Customer Sales Executive || Freshers & Experienced

Job Title: Customer Support & Sales Executive

Department: Sales & Customer Experience

Job Type: Full-time

Location: [City / On-site / Hybrid / Remote]

Training: Paid initial training provided before official onboarding/operations

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Role Overview:

We are seeking an energetic, customer-centric Customer Support & Sales Executive to manage incoming customer inquiries while identifying upsell and cross-sell opportunities. In this role, you will undergo a comprehensive paid training program covering our product line, CRM systems, and customer engagement standards before transitioning into full company procedures and daily operations.

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Training & Onboarding:

- Includes mandatory paid training prior to commencing standard company procedures.

- Covers in-depth product knowledge, customer communication etiquette, sales workflows, and tool handling.

- Successfully completing the training phase will lead directly into daily live support and sales operations.

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Key Responsibilities:

Customer Support:

- Handle inbound customer queries via phone, email, live chat, or WhatsApp in a professional, timely manner.

- Diagnose customer issues, troubleshoot standard concerns, and escalate complex tickets to relevant teams.

- Maintain high customer satisfaction (CSAT) scores and meet first-response resolution targets.

Sales & Conversions:

- Connect with inbound leads, understand user requirements, and present suitable products or services.

- Follow up consistently with prospective clients to convert inquiries into active sales.

- Identify opportunities to upsell, cross-sell, or renew existing customer accounts.

Operations & CRM Management:

- Accurately log all client interactions, lead statuses, and support tickets in the CRM system.

- Collaborate with technical, operations, and billing teams to ensure smooth post-sale onboarding.

- Gather customer feedback and share actionable product/service improvement insights with management.

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Key Performance Indicators (KPIs):

- Successful and timely completion of the initial paid training phase.

- Monthly/quarterly conversion rates and sales targets.

- Average response time (ART) and First Contact Resolution (FCR).

- Customer Satisfaction (CSAT) / Net Promoter Score (NPS).

- Lead follow-up compliance and CRM hygiene.

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Qualifications & Skills:

- Experience: 0-2 years of experience in customer support, inside sales, telesales, or business development (Freshers with strong communication are welcome as paid training is provided).

- Communication: Excellent verbal and written communication skills in English and [Hindi / Regional Language].

- Persuasion & Empathy: Strong active listening skills paired with the ability to handle objections constructively.

- Technical Aptitude: Willingness and ability to quickly learn CRM tools, ticketing platforms, and basic MS Excel/Google Sheets.

- Education: Bachelor's degree in any discipline or equivalent practical experience.

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What We Offer:

- Fully paid professional training program before transition to standard company procedures.

- Competitive base salary with attractive performance-based sales incentives.

- Structured career progression across support, customer success, and sales leadership.

- Collaborative, high-energy work environment with dedicated mentorship.

Contact : Aditya S - +91 ,

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Sales Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 25 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Benefits include

  Flexible Working Hours