are crucial aspects expected from all Ground Staff members.
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  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Coimbatore
Ground Staff Ground Handling Staff Ground Operations Staff Air Ticketing Executive Air Traffic Control Air Cargo Air Freight Customer Support Passport Checking Officer Air Hostess Crew Manager
We are looking for enthusiastic Ground Staff to join our team in Coimbatore. This role is essential for maintaining smooth operations at our airport or transportation facility. Key Responsibilities:- Customer Service: Greet and assist passengers, providing them with necessary information and support during check-in and boarding processes.- Luggage Handling: Manage the loading and unloading of luggage from aircraft or vehicles, ensuring that all items are treated with care.- Safety Compliance: Follow safety regulations and procedures to ensure a safe environment for passengers and staff at all times.- Ticketing and Check-in: Assist in the check-in process, verifying passenger details and issuing boarding passes to ensure a seamless travel experience.- Coordination with Teams: Work closely with other teams, including security and maintenance, to ensure timely operations and address any arising issues.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and should be open to candidates with any level of experience, from freshers to those with up to six years in related fields. Good communication skills are essential, as you'll be interacting with passengers daily. A friendly and approachable demeanor is important to create a welcoming atmosphere. Additionally, basic knowledge of computers and ticketing systems will be an advantage. Candidates should be team players who can work effectively in a fast-paced environment while maintaining professionalism. Flexibility to work in shifts, including weekends and holidays, is expected.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Cross Cut Road Coimbatore
Retail Sales Negotiation Skills Customer Handling
As a Sales Executive, you will play a crucial role in driving sales and building customer relationships in our office located on Cross Cut Road. This position is ideal for individuals looking to start their careers in sales.Key Responsibilities:- Customer Engagement: Reach out to potential customers through calls and in-person meetings to introduce our products, ensuring a good first impression and building rapport.- Sales Presentations: Prepare and deliver engaging sales presentations that highlight the benefits of our offerings, tailored to the needs of different clients.- Order Processing: Handle customer orders accurately and efficiently, ensuring that all necessary details are captured and communicated to the relevant departments.- Market Research: Gather insights about market trends and customer preferences to help inform marketing strategies and identify new sales opportunities.- Follow-ups: Regularly follow up with leads and previous clients to encourage repeat business, providing excellent customer service.Required Skills and Expectations:- Strong communication skills are essential for effectively engaging with customers and presenting products.- Basic understanding of sales principles and a willingness to learn about our products and market.- Proficiency in basic computer skills for managing customer information and processing orders.- A positive attitude and a proactive approach to problem-solving will help you thrive in this role.- Ability to work well in a team-oriented environment while also being self-motivated to meet individual sales targets.
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  • 0 - 3 yrs
  • 1.3 Lac/Yr
  • Gandhipuram Coimbatore
BPO Operations Outbound Calling Domestic BPO Customer Care BPO
We are looking for enthusiastic and motivated BPO Executives to join our growing team.Job Responsibilities:Handle inbound and outbound customer callsResolve customer queries professionallyMaintain accurate customer recordsEnsure customer satisfaction and quality serviceEligibility Criteria:Any graduate / 12th passFreshers & experienced candidates welcomeGood communication skillsBasic computer knowledgeWillingness to work in voice / non-voice processWhat We Offer:Fixed salary + incentivesTraining providedCareer growth opportunitiesFriendly work environment Interested candidates can apply via LinkedIn or DM for more details. Immediate joiners preferred.
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Fresher hiring for Telesales Executive

Lokankara Business Solutions

  • 0 - 3 yrs
  • 1.3 Lac/Yr
  • Gandhipuram Coimbatore
Outbound Calling Customer Care Domestic BPO Sales Process BPO Non Voice BPO Sales Inbound Calling Telesales
Job Title: Telecalling ExecutiveCompany: Lokankara Business SolutionsLocation: Gandhipuram Job Type: Full-timeJob Summary:We are seeking a motivated and energetic Telecalling Executive to join our team at Lokankara Business Solutions. The ideal candidate will be responsible for handling outbound and inbound calls, explaining our products/services to customers, generating leads, and ensuring excellent customer experience.Key Responsibilities:Make outbound calls to prospective customers and explain company services.Handle inbound customer inquiries and provide information promptly.Generate leads and follow up to convert them into sales.Maintain a database of calls and customer interactions.Meet daily/weekly/monthly call and sales targets.Build and maintain positive relationships with customers.Report daily progress to the team leader/manager.Key Skills Required:Good verbal communication skills in [English/Hindi/Regional Language as per requirement].Basic computer knowledge (MS Office, CRM software).Ability to convince and handle rejections professionally.Positive attitude, self-motivated, and target-oriented.Team player with good interpersonal skills.Qualifications:Minimum 12th Pass / Graduate preferred.Prior experience in telecalling, telesales, or customer service is an advantage (freshers can also apply).
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  • 0 - 5 yrs
  • 4.0 Lac/Yr
  • Coimbatore
Computer Knowledge Communication Quick Learner Polite Immediate Joiner Customer Service Interpersonal Skills Telephone Handling Front Desk
Job Title: Front Office ExecutiveCompany: ConfidentialLocation: Coimbatore, TNExperience: 0 5 years (Freshers welcome)Salary: 10,000 35,000Key Points:Handle reception, calls, WhatsApp queries, appointmentsBilling, cash/UPI, Tally, EMR/CRM updatesPatient waiting area, inventory checks, daily MISNice to have: clinic/hospitality/retail/front office experienceWeekend availability requiredMust speak Kannada Note: Company name will be disclosed during interview
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  • 0 - 1 yrs
  • RS Puram Coimbatore
Outbound Calling Customer Care
We are Hiring!!!Any Degree
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  • 0 - 3 yrs
  • Coimbatore
BPO Non Voice Domestic BPO Customer Care BPO Operations Business Process Outsourcing
Requirements - Fresher,good english communication Responsibility - Managing Client Communication, performing Administrative duties
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Coimbatore
Service Desk Customer Care Customer Service Customer Relationship
1. Inform customers about products & services2. Handle inbound & outbound calls3. Understand customer's needs & solve queries4. It is a Full-Time Customer Support job for candidates with 0 - 2 years of Experience.Job Type: Full-time (Day shift)Salary: 14000 - 18000 per month Experience: 0 - 2 YearsNo. of Openings: 3Education: Below 10th or 12th , Any Bachelor DegreeAssets: 2-wheeler and 4-wheeler license compulsory.Role: Customer Service Executive.Gender: Male & Female.Job Country: India- Coimbatore.Job Type: Field work.
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Collection Officer

Success Consultancy

Customer Care Executive Customer Relationship Executive Collection Officer
We are hiring collection officer for Gramma Udhayam finance company.Qualification: 10th pass failLocation: Udumalapettai, pollachi, avainasi.Company will provide free Food and Accommodation.Sunday HolidayTwo Wheeler compulsory, provided petrol allowance.Interested people please reach out below:
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Customer Service Call Centre BPO Executive Fresh Work From Home
Job Description:An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.Knowledge and Skills RequiredCommunication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independentlyComputer Knowledge/Skills: Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates understanding of the Internet, Amazon.com website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environmentCustomer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resoluti
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Tele Marketing Executive (Female)

Shri Solika loan services

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Saibaba Colony Coimbatore
Tamil Voice Process Customer Care Executive Customer Support Executive Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive
Telecalling out bond calls interested candidates call for our number
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  • 0 - 1 yrs
  • 1.0 Lac/Yr
  • Coimbatore
Hindi Communication Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive
Hiring for 1 tele caller executive Job in Coimbatore for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in hindi communication etc.
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Hiring Freshers || Air Ticketing Executive

Aviation Job Placement Company

  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Coimbatore
Computer Operator Passport Checking Ticketing Executive Ground Operation Man Management Air Hostess Ticket Checking Staff Customer Care Baggage Service Executive
Urgent Hiring For Air-Ticketing Interview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - CoimbatoreWork Experience - Fresher & 1 Year
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  • 0 - 3 yrs
  • 1.3 Lac/Yr
  • Coimbatore
English Communication Trainer Customer Handling
Writing## Hiring for International Voice Process - Coimbatore Exciting Career Opportunities!We are hiring enthusiastic and talented candidates for the International Voice Process in Coimbatore.Job Details:- Job Role: International Voice Process Executive- Location: Coimbatore, Tamil Nadu- Process: International Voice / Customer Support- Communication: Good English communication skills- Skills Required: Excellent verbal communication, customer handling, and problem-solving skills- Experience: Freshers and experienced candidates can apply- Salary: Best salary package based on skills and experienceKey Responsibilities:- Handle international customer calls professionally.- Provide excellent customer service and resolve customer queries.- Maintain good customer relationships.- Meet performance and quality targets. Contact Number: 9043326222 Location: Coimbatore Interested candidates, contact us today to explore this exciting career opportunity!
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  • 0 - 4 yrs
  • 1.0 Lac/Yr
  • Coimbatore
Customer Handling Planning Skills
Job Description: BPO Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Inbound / Outbound Voice ProcessJob Description:We are looking for enthusiastic and customer-focused candidates for a BPO Voice Process role in Coimbatore. The candidate will be responsible for communicating with customers over the phone, addressing their queries, providing accurate information, and ensuring customer satisfaction.Responsibilities:Handle inbound and outbound customer calls.Resolve customer queries and provide appropriate solutions.Communicate professionally and maintain good customer relationships.Update customer information in the system.Achieve customer service and quality targets.Requirements:Good communication skills in English.Basic computer knowledge.Freshers and experienced candidates can apply.Willingness to work in a day shift.Good listening and problem-solving skills.Job Location: CoimbatoreWorking Hours: Day Shift
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  • 0 - 3 yrs
  • 1.0 Lac/Yr
  • Coimbatore
Customer Handling Good Communication Skills
BPO Voice Process - Job DescriptionA BPO Voice Process involves handling customer interactions over the phone and providing professional, timely, and accurate support.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer queries and provide appropriate solutions.Resolve complaints and service-related issues professionally.Maintain a polite, confident, and customer-friendly communication style.Verify customer information and update records in the system.Follow company policies, call-handling procedures, and quality standards.Document customer interactions accurately.Escalate complex issues to the appropriate team when required.Achieve assigned targets for productivity, quality, and customer satisfaction.Skills RequiredGood verbal communication skills in English.Clear pronunciation and active listening skills.Basic computer knowledge and typing skills.Ability to handle customers calmly and professionally.Problem-solving and multitasking abilities.Willingness to work in rotational shifts, if required.Typical Job ProfilePosition: Customer Support Executive / Voice Process ExecutiveIndustry: BPO / Customer ServiceProcess: Inbound / Outbound Voice ProcessExperience: Freshers and experienced candidates can applyWork: Customer calls, query resolution, complaint handling, and data updating.ContactFor job details and applications: 9043326222
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Coimbatore
Air Ticketing Executive Passport Checking Staff Front Desk Executive Customer Support Customer Relationship Officer Ground Staff Ground Operation Cabin Crew Flight Attendant Ground Handling Staff Ground Staff Security Air Ticketing Customer Relationship
An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher:
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Fresher hiring for Airport Ground Staff

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 6.5 Lac/Yr
  • Coimbatore
Ground Staff Airport Manager Airport Operation Ground Staff Executive Air Ticketing Executive Passport Checking Staff Customer Handling Executive Customer Relationship Officer Customer Management Airport Executive
Ground staff are the people who keep airport and airline operations running smoothly on the ground. They assist passengers, handle check-in and boarding, coordinate baggage, support aircraft turnaround, and make sure safety and service standards are met.Key ResponsibilitiesWelcome passengers and verify travel documents.Issue boarding passes and assign seats.Accept and tag baggage according to airline rules.Make boarding announcements and manage queues.Assist elderly passengers, families, VIPs, and passengers with reduced mobility.Coordinate with cabin crew and flight operations for departure readiness.Handle delays, cancellations, and rebooking support.Ensure security and safety procedures are followed.Different Areas of WorkGround staff roles may vary depending on department:Passenger ServiceCheck-in, boarding gates, arrivals assistance.Ramp / ApronMarshalling, headset communication, pushback coordination.Baggage ServicesLost & found, mishandled baggage reports.Customer Support / Help DeskFlight information and special requests.Daily DutiesReporting before flight opening time.Preparing counters and system logins.Verifying manifests and passenger loads.Closing flights and submitting reports.Skills & CompetenciesStrong communication and grooming.Customer service mindset.Ability to work in shifts, weekends, holidays.Patience in high-pressure situations.Teamwork and coordination.Basic computer knowledge.Educational Qualification10+2 or graduation (aviation/hospitality preferred).Training in customer service or airport operations is helpful.
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