Hiring Freshers || Senior Customer Executive

We are looking for a Senior Customer Executive to join our team in Bangalore. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The role is full-time and will be based in the office.

Key Responsibilities:

- Customer Interaction: Engage with customers either via phone, email, or chat to address their inquiries and provide support, ensuring a positive experience.

- Issue Resolution: Identify customer issues promptly and work to resolve them efficiently, focusing on maintaining customer satisfaction.

- Product Knowledge: Develop a strong understanding of our products and services to assist customers effectively and provide accurate information.

- Feedback Collection: Gather customer feedback and report it to the relevant departments to help improve our services and meet customer needs.

- Documentation: Maintain accurate records of customer interactions, including queries and resolutions, to ensure clear communication within the team.

Required Skills and Expectations:

- Strong communication skills are essential, both verbal and written, to interact effectively with customers.

- Problem-solving skills are important, enabling the identification and resolution of customer issues.

- A positive attitude and a customer-first mindset are crucial for achieving high levels of customer satisfaction.

- Basic computer skills, including familiarity with customer relationship management (CRM) systems, are preferred.

- A willingness to learn and adapt in a fast-paced work environment is important for personal and professional growth.

• Experience

  0 - 3 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Senior Customer Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kaddubeesnahalli near Marthahalli banglore