Job Description

Telecaller Role and Responsibility

Knowing all the details of the product or service offerings

Regularly updating and obtaining the lists of individual contact details

Meet and exceed sales target set by the organization

Stay updated with market trends to better serve customers

Identify customer needs and provide solutions through the companys products and services

Build and maintain positive relationships with future prospects

Bringing clarification to the progress and performance-related expectations by conducting regular meetings

Conducting each function with the utmost respect, regardless of the behavior of the other

Keep record of every customer interaction and sales activities

Contacting current and potential clients to inform them regarding the product and service.

Answering all queries and questions regarding the company and product

Understanding customers requirements by asking questions and closing the deal

Keeping the customer database maintained and updated

Taking and processing orders accurately

Preserve the companys reputation by handling grievances

Facilitating companies sales by going the extra mile and meeting a sales quota

Keeping a record of all the sales calls and notes of useful information

Telecaller Requirements

Graduation or equivalent

Priory experience working as a telecaller or in a similar role

Having done a sales-related training program

Knowledgeable with computers

Having exposure to cultural norms and diverse viewpoints

Ability to change the communication style on unusual events

Excellent interpersonal, research, and record-keeping skills

Having the capability to receive critics without internalizing them

1+ years of experience as a telecaller or any similar role

Proven track record of successfully achieving the sales quota

Efficient with English

Excellent interpersonal and communication skills

Excellent negotiation skills and the ability to resolve
  • Experience0 - 1 Years
  • No. of Openings20
  • EducationHigher Secondary, Any Bachelor Degree
  • Rolebpo telecaller
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • Gender[ Male / Female ]
  • Job CountryIndia
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