Amazon Customer Support Associate

Amazon

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates understanding of the Internet, website, and competitor websites

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resoluti

Experience : 0 - 6 Years

No. of Openings : 100

Education : Higher Secondary

Role : Customer Support Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India