Support Executive Job Vacancies in Maharashtra

Key ResponsibilitiesIdentify and develop new business opportunities through cold calling, networking, referrals, and market research.Generate leads and convert prospects into customers.Conduct client meetings, product presentations, and sales demonstrations.Understand customer requirements and recommend suitable products or services.Prepare quotations, proposals, and negotiate contracts with clients.Build and maintain long-term relationships with existing customers.Follow up on inquiries, leads, and sales opportunities to maximize conversions.Achieve monthly, quarterly, and annual sales targets.Maintain accurate records of sales activities and customer interactions in CRM systems.Monitor market trends, competitor activities, and customer feedback.Coordinate with internal teams to ensure timely delivery and customer satisfaction.Prepare sales reports, forecasts, and MIS reports for management review.

We are looking for an Account Payable Executive to manage the companys financial transactions related to payments. This role is based in Lower Parel and requires 2 to 4 years of experience in the accounts or finance field. A Bachelors degree in Commerce (B.Com) is essential.Key Responsibilities:- Accounts Payable Management: Handle all invoices and ensure accurate and timely processing to support the company's cash flow.- Reconciliation of Accounts: Regularly reconcile accounts payable with supplier statements to ensure accuracy and resolve any discrepancies.- Vendor Communication: Maintain effective communication with vendors regarding payment status, inquiries, and any issues that may arise.- Payment Processing: Initiate and process payment requests, ensuring that all approvals are in place and comply with company policies.- Record Keeping: Maintain organized and up-to-date records of invoices, payment transactions, and related documentation for audit purposes.- Collaboration: Work closely with the finance team to provide accurate financial reports and support month-end closing activities.Required Skills and Expectations:The ideal candidate should have a strong understanding of accounting principles and experience in accounts payable. Proficiency in accounting software and Microsoft Excel is necessary. Attention to detail, analytical skills, and the ability to handle multiple tasks efficiently are crucial for success in this role. The candidate should possess good communication skills and be able to work independently as well as in a team environment. Having a proactive approach to problem-solving will be highly valued.

About the JobAs a Technical Support Specialist, you will be the first point of contact for Connekt customers experiencing technical issues or needing help using our platform.You will troubleshoot problems across accounts, product features, integrations, and configurations, guide customers through solutions, and work closely with our engineering and product teams when deeper technical investigation is required.This is an entry-level role ideal for someone who is technically curious, enjoys solving problems, and wants to build a career in SaaS and technology. You do not need to be a software engineer, but you should be comfortable learning how software works, investigating issues, and communicating technical information clearly to customers.ROLE DETAILSLocation: India (Remote)Employment type: Full-timeExperience: Entry level / 0-2 yearsCompensation: Competitive salary + performance bonusBenefits: Paid leave, equipment allowanceWHAT YOULL DORespond promptly and professionally to technical support requests through email, chat, and other support channelsTroubleshoot issues related to user accounts, platform features, permissions, integrations, data, and general product functionalityAsk the right questions and gather relevant information to identify the root cause of customer issuesReproduce reported bugs and document clear steps for the engineering teamEscalate complex technical issues to product or engineering with complete and accurate informationKeep customers updated throughout the troubleshooting process until their issue is resolvedHelp customers configure their accounts, integrations, and platform settingsGuide new customers through technical onboarding and product setupTest potential solutions and verify that issues have been resolvedMaintain accurate records of technical issues, troubleshooting steps, and resolutionsIdentify recurring bugs or product issues and share patterns with the product and engineering teamsCreate and maintain help articles, troubleshooting guides, FAQs, and internal technical documentationLearn new Connekt features and understand how different parts of the platform work togetherHelp improve our support processes as the product and customer base growWHAT WERE LOOKING FOR0-2 years of experience in technical support, IT support, customer support, software support, or a similar roleFresh graduates with strong technical aptitude are encouraged to applyExcellent written and verbal communication skills in EnglishStrong problem-solving and logical thinking skillsComfortable learning and troubleshooting software productsAbility to investigate an issue step by step rather than immediately escalating itComfortable communicating technical concepts in a simple and understandable wayStrong attention to detail when documenting bugs and customer issuesOrganized and able to manage multiple support requests at the same timeCurious about technology and interested in understanding how software worksAble to work independently in a remote environmentReliable internet connection and a suitable home working setupNICE TO HAVEDegree or diploma in Computer Science, Information Technology, Engineering, or a related fieldInternship or previous experience in SaaS, technical support, IT support, or software testingBasic understanding of APIs, web applications, databases, or software integrationsFamiliarity with tools such as Postman, browser developer tools, SQL, or API documentationBasic knowledge of HTML, CSS, JavaScript, or another programming languageExperience using support platforms such as Crisp, Intercom, Zendesk, Freshdesk, or similar toolsExperience using CRM, recruitment, or HR technologyFamiliarity with troubleshooting Google Workspace, Microsoft 365, email integrations, or authentication issuesExperience creating technical documentation, help centre articles, or troubleshooting guidesExperience working in a startup or fast-paced technology environmentEQUAL OPPORTUNITY STATEMENTConnekt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or experience.All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age.

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

Job Title: Customer Service Executive - Post Sales & Customer SupportLocation: Pushpak Nagar, Navi MumbaiSalary: 20,000 - 30,000 per monthExperience: 1-2 yearsIndustry: Real EstateEmployment Type: Full-timeJob Summary:We are looking for a Customer Service Executive to handle post-sales customer support for our real estate projects. The candidate will be responsible for managing customer queries, cancellation requests, part-payment follow-ups, documentation, and coordination with internal teams to ensure a smooth customer experience.Key Responsibilities:Handle post-sales customer queries related to bookings, payments, cancellations, and documentation.Coordinate with customers regarding part payments, outstanding amounts, and payment schedules.Manage cancellation requests and coordinate with the concerned departments for further processing.Follow up with customers for pending payments and required documents.Maintain accurate records of customer interactions, payments, requests, and follow-ups.Coordinate with the Sales, Accounts, CRM, and Legal teams for timely resolution of customer issues.Provide regular updates to customers regarding their requests and payment status.Handle customer calls professionally and resolve issues within defined timelines.Maintain strong customer relationships and ensure a positive post-sales experience.Prepare follow-up reports and update customer information in CRM/internal systems.Requirements:1-2 years of experience in customer service, CRM, telecalling, or post-sales support.Experience in the real estate industry will be preferred.Good communication skills in English and Hindi; Marathi will be an advantage.Good follow-up and coordination skills.Basic knowledge of MS Office and CRM systems.Ability to handle customer queries professionally and patiently.Candidates who are target-oriented and comfortable with regular customer follow-ups are preferred.Salary: 20,000 - 30,000 per month, based on experience and skills.Job Location: Pushpak Nagar, Navi MumbaiContact HR Prajakta

We are looking for a Chat Support Executive who will be responsible for assisting customers through online chat. This role requires effective communication and problem-solving skills to meet customer needs.Key Responsibilities:- Respond to Customer Queries: Quickly address questions and concerns raised by customers via chat, ensuring a timely response to enhance customer satisfaction.- Provide Product Information: Deliver accurate information about products, services, and company policies, helping customers make informed decisions.- Resolve Issues: Identify and troubleshoot customer problems, working diligently to find effective solutions and escalate issues when necessary.- Maintain Chat Records: Keep detailed records of chat interactions for future reference and to improve service quality.- Collaborate with Team: Work closely with other team members to share insights and improve the overall customer experience.Required Skills and Expectations:- Strong communication skills: Ability to convey information clearly and effectively in written form is crucial for this role.- Customer-centric attitude: A genuine desire to help customers and resolve their issues promptly is essential.- Basic computer skills: Familiarity with chat support systems and basic computer operations is necessary for conducting chat support efficiently.- Problem-solving abilities: Must be able to think quickly and creatively to resolve customer issues and improve their experience.- Team player: Willingness to collaborate with peers and contribute to a positive work environment is expected.

Key ResponsibilitiesA. Lead Management & Customer CallingMaintain and update leads received from IndiaMart, Google, and the sales team.Call new prospective customers to introduce the company, products, and basic business details.Call existing customers to follow up for repeat orders and sales requirements.B. Order Coordination & Internal Follow-upForward buying requests received from customers to the billing team for further processing.Coordinate with the billing team once Purchase Orders (POs are generated).Share PO details received from the billing team with vendors for confirmation.C. Vendor & Payment CoordinationFollow up with vendors for order confirmation and payment confirmation.Collect payment screenshots and confirmed PO copies from vendors.Share payment proof and PO details with the accounts team for record and further action.D. Dispatch, Logistics & Delivery Follow-upCoordinate with the dispatch team to share transport details and branch office delivery addresses.Follow up with the dispatch team to confirm whether LR (Logistic Receipt) is received.Share LR photos with dealers to keep them informed about dispatch status.Follow up with dealers if material is not received on time.Coordinate internally to handle cases of material shortage or non-availability and ensure required changes or corrections are made as per situation.E. Growth & Conversion Responsibilities Track lead-to-order conversion and highlight drop-offs or delays to seniors for corrective action.Maintain basic data that helps management understand enquiry trends and dealer behaviour.________________________________________Skills & CompetenciesGood communication and calling skillsStrong follow-up and coordination abilityBasic understanding of sales order and dispatch flowOrganised working style and attention to detailscandidates who can speak Telugu/Malayalam / Kannada / Bengali, or candidates from North India, preferably staying in Dombivli or nearby areas.________________________________________Qualification & ExperienceQualification: GraduateExperience: 1-2 years in Tele-calling / Order Coordination roles

Job Description: Welcome customers, handle billing and cash transactions, issue and recharge game cards, assist customers during gameplay, demonstrate the games, explain game rules, offers and packages, resolve basic customer queries, maintain cash records, ensure the gaming area is clean and organized, report game malfunctions, promote memberships and birthday packages, perform adhoc tasks assigned by the management and follow all company SOPs, safety and operational guidelines.

1. Customer interaction over phone & Mail 2 calling & fixing appointment 3 Making & sending presentation 4 Data extraction and management

We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- Issue Resolution: Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- Product Knowledge: Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- Feedback Collection: Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- Documentation: Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.

We are looking for a motivated Voice Process Executive to join our team in Thane, India. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. Customer Interaction: Engage with customers over the phone to address inquiries and provide assistance, ensuring a positive experience.2. Issue Resolution: Listen carefully to customer concerns, offer appropriate solutions, and escalate issues when necessary to ensure customer satisfaction.3. Record Keeping: Maintain accurate records of customer interactions in the system, ensuring all information is up-to-date and complete.4. Team Collaboration: Work closely with team members and supervisors to improve customer service processes and share feedback.Required Skills and Expectations:Candidates should possess excellent verbal communication skills in English and any local language, allowing them to convey information clearly and effectively. A friendly and positive attitude is essential for engaging with customers and creating a pleasant interaction. Basic computer skills are necessary to navigate systems and update customer information. Candidates must be enthusiastic, self-motivated, and willing to learn, as this role involves adapting to different scenarios and customer needs. A strong focus on customer service and the ability to work well in a team environment are crucial for success in this role.

As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handle Complaints: Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- Maintain Records: Document all customer interactions accurately in our systems to track issues and maintain historical records.- Follow Up on Issues: Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.Required Skills and Expectations:Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.

As a Customer Support Executive, your primary role will be to assist customers with their inquiries and issues, ensuring they have a positive experience. You will work from home and this position is open to freshers with a minimum education of 12th pass.Key Responsibilities:- Respond to Customer Inquiries: You will provide timely and accurate responses to customer questions through various communication channels, such as email, chat, or phone.- Resolve Customer Issues: When customers encounter problems, it's your job to diagnose the issue and offer suitable solutions, ensuring customer satisfaction.- Document Customer Interactions: Keeping detailed records of customer interactions helps us improve our service, so youll be responsible for updating our systems with relevant information.- Collaborate with Team Members: You will work closely with your colleagues to improve processes and share customer feedback, fostering a supportive work environment.- Follow Up with Customers: After resolving issues, you will need to follow up with customers to confirm that their problems have been fully addressed.Required Skills and Expectations:- Excellent communication skills are essential for effectively engaging with customers and understanding their needs.- A customer-focused mindset will help you prioritize customer satisfaction and represent our values.- Basic computer skills will enable you to navigate our systems and respond to inquiries efficiently.- A proactive attitude, willingness to learn, and adaptability to handle diverse customer situations will make you a valuable team member.- Freshers are encouraged to apply, as training will be provided to help you succeed in this role.

Job description:Key Responsibilities:Handle customer queries effectively via call/chat/emailEnsure timely resolution and maintain customer satisfactionMaintain call logs and reports as per process requirementFollow standard operating procedures and guidelinesHandle inbound and outbound customer interactionsProvide accurate information and resolve queriesDocument customer interactions in the systemMaintain service quality and meet defined KPIsKey Requirements:Good communication and interpersonal skillsComfortable with rotational shifts, if requiredStrong verbal and written communication skillsAbility to multitask and manage time effectivelyComfortable with rotational shifts and night shifts (for NRI process)Fresher welcome; prior BPO/customer support experience is a plusLanguage: English (Preferred)

Job Title: Pricing Executive - Freight ForwardingLocation: Pune, MaharashtraCompany: Uniworld LogisticsAddress: PT Gera Center, 3rd Floor, Office No. 304, Dhole Patil Road, Opp. Wadia College, Sangamvadi, Pune - 411001, Maharashtra, India.### Job SummaryThe Pricing Executive in a freight forwarding company is responsible for obtaining competitive freight rates, negotiating with vendors and partners, preparing accurate quotations, and supporting the sales team in winning new business. The role mainly focuses on rate management, negotiations, costing, and quotation preparation for both import and export shipments.### Key Responsibilities1. Freight Rate Procurement* Obtain freight rates from the Mumbai pricing team and overseas partners.* Negotiate the best possible freight rates and space availability.* Source competitive rates for both air and ocean shipments.2. Quotation Preparation* Prepare import and export freight quotations for customers and the sales team.* Include ocean freight and air freight charges for both imports and exports.* Include local charges, documentation charges, and transportation charges.* Ensure all quotations are accurate, competitive, and commercially viable.3. Coordination with Sales Team* Work closely with the sales team to support new business opportunities.* Provide quick and competitive pricing for tenders and spot enquiries.* Suggest cost-effective routing and shipment options.* Support the sales team with pricing inputs to help win new business.4. Rate Database Management* Maintain an updated freight rate database and quotation log for various trade lanes.* Regularly update rates received from carriers, overseas agents, and vendors.* Monitor market rate fluctuations and changes in freight costs.5. Vendor & Partner Communication* Communicate regularly with the Mumbai pricing desk for air and ocean freight rates.* Coordinate with overseas agents for international freight rates.* Liaise with transport vendors for local transportation rates.* Collect special contract rates, promotional rates, and other competitive pricing options.### Skills & Competencies* Good knowledge of INCOTERMS.* Strong negotiation and communication skills.* Good knowledge of MS Excel and freight costing.* Ability to work efficiently under pressure and handle urgent pricing enquiries.* Strong analytical and commercial skills.* Good understanding of freight forwarding and international logistics.* Ability to coordinate effectively with internal teams, vendors, and overseas partners.### Experience* 2 to 3 years of relevant experience in the freight forwarding or logistics industry.* Candidates with experience in freight pricing, rate procurement, quotations, or commercial operations will be preferred.### In Simple WordsA Pricing Executive is responsible for getting the best freight rates from carriers, vendors, and overseas partners and preparing competitive quotations to help the company win new shipments and business.

*Job Opening - Real Estate Sales Executive*24 Date: 21st - 23rd July 2026Time: 11:00 AM - 6:00 PMLocation: Aurora Towers, Camp, Pune (Work From Office)*Experience* : Minimum 3+ Years of Experience*Qualification* : Any Graduate*Key Responsibilities:** Generate leads through calls, referrals, and online platforms.* Contact potential customers and explain property details.* Understand customer requirements and recommend suitable properties.* Follow up with prospects and convert leads into sales.* Maintain accurate records of leads and sales activities.*Preferred Qualifications:* * Excellent communication and negotiation skills.* Strong sales and customer relationship management skills.* Self-motivated and target-oriented.* Basic knowledge of MS Excel and CRM tools is an added advantage.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This is a full-time position, ideal for freshers who have completed their 12th grade. You will be working from home and play a key role in supporting our customers.Key Responsibilities:- Responding to Customer Queries: You will interact with customers through phone, email, or chat to answer questions and resolve issues.- Providing Product Information: You will help customers understand our products and services, guiding them in making informed choices.- Handling Complaints: You will listen to customer complaints and strive to resolve them in a timely and effective manner.- Maintaining Customer Records: You will keep detailed records of customer interactions and feedback, which helps improve our services.- Collaborating with Team Members: You will work closely with other teams to ensure a smooth customer experience and share insights for improvement.Required Skills and Expectations:- Excellent Communication Skills: You should be able to express yourself clearly and listen to customers attentively.- Positive Attitude: A friendly and helpful demeanor is crucial when dealing with customers.- Basic Computer Skills: Familiarity with computers and software applications is necessary for handling customer inquiries efficiently.- Problem-Solving Abilities: You should be able to think on your feet and come up with effective solutions to customer issues.- Time Management: Being able to prioritize tasks and manage your time effectively is essential, especially in a remote work environment.

We are looking for a dedicated Customer Care Executive to join our team. This role is perfect for freshers seeking to start their career and is based in Vasai, with the flexibility of working from home. Key Responsibilities:- Respond to Customer Inquiries: Answer questions and provide information about products or services in a friendly manner, ensuring customers feel valued and understood.- Resolve Issues: Assist customers in troubleshooting and resolving any problems they may encounter, ensuring a quick and effective solution.- Maintain Customer Records: Accurately record customer interactions and update their records in the system, supporting smooth communication and follow-up.- Follow Up with Customers: Reach out to customers after their inquiries to ensure satisfaction and gather feedback, which is essential for improving service quality.- Collaborate with Team: Work closely with other team members to share insights and improve processes, contributing to a positive team environment.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written skills are essential for clearly interacting with customers.- Customer-Oriented Mindset: A genuine desire to help others and provide outstanding service is crucial in this role.- Problem-Solving Skills: Ability to think quickly and resolve issues efficiently to enhance customer satisfaction.- Basic Computer Knowledge: Familiarity with using computers and various software applications for customer communication and record-keeping.- Adaptability: Willingness to learn and adapt to changing situations and customer needs. This position is a great opportunity for individuals eager to grow in a customer service career.

We are looking for a dedicated Customer Care Executive to join our team in Nashik. This role is perfect for fresh graduates or those who have recently completed their 12th grade and are eager to start their career in customer service. The position allows you to work from the comfort of your home.Key Responsibilities:1. Customer Interaction: Communicate with customers through phone, email, or chat to address their inquiries and provide support.2. Issue Resolution: Identify customer issues and work towards resolving them in a timely and effective manner, ensuring customer satisfaction.3. Product Knowledge: Familiarize yourself with our products and services to provide accurate information and recommendations to customers.4. Feedback Collection: Gather customer feedback and share it with the team to help improve our services and enhance the overall customer experience.5. Record Keeping: Maintain detailed records of customer interactions and transactions to facilitate follow-ups and ensure efficient service.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal. A friendly and patient attitude is essential, as you will be assisting customers with various concerns. Basic computer knowledge is required to navigate our systems and communicate effectively. A strong desire to learn and grow in the customer service field is also expected. Reliability and punctuality are crucial for maintaining the quality of service we provide to our customers. If you are enthusiastic and ready to help others, we encourage you to apply.

Key ResponsibilitiesRespond to customer, client, or internal user queries through phone, email, chat, or ticketing systems.Provide timely and accurate information regarding products, services, or processes.Record, track, and resolve support requests within defined service levels.Escalate complex issues to relevant departments and follow up until resolution.Maintain customer interaction records and support documentation.Assist in troubleshooting basic technical or operational issues.Coordinate with sales, operations, technical, and service teams to resolve concerns.Monitor support tickets and ensure timely closure.Prepare daily, weekly, and monthly support reports.Support customer onboarding and product/service orientation activities.Ensure high levels of customer satisfaction through professional communication.Follow company policies, service standards, and compliance requirements.

Key ResponsibilitiesIdentify and develop new business opportunities.Generate leads through calls, referrals, and field visits.Meet potential customers and present products/services.Understand customer requirements and provide suitable solutions.Follow up on inquiries and convert leads into sales.Maintain strong relationships with existing customers.Achieve monthly and annual sales targets.Prepare sales reports and update customer records.Coordinate with marketing and support teams for customer satisfaction.Handle customer feedback and resolve issues promptly.

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.