Telecalling Executive Graduate Jobs in Mumbai

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are seeking a dedicated Customer Service Executive to join our team in Mumbai. The ideal candidate will have a strong passion for helping customers and providing excellent service. Key Responsibilities: - Responding to Customer Inquiries: Address customer questions, concerns, and requests promptly and accurately to enhance their overall experience. - Maintaining Records: Keep thorough and organized records of customer interactions and transactions to support future communications and follow-ups. - Providing Product Information: Offer detailed information about products and services, assisting customers in making informed choices to meet their needs. - Resolving Issues: Investigate and resolve customer complaints efficiently, ensuring a satisfactory outcome to build customer loyalty. - Collaborating with Team Members: Work together with other departments to address customer needs and improve service delivery.Required Skills and Expectations: Candidates must have at least 2 years of experience in customer service or a related field, paired with a graduate degree. Strong verbal and written communication skills are essential, alongside a friendly and approachable demeanor. Attention to detail and problem-solving abilities are crucial to effectively assist customers. The ability to work collaboratively within a team while maintaining a positive attitude is also important. This full-time position requires a commitment to providing exemplary service in an office environment.

Job Role: Business Development Executive - Sales Company Name: Biopapro Cutleries Pvt. Ltd.Experience Required: 1-2 YearsSalary: 20,000 - 35,000 per month (based on experience, skills, and interview performance)Job Location: Grant Road Job SummaryWe are looking for a proactive and result-oriented New Business Development Executive to identify new business opportunities, generate leads, build strong client relationships, and contribute to the company's growth. The ideal candidate should have good communication, negotiation, and follow-up skills, along with the ability to understand client requirements and convert potential leads into business opportunities.Key Responsibilities- Identify and research potential clients, target markets, and new business opportunities.- Generate leads through cold calling, emails, LinkedIn, online platforms, networking, and other channels.- Connect with prospective clients to understand their business needs and introduce the company's products or services.- Schedule client meetings, conduct follow-ups, and coordinate with the sales team to move prospects through the sales process.- Prepare and share business proposals, quotations, presentations, and other sales-related documents.- Build and maintain strong professional relationships with new and existing clients.- Follow up with potential customers regularly to convert leads into successful business deals.- Maintain and update the database of leads, prospects, client interactions, and sales activities.- Monitor market trends, competitor activities, and customer requirements to identify new growth opportunities.- Coordinate with internal teams to ensure smooth communication and timely responses to client requirements.- Track sales performance, lead conversion, and follow-up activities, and prepare regular reports for management.- Work towards achieving monthly and quarterly business development targets.Requirements and Qualifications- 1-2 years of experience in business development, sales, lead generation, or a related field.- Strong verbal and written communication skills.- Good negotiation, presentation, and relationship-building abilities.- Ability to identify business opportunities and generate quality leads.- A target-oriented approach with strong follow-up and problem-solving skills.- Basic knowledge of MS Excel, email communication, and sales reporting.- Familiarity with LinkedIn, online lead-generation platforms, or CRM software will be an added advantage.- Ability to work independently as well as collaboratively with the sales teamreferred Candidatewho can develop new business opportunities, maintain a strong sales pipeline, and contribute to the company's revenue growth.

We are hiring an Export Sales Executive / International SDR (Arabic & English - 100% Remote / Work-from-Home) at Tirupati Ganeshkripa Agro Products Pvt. Ltd. (TGK Agro - https://tgkagro.com). Call pre-emailed wholesale foodstuff importers across the UAE, Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain using our browser-based Mobile SDR CRM & Cloud Power Dialer. Compensation: Rs. 100/hour Formative Base (Rs. 400 per 4-hr block / Rs. 800/day, first 2 days settled daily) + Rs. 10,000 to Rs. 25,000 per FCL container closing bonus from Day 1 upon shipment and payment realization. Email export@tgkagro.com to apply.

We are looking for a motivated Sales Executive to join our team in Goregaon, Mumbai. The ideal candidate will be responsible for driving sales and building relationships with customers.nnKey Responsibilities:nn1. Engage with potential clients: You will actively reach out to and connect with potential customers to promote our products and services.nn2. Conduct product presentations: You will present our offerings effectively to clients, providing all necessary information to help them understand our products.nn3. Build and maintain relationships: Establishing trust and rapport with clients is essential. You will follow up with clients to ensure satisfaction and repeat business.nn4. Achieve sales targets: You will be expected to meet or exceed sales goals, contributing to the overall performance of the sales team.nn5. Provide market feedback: Sharing insights about customer needs and market trends will help us improve our offerings and strategies.nnRequired Skills and Expectations:nnCandidates should have a graduate degree and possess 2 to 5 years of relevant sales experience. Strong communication and interpersonal skills are essential, along with a persuasive approach to selling. Being self-motivated and goal-oriented will help you succeed in achieving sales targets. A good understanding of market dynamics and the ability to work collaboratively with a team is also important. This full-time position requires a commitment to working from the office and engaging directly with clients to drive sales.

Job SummaryWe are looking for a Telephonic Sales Executive to handle and convert sales inquiries received through IndiaMART, Google Ads, website, and other online platforms. The candidate will be responsible for prompt customer response, lead qualification, follow-ups, quotation coordination, and converting inquiries into sales.Key ResponsibilitiesHandle incoming leads and customer calls from IndiaMART, Google Ads, website and online platforms.Contact new leads promptly, understand their requirements and provide product information.Generate qualified leads and convert inquiries into sales opportunities.Follow up with customers through calls and WhatsApp until order closure.Coordinate with the sales/design team for quotations and technical requirements.Maintain accurate lead and follow-up records in Excel/CRM.Schedule customer meetings/site visits for the sales team whenever required.Achieve monthly lead conversion and sales targets.Submit daily calling and follow-up reports to the reporting manager.Candidate ProfileGraduate in any discipline.3-4 years of experience in Tele Sales / Inside Sales / Lead Generation.Experience handling IndiaMART leads, Google Ads leads or online inquiries will be preferred.Excellent communication and convincing skills.Good follow-up and negotiation skills. Target-oriented, confident and customer-focused.Basic knowledge of MS Excel, WhatsApp and CRM.Candidates From Virar To Vasai preferred.

We are looking for a qualified Sales Marketing Executive to join our team in Mumbai. This role is ideal for individuals with 2 to 3 years of experience who are passionate about sales and marketing.Key Responsibilities:- Develop Sales Strategies: Create effective sales strategies to attract and retain customers, aiming to drive revenue growth and promote company products.- Market Research: Conduct market research to understand customer needs and identify potential market trends, helping to shape marketing campaigns and sales approaches.- Build Relationships: Establish and maintain strong relationships with clients and partners, ensuring satisfaction and loyalty, which helps in long-term business success.- Prepare Reports: Generate regular sales reports and analyze performance data to evaluate strategies and make informed decisions for improvements.Required Skills and Expectations:Candidates should possess a relevant graduate degree, with demonstrated experience of 2 3 years in sales and marketing. Strong communication and interpersonal skills are essential for building relationships and conveying ideas effectively. A proactive attitude, coupled with a good understanding of market dynamics, will be critical in this role. Ideal candidates should be goal-oriented, able to work collaboratively in a team, and adapt quickly to changing market conditions. Being detail-oriented can significantly contribute to achieving sales targets.

Generate qualified leads through cold calling, online research, databases, LinkedIn, and other sourcing channels.Identify and connect with potential decision makers across target industries.Conduct outbound calls to understand client requirements.Maintain and regularly update lead and prospect databases.Track lead status, follow-ups, and conversions to ensure effective pipeline management.Coordinate with the Business Development/Sales team to hand overqualified leads.Consistently achieve assigned lead-generation and calling targets.

We are seeking a motivated Sales Executive to join our team in Andheri East, Mumbai. In this dynamic role, you will engage with customers and play a key part in driving sales growth.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with potential and existing clients to understand their needs and offer suitable solutions.- Sales Presentations: Prepare and deliver compelling sales presentations that highlight the benefits of our products or services effectively.- Market Research: Conduct market analysis to identify new business opportunities and stay informed about industry trends.- Sales Reporting: Maintain accurate records of sales activities and strategies to track performance and report to management.Required Skills and Expectations:We are looking for candidates who are graduates with 0 to 4 years of experience in sales or related fields. Strong communication skills are essential, as you will be interacting with customers regularly. A proactive and enthusiastic attitude is crucial for succeeding in this role. Candidates should have good organizational skills and the ability to work well both independently and as part of a team. Familiarity with basic sales techniques and a willingness to learn and adapt to changing conditions will also be advantageous. If you are eager to develop your sales career in a supportive environment, we encourage you to apply.

Key Responsibilities High-quality outbound calling to US senior leaders (80-100 calls/day) Understand customer needs, pitch solutions & handle objections professionally Convert qualified leads into revenue and achieve monthly KPIs/targets End-to-end inside sales cycle: prospecting pitching proposals closures Maintain accurate CRM pipeline (Salesforce/Zoho/HubSpot preferred) Share solution decks, RFP/RFI responses & follow-ups to drive closures Weekly reporting & forecasting in collaboration with management

SPORTS FOR LIFEJob DescriptionPre-Sales ExecutiveDepartment Pre-Sales Reports To Pre-Sales ManagerLocation MumbaiEmployment Type Full-timeExperience 2-4 YearsAbout Sports For LifeSports For Life is a multi-sport academy running structured coaching programs across Badminton, Table Tennis, Football, and Tennis in Mumbai and Pune. We help children and adults discover, learn, and grow in the sport of their choice through professional coaching, quality infrastructure, and a member-first experience. Our Pre-Sales team is the first voice a prospective member hears - and plays a central role in turning interest into trials, and trials into long-term memberships.Role OverviewAs a Pre-Sales Executive, you will be the first point of contact for prospective members. You will engage inbound and outbound leads, understand their needs, recommend the right program, and drive them through the funnel - from first conversation to trial booking to enrollment. This is a target-driven, phone-first role ideal for someone who enjoys talking to people, is persistent in follow-ups, and takes ownership of conversions.

About The RoleThe Qwerty Ink is looking for enthusiastic and ambitious Sales Freshers to join our Business Development team.This is an excellent opportunity for graduates who want to start their career in B2B Sales, Corporate Sales and Business Development.Key ResponsibilitiesIdentify and connect with potential corporate clients.Generate leads through calls, LinkedIn, emails and other channels.Connect with HR, Marketing, Procurement and Admin teams.Understand client requirements and recommend suitable products.Pitch corporate gifting and branding solutions.Follow up with potential clients and maintain the sales pipeline.Schedule client meetings and coordinate with the senior sales team.Maintain accurate lead and customer records.Work towards individual and team sales targets.Who Can Apply?Fresh graduates from any stream.Candidates with 0-1 year of experience in sales/business development.Good communication and interpersonal skills.Comfortable speaking with customers over the phone.Positive attitude and willingness to learn.Confident, energetic and self-motivated.Interested in building a long-term career in sales.Comfortable working from the Lower Parel office.ImportantThis is a Work From Office position in Lower Parel, Mumbai.Candidates should be comfortable with daily calling, follow-ups and working towards sales targets.How to ApplyInterested candidates can send their updated resume to:HR@theqwertyink.comSubject: Sales Fresher - ApplicationFreshers who are serious about starting their career in Sales & Business Development are encouraged to apply.

Job description:Job SummaryClasspro seeks a Lead Generation Executive to join our sales team to help grow our business.Do you like to explain things? Then here is chance to join our high-energy sales team that helps to explain about our technology products to coaching classes all over India.You leverage emails, phone calls, and social selling tools to get in front of the right people to help our Business Development Executives close new clients that have never even heard of Classpro before. You are excited about learning, have high attention to detail, can work autonomously & within a team, and love the hunt.Roles and Responsibilities:Lead Generation through internet and other sourcesConduct high volume prospecting to qualify leads (50+ calls per day)Schedule meetings and product demonstrations for Sales executivesIdentify prospective clients and build a strong sales pipeline for the Sales Executive via cold calling, outbound leads, email communications, LinkedIn, referrals and other direct marketing methodsDesired Candidate Profile:Bachelor

Make outbound calls to prospective customers, existing clients, and partners Generate and qualify leads. Schedule meetings and product demonstrations. Maintain customer databases and sales pipeline records. Follow up on leads, proposals, quotations, and opportunities. Monitor Government, PSU, GeM, and private tender portals. Identify relevant RFPs, RFQs, EOIs, and tender opportunities.

As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handle Complaints: Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- Maintain Records: Document all customer interactions accurately in our systems to track issues and maintain historical records.- Follow Up on Issues: Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.Required Skills and Expectations:Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.

Identify and generate new business opportunities through cold calling, email campaigns, social media, and networking.Develop and maintain strong relationships with prospective and existing clients.Understand client requirements and recommend suitable products or services.

We are seeking a dynamic and motivated Tele Caller to join our team in Mumbai. The ideal candidate should have 1 to 3 years of experience in tele-calling and must be female. This full-time position requires the selected candidate to work from the office.Key Responsibilities:- Conduct Outbound Calls: Make calls to potential customers to promote our products and services, guiding them through features and benefits.- Customer Interaction: Engage effectively with customers to address their queries, providing clear and concise information.- Record Keeping: Maintain accurate records of customer interactions and transactions in the database for future reference.- Meeting Targets: Strive to meet daily or monthly call targets set by the management to support business growth.- Feedback Collection: Gather customer feedback and report insights to management, helping us improve our services and offerings.Required Skills and Expectations:- Communication Skills: Must possess excellent verbal communication skills to convey information clearly and maintain engaging conversations with customers.- Persuasion Ability: Should be able to build rapport and persuade customers to consider our products or services effectively.- Organizational Skills: Strong organizational abilities are necessary for managing multiple calls and following up on leads efficiently.- Problem-Solving Skills: Ability to handle objections and resolve customer complaints gracefully to ensure customer satisfaction.- Team Player: Must work well in a team environment, collaborating with colleagues and contributing positively to team morale.