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Administrative Skills Job Vacancies in North 24 Parganas

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • North 24 Parganas
Hospitality Receptionist Activities Problem Solving Front Office Operations Administrative Skills Problem Analysis Customer Satisfaction Front Desk Basic Computer Skills
A Front Desk Officer in Axis Bank is the first point of contact for customers visiting the branch. The role focuses on customer service, account-related assistance, and supporting branch operations while ensuring a positive customer experience. Axis Bank provides role-based training for Front Desk Officers to build customer service, compliance, and banking knowledge.Key ResponsibilitiesWelcome customers and understand their banking requirements.Guide customers for account opening, KYC documentation, and service requests.Handle customer queries related to savings/current accounts, debit cards, cheque books, internet banking, and mobile banking.Manage customer tokens and direct customers to the appropriate department.Assist customers in using self-service channels such as ATMs, cash deposit machines, and digital banking.Maintain customer records and ensure proper documentation.Coordinate with Relationship Managers and Operations staff for quick issue resolution.Promote banking products such as Savings Accounts, Fixed Deposits, Credit Cards, Insurance, and Digital Banking services when appropriate.Ensure compliance with RBI guidelines and the bank's internal policies.Required SkillsGood communication skills in English, Hindi, and the local language.Customer handling and problem-solving ability.Basic computer knowledge and MS Office.Pleasant personality and professional appearance.Ability to work in a fast-paced branch environment.
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  • 0 - 3 yrs
  • 2.0 Lac/Yr
  • Female
  • Rajarhat Gopalpur North 24 Parganas
Basic Computer Skills Office Work Front Desk Microsoft Office Customer Service Receptionist Activities Interpersonal Skills Problem Solving Telephone Handling Convincing Power Administrative Skills Coordination Skills Written Communication Presentable Good Communication Skills Client Relationship Public Relationship
As a Front Office Executive, you will be the first point of contact for clients and guests, playing a vital role in creating a positive impression of the organization. The position is based in Rajarhat Gopalpur and is suited for candidates with a background in various fields including B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, or B.Sc.**Key Responsibilities:**- **Greet and Assist Guests:** Welcome guests warmly and provide them with necessary information or support to ensure a pleasant experience from the beginning.- **Manage Phone Calls:** Answer incoming calls promptly, redirecting them to the appropriate departments and ensuring effective communication at all times.- **Maintain Front Desk Operations:** Oversee the daily operations at the front desk, including managing schedules, bookings, and ensuring the area is tidy and organized.- **Handle Correspondence:** Receive and manage physical and digital correspondence, ensuring timely responses and proper documentation.- **Maintain Customer Records:** Update and maintain customer databases to enhance service quality and for future reference.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills that help in interacting effectively with clients and team members. A friendly demeanor and the ability to multitask are essential for managing the fast-paced front office environment. Proficiency in basic computer applications is required to handle tasks such as managing databases and correspondence. Attention to detail and organizational skills are also crucial to ensure efficient operations at the front desk. A professional appearance and a positive attitude are expected traits for this role.
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