Service Specialist Job Vacancies in Gurgaon

Aprisity Technologies is a global IT consulting company offering AI, Automation, Cloud, Web & App Development, Blockchain, Digital Marketing, and HR services. Focused on innovation, execution, and growth, we help startups and enterprises drive digital transformation through tailored tech solutions and expert support.Mail us - ContentInternship@aprisity.com

Customer Support: Assist customers with inquiries regarding various insurance policies, products, and services offered by PolicyBazaar.Issue Resolution: Address and resolve customer complaints or issues promptly and efficiently, ensuring a positive customer experience.Product Knowledge: Maintain up-to-date knowledge of the insurance products and services available to provide accurate information to customers.Communication: Communicate effectively with customers through various channels (phone, email, chat) to provide assistance and guidance.Documentation: Maintain records of customer interactions, transactions, and feedback to track issues and improve service quality.Sales Support: Identify customer needs and suggest relevant insurance products, contributing to sales goals while ensuring compliance with company policies.Follow-Up: Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service received.Feedback Collection: Gather customer feedback to help improve service offerings and identify areas for improvement.Collaboration: Work with other departments, such as sales and technical support, to resolve complex issues and enhance customer experience.Training and Development: Participate in training sessions to stay informed about new products, policies, and changes in regulations affecting insurance services.

Our company has 2 verticals, We manufacture Electrical control panels and we undertake Electrical Turnkey projects for internal and external electrical work. We are looking for a candidate who has good corporate communication skills to deal with our existing clients and to follow up on day to day affairs. Understanding of corporate process is required.

MounTech Solutions, on behalf of Apexure, a leading conversion-focused Landing Page & Web Design Agency in the UK are currently looking for a permanent conversion-focused Creative Director. They specialize in creating compelling and high-performing Landing Pages and Websites that drive results.The Creative Director will lead the design team, develop and execute innovative design strategies that drive conversions, and deliver outstanding client results. You will be key in shaping the company's creative vision and direction, ensuring the work consistently exceeds client expectations.Role & Responsibilities:- Foster strong relationships with clients, deeply understanding their needs and delivering top-notch customer service.- Lead the design team to create conversion-focused landing pages and websites that meet the client's business objectives and target audience.- Create Wireframes and Mockups using Figma, Adobe XD, etc, as and when the need arises.- Collaborate closely with account managers and developers to ensure cohesive and effective design solutions.- Stay up-to-date with the latest design trends, tools, and techniques.Skill Requirements:An Ideal Candidate must have:- Expert knowledge of design tools such as Figma, Adobe Creative Suite, and other relevant software.- Strong understanding of Web design principles, best practices and conversion-rate optimization techniques.- Excellent communication and presentation skills, with the ability to articulate creative concepts and solutions to clients.- Self-motivated, detail-oriented, and able to manage multiple projects simultaneously.- A strong portfolio that showcases your design skills and conversion-focused design work.Eligibility:Bachelor's/Master's degree in Design or a related field.Experience:7+ years of experience in a creative leadership role.Job type:Full TimeLocation:Karan Nagar, Srinagar - If the candidate is based in KashmirRemote - If the candidate is not based in Kashmir

Title: Customer Care Specialist (US process)Location: Gurugram (Work from office only)Company: WiproRoles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Eligibility: Graduates in B. Com, B.A, BCA, BBA, BHM, BSc & BSc IT, M.Com, M.A (Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MBA, MCA and MSC) Age up to 31 years Gap should not be more than 4 years after graduation. Undergraduates/ pursuing graduation are NOT eligible. Candidates who are currently located in Delhi NCR/ Gurgaon are only eligible.Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5 am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login) Proficient in computer usage and Basic knowledge of MS Office/ Excel What Wipro offers: - Defined career roadmap which offers growth opportunities Performance-based incentive program (Depends on Process/Client Alignment) Investment in talent development and skills enhancement Work-life balance with a 5-day workweek Collaborative environment with best-in-class professionals Focus on colleague engagement and fun at work

NIIT is seeking smart professionals with a great attitude and Excellent communication skills for its Client.JOB LOCATION GURGAONDesignation: Customer Care Specialist (US process)Shift: 5 Pm to 5 Am(Any 9.5 hour shift in the night)Roles and Responsibilities of a Customer Care Specialist- Customer Service through calls- Ensure timely and accurate service delivery at defined productivity levels- Build client & domain knowledge to be able to deliver a resolution on the first conversation- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort- Maintain Internal Service Attendance & Accountability policies- Execute issue /query & Client level delivery quality on calls- Adhere to Customer resolution and ensure proper documentation &follow-up- Identify, share and support operational improvementsEligibility:- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math's Hons & Eco Hons)- B.Tech. with min 6 months of experience is required in BPO/KPO- Reg MBA with min 6 months of experience is required in BPO/KPO- Undergraduates/ pusuing graduation are not eligible- Candidates who are currently located in Delhi NCR/Gurgaon are eligibleRequired Experience- Freshers- Experienced- 0-28 months- Excellent communication skills- Should be flexible to work in rotational shifts- Proficient in computer usage and Basic knowledge of MSOfficeWe Offer You- Salary range- 3.08 LPA to 3.50 LPA (0-29 months experience)- Defined career roadmap which offers growth opportunities- Performance-based incentive program (Depends on Process/Client Alignment )- Investment in talent development and skills enhancement- Work-life balance with a 5-day workweek- Collaborative environment with with best-in-class professionalsWF0

Job descriptionUnderstanding the technical requirements of clients (Software & Electronics).Demo and Presentation on Solutions.Client meetings with the Business Development Team whenever required for some new technical requirements.Required Candidate profile

Maintaining a positive, empathetic, and professional attitude towards customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Job Description:The resource should be having good technical skills communication skills1) Depth knowledge of O365.2) Experience VPN troubleshooting.3) Experience- Ticketing Tool4) Experience Windows 105) Experience Printers, Browsers, Window 10 troubleshooting.6) Knowledge of Microsoft products MS Teams, Skype, Yammer, MS Visio etc.7) Good Communication Skills8) Experience in handling calls, Emails.9) ITIL knowledge -basic10) Experience Antivirus troubleshooting.11) Basic Networking knowledge

Complete Accounting, Like GST, TDS, Billing, Purchase, Dispatched, ETC.