BPO Operations Job Vacancies in Airoli

Role Overview & RequirementsRole Overview & RequirementsRole: Customer Support Associate (International Voice)Process: Inbound Customer ServiceShift Timings: Rotational Night ShiftsEducation: Graduate OR HSC (12th Pass) qualified What We Are Looking ForCommunication: Exceptional verbal and written English communication skills.Skills: Strong active listening, empathy, and problem-solving abilities to handle international customer queries effectively.Flexibility: Comfortable working in a 24/7 environment with dedicated night shifts.Location: Airoli_ Mindspace

Key Responsibilities: Handle end-to-end collection process for credit card and banking customers (IDFC, Urban/Rural portfolio, IndusInd). Make outbound calls to customers for EMI, credit card, or loan collections. Ensure adherence to compliance and company policies during every interaction. Maintain accurate records of calls and follow-up actions. Achieve daily and monthly collection targets. Communicate professionally and clearly with customers to resolve payment issues. Eligibility Criteria: Minimum requirement HSC (12th Pass) or Graduate. Both Freshers and Experienced can apply. Both Male/Female can apply. Good communication skills are required. Process Details: Salary: o HSC Freshers-14500 o Experience with Document Salary- Upto 17000 Shift Timings: Day shift 9:30 to 9:30 (any 9 hrs of shift) Work days: 6 working days Weekly off: Rotational Off

we are hiring for International Bpo Executive Location -Thane, Ghansoli, Turbhe , Airoli

Telecaller Role and Responsibility Knowing all the details of the product or service offerings Regularly updating and obtaining the lists of individual contact details Meet and exceed sales target set by the organization Stay updated with market trends to better serve customers Identify customer needs and provide solutions through the companys products and services Build and maintain positive relationships with future prospects Bringing clarification to the progress and performance-related expectations by conducting regular meetings Conducting each function with the utmost respect, regardless of the behavior of the other Keep record of every customer interaction and sales activities Contacting current and potential clients to inform them regarding the product and service. Answering all queries and questions regarding the company and product Understanding customers requirements by asking questions and closing the deal Keeping the customer database maintained and updated Taking and processing orders accurately Preserve the companys reputation by handling grievances Facilitating companies sales by going the extra mile and meeting a sales quota Keeping a record of all the sales calls and notes of useful informationTelecaller Requirements Graduation or equivalent Priory experience working as a telecaller or in a similar role Having done a sales-related training program Knowledgeable with computers Having exposure to cultural norms and diverse viewpoints Ability to change the communication style on unusual events Excellent interpersonal, research, and record-keeping skills Having the capability to receive critics without internalizing them 1+ years of experience as a telecaller or any similar role Proven track record of successfully achieving the sales quota Efficient with English Excellent interpersonal and communication skills Excellent negotiation skills and the ability to resolve

To Solve the Customer Queries Over the Call.good Communication Skillfor International Process;5 Days Working, 2 Rotational Week Offfor Domestic Process; 6 Days Working, 1 Rotational Week Off