Client Relationship Executive Graduate Experience Jobs in Chennai

Becoming familiar with the companys products and services. Conduct research to identify new markets and customer needs Identifying new business opportunities. Arrange business meetings with prospective clients Promote the companys services addressing or predicting clients objectives Preparing and delivering pitches and presentations to potential clients Communicating with clients to understand their needs and offer solutions to their problems Negotiating with clients to secure deals at attractive prices. Maintaining and updating sales and business development reports. Developing and implementing new sales strategies to grow the business.

An escalation specialist is responsible for supporting and managing escalations whilemaintaining the relationships between departments and servicing client needs.Perform as primary interface for Global Management with regards to customer escalations.Prioritize and stimulate escalations with Continuing Product Development (CPD) to ensurevisibility, traction and ultimate closure.Ensure customer is heard throughout escalation process.Establish correct expectations, enforce relief and resolve through effective communication.Analyse and monitor customer Problem Reports (PRs).Supply regular regional status updates for all escalated Service Requests.Collaborate with infrastructure functions required in escalations management.Evaluate escalation performance metrics.Review and identify root cause for all escalated service requests and use this information toimprove continuously within service delivery teams.Help ensure compliance with Corporate and Regional Escalation Policies.Focus on problem avoidance in escalation process.Collaborate with other work group teams to train using process and procedures based onhistorical experience.Assess impact of corporate advisories and bulletins on existing customer base.The key skill requirements for escalation are mentioned below:Problem solving abilityMeeting service level agreementsExceeding Initial Response (IR)Budget managementTeam managementExpertise in staff handlingPerformance management