Voice Process Job Vacancies in Durgapur

Client Management: Act as the main point of contact for assigned clients and handle their day-to-day needs.Relationship Building: Develop long-term, trust-based relationships with clients.Client Onboarding: Assist new clients with onboarding, documentation, and service setup.Communication: Regularly update clients on products, services, and company initiatives.Issue Resolution: Address client concerns, complaints, or service issues promptly and professionally.Coordination: Liaise with internal teams (sales, operations, finance, support) to meet client requirements.Account Growth: Identify upselling or cross-selling opportunities based on client needs.Reporting: Maintain client records, prepare reports, and track interactions in CRM systems.

We are looking for a Customer Care Representative to handle customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, both verbal and written, as well as a customer-focused approach.Responsibilities:- Handle inbound and outbound customer calls in a professional manner- Provide product information and technical support- Resolve customer complaints and issues in a timely manner- Maintain accurate records of customer interactions

1. Candidate must have strong English communication skills2. Must have a minimum of continuous 1 year of telesales experience in a BPO USA shift3. The candidate should have the ability and knowledge to strongly handle customers and clients4. Must know about selling software and related peripherals5. Ability to handle pressure and follow instructions6. Has a proactive attitude when it comes to making sales.Lucrative incentives for performing higher than the minimum target set by the Team Leader

Oversee the sales process to attract new clients.Work with senior team members to identify and manage risks.Maintain fruitful relationships with clients and address their needs effectively.Prepare and deliver pitches to potential investors.Foster a collaborative environment within the organization.Transfer call to the supervisor after initial explanation.SKILLS:Excellent spoken English.Both Graduate/Undergraduate may apply.Ability to develop good relationships with current and potential clients.Excellent communication skills.Knowledge of productivity tools and software.Ready to work in Nightshift.

Urgent Hiring for voice process Looking for Telecaller Language : Fluent English & Hindhi Fresher Salary : up to 15000 to 18k Day shift - 6 Days workinglocation : Hyderabad6 days working Looking for immediate joiner Contact: 8328653177