Amazon Customer Support Associate

Amazon

job description:

an amazon customer service associate is a critical part of our mission to deliver timely, accurate and professional customer service to all amazon customers. this vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

knowledge and skills required

communication skills:

• excellent communication skills (written and verbal)

• ability to communicate correctly and clearly with all customers

• excellent documentation skills

• good comprehension skills ability to clearly understand and state the issues customers present

• ability to concentrate follow customers issues without distraction to resolution

• good composition skills ability to compose a grammatically correct, concise, and accurate written response

• work successfully in a team environment as well as independently

computer knowledge/skills:

• ability to use a desktop computer system

• familiarity with windows xp, microsoft outlook, microsoft word and internet explorer

• excellent typing skills

• demonstrates understanding of the internet, website, and competitor websites

• demonstrates an ability to successfully navigate websites

• demonstrates a proficient knowledge of email applications

• demonstrates an ability to learn in various media

• ability to successfully adapt to changes in the work environment

customer focus:

• excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

• ability to empathize with and prioritize customer needs

• demonstrates interpersonal skills with a diverse customer base

• demonstrates conflict resoluti

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  Higher Secondary

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home