Telecalling Executive Graduate Fresher Jobs in Mumbai

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

Job Role: Business Development Executive - Sales Company Name: Biopapro Cutleries Pvt. Ltd.Experience Required: 1-2 YearsSalary: 20,000 - 35,000 per month (based on experience, skills, and interview performance)Job Location: Grant Road Job SummaryWe are looking for a proactive and result-oriented New Business Development Executive to identify new business opportunities, generate leads, build strong client relationships, and contribute to the company's growth. The ideal candidate should have good communication, negotiation, and follow-up skills, along with the ability to understand client requirements and convert potential leads into business opportunities.Key Responsibilities- Identify and research potential clients, target markets, and new business opportunities.- Generate leads through cold calling, emails, LinkedIn, online platforms, networking, and other channels.- Connect with prospective clients to understand their business needs and introduce the company's products or services.- Schedule client meetings, conduct follow-ups, and coordinate with the sales team to move prospects through the sales process.- Prepare and share business proposals, quotations, presentations, and other sales-related documents.- Build and maintain strong professional relationships with new and existing clients.- Follow up with potential customers regularly to convert leads into successful business deals.- Maintain and update the database of leads, prospects, client interactions, and sales activities.- Monitor market trends, competitor activities, and customer requirements to identify new growth opportunities.- Coordinate with internal teams to ensure smooth communication and timely responses to client requirements.- Track sales performance, lead conversion, and follow-up activities, and prepare regular reports for management.- Work towards achieving monthly and quarterly business development targets.Requirements and Qualifications- 1-2 years of experience in business development, sales, lead generation, or a related field.- Strong verbal and written communication skills.- Good negotiation, presentation, and relationship-building abilities.- Ability to identify business opportunities and generate quality leads.- A target-oriented approach with strong follow-up and problem-solving skills.- Basic knowledge of MS Excel, email communication, and sales reporting.- Familiarity with LinkedIn, online lead-generation platforms, or CRM software will be an added advantage.- Ability to work independently as well as collaboratively with the sales teamreferred Candidatewho can develop new business opportunities, maintain a strong sales pipeline, and contribute to the company's revenue growth.

Generate qualified leads through cold calling, online research, databases, LinkedIn, and other sourcing channels.Identify and connect with potential decision makers across target industries.Conduct outbound calls to understand client requirements.Maintain and regularly update lead and prospect databases.Track lead status, follow-ups, and conversions to ensure effective pipeline management.Coordinate with the Business Development/Sales team to hand overqualified leads.Consistently achieve assigned lead-generation and calling targets.

We are seeking a motivated Sales Executive to join our team in Andheri East, Mumbai. In this dynamic role, you will engage with customers and play a key part in driving sales growth.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with potential and existing clients to understand their needs and offer suitable solutions.- Sales Presentations: Prepare and deliver compelling sales presentations that highlight the benefits of our products or services effectively.- Market Research: Conduct market analysis to identify new business opportunities and stay informed about industry trends.- Sales Reporting: Maintain accurate records of sales activities and strategies to track performance and report to management.Required Skills and Expectations:We are looking for candidates who are graduates with 0 to 4 years of experience in sales or related fields. Strong communication skills are essential, as you will be interacting with customers regularly. A proactive and enthusiastic attitude is crucial for succeeding in this role. Candidates should have good organizational skills and the ability to work well both independently and as part of a team. Familiarity with basic sales techniques and a willingness to learn and adapt to changing conditions will also be advantageous. If you are eager to develop your sales career in a supportive environment, we encourage you to apply.

Make outbound calls to prospective customers, existing clients, and partners Generate and qualify leads. Schedule meetings and product demonstrations. Maintain customer databases and sales pipeline records. Follow up on leads, proposals, quotations, and opportunities. Monitor Government, PSU, GeM, and private tender portals. Identify relevant RFPs, RFQs, EOIs, and tender opportunities.

We are looking for a Sales Marketing Executive who will play a key role in driving our sales efforts through effective marketing strategies. This position is ideal for fresh graduates holding a professional degree, and it offers the flexibility of working from home while based in Mumbai.Key Responsibilities:- Develop Marketing Strategies: Create innovative marketing plans to promote our products and services, targeting the right audience.- Conduct Market Research: Analyze market trends and customer preferences to identify new opportunities for sales growth.- Engage with Customers: Communicate with potential clients via phone or online meetings and build relationships to understand their needs.- Prepare Sales Presentations: Develop clear and persuasive presentations that showcase the benefits of our offerings to potential clients.- Monitor Sales Performance: Track the effectiveness of marketing campaigns and sales initiatives, providing reports to management for informed decision-making.- Collaborate with Team Members: Work closely with other departments to ensure consistent messaging and maximize sales efforts.Required Skills and Expectations:- Strong Communication Skills: You must be able to convey ideas clearly and effectively, both verbally and in writing.- Analytical Mindset: A good understanding of data analysis will help you interpret market research and sales data for strategic planning.- Proficiency in Digital Tools: Familiarity with online marketing platforms and software tools is essential for executing marketing initiatives effectively.- Self-Motivated: Since this is a work-from-home position, the ability to manage your time and tasks independently is crucial.- Positive Attitude: A willingness to learn and adapt will contribute to your success in this role.

We are looking for a motivated Business Development Executive to join our team in Lower Parel, Mumbai. The ideal candidate will help drive sales and build strong relationships with clients while gaining valuable experience in a dynamic work environment.Key Responsibilities:1. Lead Generation: Identify and research potential clients through various channels. This involves using online platforms to create a pipeline of potential business opportunities.2. Client Engagement: Reach out to potential clients via calls, emails, and meetings. This requires effective communication skills to clearly present our services and understand client needs.3. Proposal Preparation: Assist in preparing and sending proposals to clients. You will learn to tailor proposals to meet specific client requirements.4. Follow-Up: Maintain regular communication with potential clients to follow up on proposals and address any questions they may have. This builds trust and keeps our services in their minds.5. Market Research: Analyze industry trends and competitor activities to identify new business opportunities. This ensures that you stay updated on market requirements and adapt strategies accordingly.Required Skills and Expectations:Candidates should have a graduate degree and possess strong verbal and written communication skills. A proactive attitude and willingness to learn are crucial for success in this role. Basic knowledge of sales techniques and a keen interest in business development will be beneficial. Candidates must be comfortable working in an office environment.

We are looking for a motivated Telesales Executive to join our team in Vikhroli, Mumbai. This role is ideal for a female candidate who is a recent graduate with little to no experience, ready to start a career in sales and customer service.Key Responsibilities:- Making Calls: You will reach out to potential clients over the phone to promote our products and services, focusing on building relationships.- Identifying Customer Needs: Listen to customer questions and concerns to understand their needs, ensuring you provide the right solutions.- Following Up: Regularly follow up with leads and existing customers to maintain engagement and maximize sales opportunities.- Updating Records: Keep accurate records of calls made, customer interactions, and sales progress in our database for easy reporting.- Meeting Sales Targets: Work towards individual and team sales targets, developing strategies to improve your performance and achieve goals.Required Skills and Expectations:The ideal candidate should have strong communication skills, with a friendly and persuasive voice. You should be comfortable speaking on the phone and able to handle rejection positively. A basic understanding of sales processes is helpful, along with good organizational abilities to manage your calls and schedules. Being a team player is essential, as collaboration with others will enhance our overall success. Lastly, a strong willingness to learn and adapt will help you thrive in this fast-paced environment.

Outbound Calls: Contact potential/existing customers to promote products, services, or schedule appointments.Inbound Calls: Handle incoming calls, addressing customer inquiries, complaints, and service issues.Sales & Lead Generation: Pitch products/services to persuade customers and convert leads into sales.Data Management: Update and maintain accurate customer records, call logs, and information in CRM software.Follow-ups: Maintain consistent follow-ups with leads to ensure conversion or customer satisfaction.

Telecalling Executive Lead GenerationJob SummaryThe Telecalling Executive will be responsible for generating and qualifying leads through outbound/inbound calls while also supporting day-to-day office administrative activities. The role requires strong communication skills, follow-up discipline, data accuracy, and basic administrative coordination.Key ResponsibilitiesTelecalling & Lead GenerationMake outbound calls to prospective clients/customers from provided databases.Explain company products/services clearly and professionally.Generate, qualify, and record leads accurately.Follow up with potential leads as per defined schedules.Maintain call records, lead status, and feedback in CRM/Excel.Coordinate with sales/operations team to transfer qualified leads.Achieve daily/weekly/monthly calling and lead targets.Office Administration SupportMaintain office records, files, and documentation.Assist in attendance tracking, leave records, and basic HR coordination.Handle incoming calls, emails, and visitor coordination.Support vendor coordination, office supplies, and basic procurement.Assist in preparing reports, data entry, and internal coordination.Ensure office discipline, punctuality, and adherence to company policies.Skills & CompetenciesGood verbal communication skills (English + local language preferred).Basic computer knowledge (MS Excel, Word, email).Ability to handle calls confidently and professionally.Strong follow-up and time management skills.Attention to detail and data accuracy.Positive attitude, discipline, and reliability.QualificationsMinimum: 12th Pass / Graduate (preferred).Prior experience in telecalling, customer support, or admin role is an advantage.Freshers with good communication skills can also apply.Key Performance Indicators (KPIs)Number of calls made per day.Leads generated and qualified.Follow-up completion rate.Data accuracy and documentation quality.Attendance, punctuality, and policy adherence.Work LocationOffice-based

Company: TensaiLocation: GhatkoparWorking Days: Monday to FridayWorking Hours: 10:00 AM to 6:30 PMJob Description:We are looking for a motivated and result-oriented Business Development Executive to join our Sales & Marketing team at Tensai. The candidate will be responsible for generating leads, building client relationships, and supporting business growth.Key Responsibilities:Identify and generate new business opportunities through calls, emails, and online platformsDevelop and maintain strong relationships with prospective and existing clientsUnderstand client requirements and propose suitable solutionsCoordinate with internal teams for smooth execution of campaigns/projectsMaintain records of leads, follow-ups, and conversionsAchieve assigned sales and business development targetsRequirements:Graduate in any field (MBA in Marketing is a plus)Good communication and interpersonal skillsBasic knowledge of sales and marketing conceptsAbility to work independently and as part of a teamWillingness to learn and grow in a fast-paced environmentWhat We Offer:Fixed working hours with weekends offGrowth opportunities and performance-based incentivesSupportive and collaborative work culture

As a Tele Caller in Mumbai, you will be responsible for making outbound calls to potential customers to offer financial advisory services. Your key responsibilities include conducting voice processes, cold calling, and using computer skills to maintain client records. You must have excellent convincing power and fluency in English to effectively communicate with clients. A graduate with 0-1 years of experience in a similar role would be suitable for this full-time position based in the office.WhatsApp me on 8655867034

As a Customer Care Executive in Vashi, Mumbai, you will be responsible for addressing customer inquiries, resolving issues, and providing excellent service. Your key responsibilities include answering customer calls and emails promptly, resolving complaints effectively, and ensuring customer satisfaction by offering timely and accurate assistance. You must have excellent communication skills, be patient and empathetic, and have the ability to multi-task in a fast-paced environment. A graduate degree is required, and prior experience in customer service is a plus. The role is full-time and requires you to work from the office in Vashi, Mumbai.

Handle inbound/outbound customer calls, process transactions, and resolve queries for our clients products/services.

*Job Description Business Development Executive**Company Name: SMEST Capital Pvt. Ltd.* *Location* : Khar West, Mumbai*Job Type* : Full-time*Contract* : 1 Year*About Us*SMEST Capital Pvt. Ltd. is a growing financial services company specializing in Corporate Bonds and Government Securities. We focus on providing safe and rewarding investment solutions to clients while building long-term relationships.*Position Overview*We are seeking a dynamic and result-oriented Business Development Executive to join our team. The ideal candidate should possess excellent communication and networking skills with the ability to develop a strong rapport with clients. The person should be able to work independently, have a positive attitude, be goal-oriented, eager to learn, and versatile in work.*Key Responsibilities** Acquire new clients (individuals and corporate) through effective sales techniques and relat*onship building.* Generate queries and work on market opportunities to convert *hem into business.* Work with internal teams such as marketing or product to engage clients and build long-l*sting relationships.* Meet and exceed *PIs and sales targets.* Build a strong network of customers to*achieve repeat business.* Identify and explore new markets and profita*le business opportunities.* Monitor competition, generate MIS reports, and devise effective counter-strategies t* stand out from competitors.* Understand customer needs and develop plans to address them, including assistance with compliance que*tions, problems, and concerns.* Aim to preserve customers *nd ensure customer satisfaction.* Possess *ocal knowledge of the competition.* Meet assigned targets for profitable sales volume and strategic objectives in ass*gned partner accounts.*Requirements** Excellent communica*ion, networking, and negotiation skills.Ability to develop a rapport with clients.* Positive attitude, *trong work ethic, and goal-oriented *indset.* Local knowledge of the competition.* Experience in sales, client servicing, or business development will be preferred.* Freshers with strong communication skills are also welcome to apply. *Compensation*Salary: 18,000 23,000 per month (based on experience).*Why Join Us?*Opportunity to learn and grow in the financial sector.Structured training and mentoring.A positive and growth-oriented work culture.

We are a one-stop financial services shop, widely known for the quality of our advice, personalized service, and cutting-edge technology. We started our journey in 2008. Currently, we are serving more than 50,000 investors with a team of 200 members. Our core product offering is mutual fund, FD, and Govt. Bonds, Debentures, etc.Role & Responsibilities: Engage with investors through calls and digital platforms to share updates on Mutual Funds, Fixed Deposits, Bonds, and Debentures. Offer personalized investment solutions aligned with clients short-, medium-, and long-term financial goals. Maintain strong client relationships to ensure satisfaction, retention, and loyalty while managing regular communication across multiple channels. Stay informed about market trends, financial products, and investment opportunities to deliver timely and relevant guidance. Drive business growth by tracking leads, following up on prospects, and acquiring new clients through referrals, networking, and community outreach.Qualification : Minimum Graduate from any stream.Experience: Freshers can apply.Remuneration : As per company norms Working days : Monday to Saturday (first 6months) Post 6months alternate Saturday off.Contact: Email : hr.mumbai@moneyhoney.co.in Mobile : 8655867034

Identifying opportunities: Researching markets and trends to find opportunities for the company's growthDeveloping strategies: Creating actionable plans to achieve business goals and capitalize on opportunitiesBuilding relationships: Contacting potential clients and nurturing existing customer relationshipsPromoting products: Representing the company at events and conferences, and negotiating with clients to get them the best dealsManaging resources: Allocating and managing the company's resources, and tracking business performanceWalking with the team: Collaborating with leadership to align business goals with market dynamics, and leading the team to achieve sales targetsSupporting marketing: Helping plan and oversee marketing and advertising initiativesNever saying no, I cant do it!Takes targets as challenges to ladder upAn extrovert vibe to connect and engage on calls.

Founded by a young lady with strongest courage. Origin in Mumbai.Tensai embraces an exceptional marketing experience. Our Aim is to create an experience that surpassesall the expectations and wants. We are a comprehensive solution provider for everything fromconceptualizing to completion.Our team is fuelled with passionate and big Ideas with footprints in Delhi, Mumbai and Bangalore. We wishto cater huge demand generation requirements of IT product-based companies across India. We provideservices from defining and identifying markets, drawing up a road map and marketing plan, enhancingqualified lead inflow, supporting and complementing the sales activity till the sales closures.We integrate ourselves with our clients businesses to become their extended marketing arm and empowerthe existing sales and marketing initiatives.Benefits of joining us:Early to start early to rise & shut (9am-6pm)Live & let live the weekends!Work toe to toe with managersAccess to all the employee benefits, incentives, bonuses, leaves and a culture of inclusiveness.